Find a TenderAwardedContract award notice
Published 19 May 2025, 13:03 BST

Official UK procurement notice

Havering Support Services for Unpaid Carers

Official notice

Authority: London Borough of Havering (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Final published estimate£1,114,919initial estimate £891,935 · 2 value updates15% below published estimate
Submissions closed 3 Sept 2025awarded 6 Nov 2025
Award (standstill) to Imago Community
Contract term 3 yrsends 31 Jan 2029 · up to 31 Jan 2031 with extensions · starts 1 Feb 2026

What is being bought

Published requirement description

The London Borough of Havering is seeking to award a provider for the delivery of support services aimed at providing comprehensive assistance to unpaid carers.

The objective is to empower unpaid carers with the resources and knowledge necessary to manage their caregiving responsibilities effectively, improve their overall health, and enhance their quality of life. This initiative aims to foster communities where unpaid carers are supported through tailored programs that meet their specific needs.

The Council will observe a voluntary standstill period of eight working days from 6th November 2025, ending on 18th November 2025

The contract will commence on 1st February 2026 and subject to satisfactory performance, shall continue until 31st January 2029 ("the contract period") with the option to extend until 31st January 2031

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£1,114,919
Contract period: 1 Feb 2026 – 31 Jan 2029 (3 yrs) · up to 31 Jan 2031 with extensionsValue: £1,114,919 exc. VAT · £1,337,902 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Extensions: Optional Extensions

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 25%Price: 70%Social value: 5%
Published award criteria (3)
  • Quality
  • Social Value
  • Price
What this means for your bid
  • Price carries 70 of 100 points: a 10% discount moves about 7 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
19 May 2025, 13:03 BST
Last source update
6 Nov 2025, 17:01 GMT
Award evaluation window
Submission end – 17 Nov 2025
Authority reference
ITTH166
FTS notice number
2025/S 000-046349
Latest notice
Contract award notice (UK6)
Classification (CPV)
Health and social work services
Delivery area
London (UKI52)
Official registry OCID
ocds-h6vhtk-0516d1 Find a Tender

How it was run

Official notice
Run through: portal not identified
Electronic submission allowedLanguage: EN
Submission deadline
3 Sept 2025, 12:00 BST
Clarification deadline
20 Aug 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

We are using Oracle Fusion Procurement Portal for the Procurement Process. Access to the Procurement Portal is via the registration link here - elfy.fa.em3.oraclecloud.com/fscmUI/redwood/suppl… ↗

Timeline

19 May 2025 → 1 Feb 2026 · 10 dates
  1. Planning notice published
    19 May 2025, 13:03 BST
  2. Market engagement
    21 Jul 2025, 23:59 BST

    Interested parties are invited to provide expression of interest to this opportunity. Please contact [email protected] by the deadline date of 30th May 2025 and reference:

    PME: Support Services for Unpaid Carers

    Please note that this market engagement does not commit to any future formal processes or procurement activities.

  3. Tender notice published
    6 Aug 2025, 08:44 BST
  4. Clarification questions by
    20 Aug 2025, 12:00 BST
  5. Submission deadline
    3 Sept 2025, 12:00 BST
  6. Assessment summaries sent351 days ago
    6 Nov 2025
  7. Latest notice published351 days ago
    6 Nov 2025, 17:01 GMT
  8. Award decision expected by339 days ago
    17 Nov 2025, 23:59 GMT
  9. Standstill ends338 days ago
    18 Nov 2025, 23:59 GMT
  10. Contract starts264 days ago
    1 Feb 2026

Notice history

11 events · 4 releases on Find a Tender · since 19 May 2025
  1. Preliminary market engagement notice published
    19 May 2025, 13:03 BST
    UK2
  2. Tender notice published
    6 Aug 2025, 08:44 BST
    UK4
  3. Published value published: £891,935
    6 Aug 2025, 08:44 BST
  4. Status changed to active
    6 Aug 2025, 08:44 BST
  5. Procurement method changed
    6 Aug 2025, 08:44 BST
  6. Deadline published: 3 Sept 2025, 12:00 BST
    6 Aug 2025, 08:44 BST
  7. Tender notice published
    7 Aug 2025, 09:26 BST
    UK4
  8. Published value updated to £1,114,919
    7 Aug 2025, 09:26 BST
    was £891,935
  9. Contract award notice published
    6 Nov 2025, 17:01 GMT
    UK6
  10. Status changed to complete
    6 Nov 2025, 17:01 GMT
  11. Contract signature expected
    24 Nov 2025, 23:59 GMT
    scheduled
Published amendments (1)

The total contract value has been updated.

Routine re-releases (4)
  • 2025-05: 1 release · 19 May 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £947,3381 award exc. VAT
Bids received 53 from SMEs
Awarded toValueDateStatus
Imago CommunitySME1 Feb 2026 – 31 Jan 2029 · up to 31 Jan 2031Extensions: LBH will have available Extensions - 12 months plus 12 months£947,3386 Nov 2025standstill to 18 Nov 2025Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5final-stage tenders · 6 at stage one32—

Contracting authority & participating public bodies

London Borough of Havering

Contracting authorityPublic authority - sub-central government GB-PPON: PCZG-5314-HWNM Havering Town Hall, Romford, London, RM1 4GRContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Imago CommunityAwarded supplierGB-COH: 05354482 John Spare House, 17-19 Monson Road, Tunbridge Wells, Kent, South East, TN1 1LSContact email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender