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AwardedFind a Tender · award

HAMPSHIRE RESETTLEMENT SUPPORT SERVICE

Buyer: Hampshire County Council →

BuyerHampshire County Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published7 Aug 2025

What is being bought

The service provision will be for refugees who have been resettled under the Afghan Citizens Resettlement Scheme (ACRS) and Afghan Relocations and Assistance Policy (ARAP) programmes, and under the UK Resettlement Scheme (UKRS). The UKRS prioritises people requiring urgent medical treatment, survivors of torture and violence, and women and children at risk. All applicants (including accompanying family members) are subject to the usual immigration checks and screening prior to a visa being granted. The ACRS scheme will prioritise those who have assisted the UK efforts in Afghanistan and stood up for values such as democracy, women’s rights, freedom of speech, and rule of law, and those vulnerable people, including women and girls at risk, and members of minority groups at risk (including ethnic and religious minorities and LGBT+). The ARAP scheme offers Afghan Nationals relocation to the UK who have worked for or alongside the UK Government and Ministry of Defence and meet the ARAP criteria. The objective of the project is to use the ringfenced government grant funding to welcome and support individuals and families entering the UK as refugees under these schemes, for 3-5 years. HCC’s aim is to provide environments which allow the individuals to progress in language, employability and integration into their communities by working in partnership with contracted services, statutory partners, VCSEs and related connections. The project is in partnership with the Home Office to resettle individuals and families in Hampshire, who have been identified by United Nations High Commissioner for Refugees (UNHCR) and the Ministry of Defence. These individuals are identified for resettlement as there are no other solutions and their lives are in danger in the host country. Those who are accepted under the programme are granted humanitarian protection giving them leave to remain for 3-5 years (scheme dependent) with full recourse to public funds, rights to family reunion comparable to refugees or they are granted indefinite leave to remain on arrival to the UK. They are required to enrol their biometrics in order that an eVisa can be issued. For individuals on the UKRS, if they have not been able to return to their country or origin, they may be eligible to apply for settlement in the UK or their indefinite leave to remain continues (scheme dependent). The project has an agreement with the Home Office for funding each individual settled by HCC according to the Home Office Funding Instructions. The Service Provider of this service must provide a strengths-based and person-centred resettlement and integration support service for eligible individuals (Adult/Child) relocating to Hampshire, under the UK Government Resettlement Programme with a goal to enable individuals to independently live in the UK, develop their skills and access mainstream services themselves. Support will be delivered by the Service Provider in partnership with core services and community groups who are actively involved in the resettlement of refugees into their area. The Service Provider will support the Council to safeguard vulnerable individuals, cultivate cultural awareness and develop independence of the individual during their integration journey. The Service Provider will provide support across all resettlement years of each individual’s stay in the UK, depending on individual need(s) and edibility.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimelightTouch
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

HAMPSHIRE RESETTLEMENT SUPPORT SERVICE

Statusactive
Value£7,325,000

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04fcc6
Latest release ID046865-2025
Latest release timestampThu Aug 07 2025 11:18:02 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
7 Aug 2025award, contract046865-2025
22 May 2025award, contract024851-2025
3 Apr 2025tender012846-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (3 releases)
7 Aug 2025 · 046865-2025 · award, contract
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22 May 2025 · 024851-2025 · award, contract
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        "maxExtentDate": "2030-11-29T23:59:59+00:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2025-05-22T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "AS26398",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "HAMPSHIRE RESETTLEMENT SUPPORT SERVICE",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The service provision will be for refugees who have been resettled under the Afghan Citizens Resettlement Scheme (ACRS) and Afghan Relocations and Assistance Policy (ARAP) programmes, and under the UK Resettlement Scheme (UKRS). The UKRS prioritises people requiring urgent medical treatment, survivors of torture and violence, and women and children at risk. All applicants (including accompanying family members) are subject to the usual immigration checks and screening prior to a visa being granted. The ACRS scheme will prioritise those who have assisted the UK efforts in Afghanistan and stood up for values such as democracy, women’s rights, freedom of speech, and rule of law, and those vulnerable people, including women and girls at risk, and members of minority groups at risk (including ethnic and religious minorities and LGBT+). The ARAP scheme offers Afghan Nationals relocation to the UK who have worked for or alongside the UK Government and Ministry of Defence and meet the ARAP criteria.\nThe objective of the project is to use the ringfenced government grant funding to welcome and support individuals and families entering the UK as refugees under these schemes, for 3-5 years. HCC’s aim is to provide environments which allow the individuals to progress in language, employability and integration into their communities by working in partnership with contracted services, statutory partners, VCSEs and related connections.\nThe project is in partnership with the Home Office to resettle individuals and families in Hampshire, who have been identified by United Nations High Commissioner for Refugees (UNHCR) and the Ministry of Defence. These individuals are identified for resettlement as there are no other solutions and their lives are in danger in the host country. Those who are accepted under the programme are granted humanitarian protection giving them leave to remain for 3-5 years (scheme dependent) with full recourse to public funds, rights to family reunion comparable to refugees or they are granted indefinite leave to remain on arrival to the UK. They are required to enrol their biometrics in order that an eVisa can be issued. For individuals on the UKRS, if they have not been able to return to their country or origin, they may be eligible to apply for settlement in the UK or their indefinite leave to remain continues (scheme dependent). The project has an agreement with the Home Office for funding each individual settled by HCC according to the Home Office Funding Instructions.\nThe Service Provider of this service must provide a strengths-based and person-centred resettlement and integration support service for eligible individuals (Adult/Child) relocating to Hampshire, under the UK Government Resettlement Programme with a goal to enable individuals to independently live in the UK, develop their skills and access mainstream services themselves. Support will be delivered by the Service Provider in partnership with core services and community groups who are actively involved in the resettlement of refugees into their area. The Service Provider will support the Council to safeguard vulnerable individuals, cultivate cultural awareness and develop independence of the individual during their integration journey. The Service Provider will provide support across all resettlement years of each individual’s stay in the UK, depending on individual need(s) and edibility.",
    "specialRegime": [
      "lightTouch"
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PBHM-7586-PWLP",
      "name": "Hampshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ36",
        "country": "GB",
        "locality": "Winchester",
        "postalCode": "SO23 8UJ",
        "countryName": "United Kingdom",
        "streetAddress": "High St, The Castle"
      },
      "details": {
        "url": "https://www.hants.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PBHM-7586-PWLP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "AHCprocurement@hants.gov.uk"
      }
    },
    {
      "id": "GB-COH-09284837",
      "name": "Management & Training Corporation Limited",
      "roles": [
        "tenderer"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC1A 2AY",
        "countryName": "United Kingdom",
        "streetAddress": "6-9 Snow Hill"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "09284837",
        "scheme": "GB-COH"
      }
    },
    {
      "id": "GB-COH-02394229",
      "name": "Palladium International Limited",
      "roles": [
        "tenderer"
      ],
      "address": {
        "region": "UKI43",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC1Y 8LZ",
        "countryName": "United Kingdom",
        "streetAddress": "16th Floor, Hylo, 105 Bunhill Row"
      },
      "details": {
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "02394229",
        "scheme": "GB-COH"
      }
    },
    {
      "id": "GB-COH-04172880",
      "name": "Migrant Help",
      "roles": [
        "tenderer"
      ],
      "address": {
        "region": "UKI43",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC1V 2NX",
        "countryName": "United Kingdom",
        "streetAddress": "128 City Road"
      },
      "details": {
        "vcse": true,
        "scale": "large"
      },
      "identifier": {
        "id": "04172880",
        "scheme": "GB-COH"
      }
    },
    {
      "id": "GB-COH-10029587",
      "name": "Starlight Healthcare Ltd",
      "roles": [
        "tenderer"
      ],
      "address": {
        "region": "UKJ32",
        "country": "GB",
        "locality": "Southampton",
        "postalCode": "SO17 1XS",
        "countryName": "United Kingdom",
        "streetAddress": "73 The Avenue"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "10029587",
        "scheme": "GB-COH"
      }
    },
    {
      "id": "GB-COH-IP26511R",
      "name": "Two Saints Limited",
      "roles": [
        "tenderer"
      ],
      "address": {
        "region": "UKJ35",
        "country": "GB",
        "locality": "Fareham",
        "postalCode": "PO16 7BB",
        "countryName": "United Kingdom",
        "streetAddress": "Fareham House, 69 High Street"
      },
      "details": {
        "vcse": true,
        "scale": "sme"
      },
      "identifier": {
        "id": "IP26511R",
        "scheme": "GB-COH"
      }
    },
    {
      "id": "GB-COH-03458056",
      "name": "International Rescue Committee UK",
      "roles": [
        "supplier",
        "tenderer"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC2V 7AN",
        "countryName": "United Kingdom",
        "streetAddress": "100 Wood Street, 6th Floor"
      },
      "details": {
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "03458056",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "strategic.procurement@hants.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
3 Apr 2025 · 012846-2025 · tender
{
  "id": "012846-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-04-03T14:39:29+01:00",
  "ocid": "ocds-h6vhtk-04fcc6",
  "buyer": {
    "id": "GB-PPON-PBHM-7586-PWLP",
    "name": "Hampshire County Council"
  },
  "tender": {
    "id": "AS26398",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 7325000,
          "currency": "GBP",
          "amountGross": 7325000
        },
        "status": "active",
        "renewal": {
          "description": "There are 2 contract extensions, detailed below:\nExtension 1\nMaximum duration: 1 year and 0 month\nValue ex VAT: £ 1,465,000\nExtension 2\nMaximum duration: 1 year and 0 month\nValue ex VAT: £ 1,465,000"
        },
        "hasRenewal": true,
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality criterion 1",
              "type": "quality",
              "numbers": [
                {
                  "number": 24,
                  "weight": "percentageExact"
                }
              ],
              "description": "Service Delivery"
            },
            {
              "name": "Quality criterion 2",
              "type": "quality",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "description": "Service Outcomes"
            },
            {
              "name": "Quality criterion 3",
              "type": "quality",
              "numbers": [
                {
                  "number": 16,
                  "weight": "percentageExact"
                }
              ],
              "description": "Partnership Working"
            },
            {
              "name": "Quality criterion 4",
              "type": "quality",
              "numbers": [
                {
                  "number": 16,
                  "weight": "percentageExact"
                }
              ],
              "description": "Education and Learning"
            },
            {
              "name": "Quality criterion 5",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "Staffing"
            },
            {
              "name": "Quality criterion 6",
              "type": "quality",
              "numbers": [
                {
                  "number": 14,
                  "weight": "percentageExact"
                }
              ],
              "description": "Safeguarding"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-11-30T23:59:59+00:00",
          "startDate": "2025-12-01T00:00:00+00:00",
          "maxExtentDate": "2030-11-30T23:59:59+00:00"
        }
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    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ35",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ36",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ37",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85000000",
            "scheme": "CPV",
            "description": "Health and social work services"
          }
        ]
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    ],
    "title": "HAMPSHIRE RESETTLEMENT SUPPORT SERVICE",
    "value": {
      "amount": 7325000,
      "currency": "GBP",
      "amountGross": 7325000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "012846-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/012846-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-04-03T14:39:29+01:00"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2025-06-12T23:59:59+01:00"
    },
    "description": "The service provision will be for refugees who have been resettled under the Afghan Citizens Resettlement Scheme (ACRS) and Afghan Relocations and Assistance Policy (ARAP) programmes, and under the UK Resettlement Scheme (UKRS). The UKRS prioritises people requiring urgent medical treatment, survivors of torture and violence, and women and children at risk. All applicants (including accompanying family members) are subject to the usual immigration checks and screening prior to a visa being granted. The ACRS scheme will prioritise those who have assisted the UK efforts in Afghanistan and stood up for values such as democracy, women’s rights, freedom of speech, and rule of law, and those vulnerable people, including women and girls at risk, and members of minority groups at risk (including ethnic and religious minorities and LGBT+). The ARAP scheme offers Afghan Nationals relocation to the UK who have worked for or alongside the UK Government and Ministry of Defence and meet the ARAP criteria.\nThe objective of the project is to use the ringfenced government grant funding to welcome and support individuals and families entering the UK as refugees under these schemes, for 3-5 years. HCC’s aim is to provide environments which allow the individuals to progress in language, employability and integration into their communities by working in partnership with contracted services, statutory partners, VCSEs and related connections.\nThe project is in partnership with the Home Office to resettle individuals and families in Hampshire, who have been identified by United Nations High Commissioner for Refugees (UNHCR) and the Ministry of Defence. These individuals are identified for resettlement as there are no other solutions and their lives are in danger in the host country. Those who are accepted under the programme are granted humanitarian protection giving them leave to remain for 3-5 years (scheme dependent) with full recourse to public funds, rights to family reunion comparable to refugees or they are granted indefinite leave to remain on arrival to the UK. They are required to enrol their biometrics in order that an eVisa can be issued. For individuals on the UKRS, if they have not been able to return to their country or origin, they may be eligible to apply for settlement in the UK or their indefinite leave to remain continues (scheme dependent). The project has an agreement with the Home Office for funding each individual settled by HCC according to the Home Office Funding Instructions.\nThe Service Provider of this service must provide a strengths-based and person-centred resettlement and integration support service for eligible individuals (Adult/Child) relocating to Hampshire, under the UK Government Resettlement Programme with a goal to enable individuals to independently live in the UK, develop their skills and access mainstream services themselves. Support will be delivered by the Service Provider in partnership with core services and community groups who are actively involved in the resettlement of refugees into their area. The Service Provider will support the Council to safeguard vulnerable individuals, cultivate cultural awareness and develop independence of the individual during their integration journey. The Service Provider will provide support across all resettlement years of each individual’s stay in the UK, depending on individual need(s) and edibility.",
    "riskDetails": "Business Risk Score\nThe corporate financial risk evaluation tools will be used to determine financial standing of tenderers. Regular financial evaluation of suppliers is believed to be necessary due to the risk to service continuity should a supplier need replacing. Regular financial monitoring is necessary to minimise risk and provide sufficient notice of a potential need to re-procure should financial stability of existing suppliers be in question.\nNo compliant or no bids received\nThis is a specialist market with limited providers that can deliver this service. If zero bids were received, work would be undertaken to understand why this has occurred. Providing that a substantial change to the original tender documents has not been required to secure a service provider, a request for a direct award would be made. Market engagement has been undertaken to make potential bidders aware of the services and when the tender may be available. The market engagement was not used to reduce the timescales for the tender.\nValue for money\nThe service requires support in a manner of different requirements which are detailed with a robust service specification that incorporates all elements of the service with clear key performance indicators and contract management arrangements. The terms and conditions require suppliers to hold a business continuity plan. Notice period in termination clause allows sufficient time to re-procure if required and maintain service continuity\nUpdates to UK policy and government changes\nThe terms and conditions will provide wording to allow the contract to incorporate UK policy changes with regard to Resettlement provision, tariff provision.\nStaffing\nHampshire County Council’s experience gained in providing this service for several years recognises that this is a challenging service to deliver. Hampshire County Council recognises that the experience and commitment of the Service Provider is key to the attainment of successful outcomes for vulnerable individuals on the programme. Access to key supporting skillsets to enable case workers to better support resettling refugees with varied and complex needs is seen as critical and as such Hampshire County Council has increased the available funding offered and invites the service provider community participating in the tender to demonstrate a willingness and commitment to include those skillsets in their submission.\nBudget being exceeded \nThe commercial risk associated with high take up of the service is mitigated by the employment of a maximum unit rate in this procurement. Further Hampshire County Council is not obliged to accept recipient individuals from the Home Office; Hampshire County Council offers availability in line with properties brought forward and remains in control of overall numbers of supported individuals as a result.",
    "tenderPeriod": {
      "endDate": "2025-05-02T14:00:59+01:00"
    },
    "contractTerms": {
      "financialTerms": "Please refer to the Annex 3 Contract Terms and Conditions for a detailed description of the payment terms for the this service."
    },
    "enquiryPeriod": {
      "endDate": "2025-04-23T16:00:59+01:00"
    },
    "specialRegime": [
      "lightTouch"
    ],
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://in-tendhost.co.uk/hampshire/aspx/Home",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PBHM-7586-PWLP",
      "name": "Hampshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ36",
        "country": "GB",
        "locality": "Winchester",
        "postalCode": "SO23 8UJ",
        "countryName": "United Kingdom",
        "streetAddress": "High St, The Castle"
      },
      "details": {
        "url": "https://www.hants.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
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      },
      "identifier": {
        "id": "PBHM-7586-PWLP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "AHCprocurement@hants.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "noEngagementNoticeRationale": "A questionnaire had been issued prior to the engagement event. The reasons for each are detailed below.\nThe publication of the event was published on Find a Tender 17/01/2025 Publication reference: 2025/S 000-002705."
  },
  "initiationType": "tender"
}