Find a TenderAwardedContract details notice
Published 3 Apr 2025, 14:39 BST

Official UK procurement notice

HAMPSHIRE RESETTLEMENT SUPPORT SERVICE

Official notice

Authority: Hampshire County Council (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitable
Published estimate£7,325,000≈ £2.4m / year · £7,325,000 inc. VAT
Submissions closed 2 May 2025awarded 13 May 2025
Awarded to International Rescue Committee UK
Contract term 3 yrsends 30 Nov 2028 · up to 30 Nov 2030 with extensions · starts 1 Dec 2025

What is being bought

Published requirement description

The service provision will be for refugees who have been resettled under the Afghan Citizens Resettlement Scheme (ACRS) and Afghan Relocations and Assistance Policy (ARAP) programmes, and under the UK Resettlement Scheme (UKRS). The UKRS prioritises people requiring urgent medical treatment, survivors of torture and violence, and women and children at risk. All applicants (including accompanying family members) are subject to the usual immigration checks and screening prior to a visa being granted. The ACRS scheme will prioritise those who have assisted the UK efforts in Afghanistan and stood up for values such as democracy, women’s rights, freedom of speech, and rule of law, and those vulnerable people, including women and girls at risk, and members of minority groups at risk (including ethnic and religious minorities and LGBT+). The ARAP scheme offers Afghan Nationals relocation to the UK who have worked for or alongside the UK Government and Ministry of Defence and meet the ARAP criteria.

The objective of the project is to use the ringfenced government grant funding to welcome and support individuals and families entering the UK as refugees under these schemes, for 3-5 years. HCC’s aim is to provide environments which allow the individuals to progress in language, employability and integration into their communities by working in partnership with contracted services, statutory partners, VCSEs and related connections.

The project is in partnership with the Home Office to resettle individuals and families in Hampshire, who have been identified by United Nations High Commissioner for Refugees (UNHCR) and the Ministry of Defence. These individuals are identified for resettlement as there are no other solutions and their lives are in danger in the host country. Those who are accepted under the programme are granted humanitarian protection giving them leave to remain for 3-5 years (scheme dependent) with full recourse to public funds, rights to family reunion comparable to refugees or they are granted indefinite leave to remain on arrival to the UK. They are required to enrol their biometrics in order that an eVisa can be issued. For individuals on the UKRS, if they have not been able to return to their country or origin, they may be eligible to apply for settlement in the UK or their indefinite leave to remain continues (scheme dependent). The project has an agreement with the Home Office for funding each individual settled by HCC according to the Home Office Funding Instructions.

The Service Provider of this service must provide a strengths-based and person-centred resettlement and integration support service for eligible individuals (Adult/Child) relocating to Hampshire, under the UK Government Resettlement Programme with a goal to enable individuals to independently live in the UK, develop their skills and access mainstream services themselves. Support will be delivered by the Service Provider in partnership with core services and community groups who are actively involved in the resettlement of refugees into their area. The Service Provider will support the Council to safeguard vulnerable individuals, cultivate cultural awareness and develop independence of the individual during their integration journey. The Service Provider will provide support across all resettlement years of each individual’s stay in the UK, depending on individual need(s) and edibility.

  • No preliminary market engagement: A questionnaire had been issued prior to the engagement event. The reasons for each are detailed below. The publication of the event was published on Find a Tender 17/01/2025 Publication reference: 2025/S 000-002705.

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsPublished value£7,325,000
Contract period: 1 Dec 2025 – 30 Nov 2028 (3 yrs) · up to 30 Nov 2030 with extensionsValue: £7,325,000 exc. VAT · £7,325,000 inc. VAT
Delivery: South East
Extensions: There are 2 contract extensions, detailed below: Extension 1 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000 Extension 2 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 100%
Published sub-criteria (6)
  • Quality criterion 1: 24%
  • Quality criterion 2: 20%
  • Quality criterion 3: 16%
  • Quality criterion 4: 16%
  • Quality criterion 5: 10%
  • Quality criterion 6: 14%
Published award criteria (6)
  • Quality criterion 1: Service Delivery
  • Quality criterion 2: Service Outcomes
  • Quality criterion 3: Partnership Working
  • Quality criterion 4: Education and Learning
  • Quality criterion 5: Staffing
  • Quality criterion 6: Safeguarding

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
3 Apr 2025, 14:39 BST
Last source update
7 Aug 2025, 12:18 BST
Award evaluation window
Submission end – 12 Jun 2025
Authority reference
AS26398
FTS notice number
2025/S 000-012846
Latest notice
Contract details notice (UK7)
Classification (CPV)
Health and social work services
Delivery area
South East (UKJ35)
Official registry OCID
ocds-h6vhtk-04fcc6 Find a Tender
Contract terms summary

Please refer to the Annex 3 Contract Terms and Conditions for a detailed description of the payment terms for the this service.

Review and risk notes
Risks

Business Risk Score

The corporate financial risk evaluation tools will be used to determine financial standing of tenderers. Regular financial evaluation of suppliers is believed to be necessary due to the risk to service continuity should a supplier need replacing. Regular financial monitoring is necessary to minimise risk and provide sufficient notice of a potential need to re-procure should financial stability of existing suppliers be in question.

No compliant or no bids received

This is a specialist market with limited providers that can deliver this service. If zero bids were received, work would be undertaken to understand why this has occurred. Providing that a substantial change to the original tender documents has not been required to secure a service provider, a request for a direct award would be made. Market engagement has been undertaken to make potential bidders aware of the services and when the tender may be available. The market engagement was not used to reduce the timescales for the tender.

Value for money

The service requires support in a manner of different requirements which are detailed with a robust service specification that incorporates all elements of the service with clear key performance indicators and contract management arrangements. The terms and conditions require suppliers to hold a business continuity plan. Notice period in termination clause allows sufficient time to re-procure if required and maintain service continuity

Updates to UK policy and government changes

The terms and conditions will provide wording to allow the contract to incorporate UK policy changes with regard to Resettlement provision, tariff provision.

Staffing

Hampshire County Council’s experience gained in providing this service for several years recognises that this is a challenging service to deliver. Hampshire County Council recognises that the experience and commitment of the Service Provider is key to the attainment of successful outcomes for vulnerable individuals on the programme. Access to key supporting skillsets to enable case workers to better support resettling refugees with varied and complex needs is seen as critical and as such Hampshire County Council has increased the available funding offered and invites the service provider community participating in the tender to demonstrate a willingness and commitment to include those skillsets in their submission.

Budget being exceeded

The commercial risk associated with high take up of the service is mitigated by the employment of a maximum unit rate in this procurement. Further Hampshire County Council is not obliged to accept recipient individuals from the Home Office; Hampshire County Council offers availability in line with properties brought forward and remains in control of overall numbers of supported individuals as a result.

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
2 May 2025, 14:00 BST
Clarification deadline
23 Apr 2025, 16:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

3 Apr 2025 → 1 Dec 2025 · 7 dates
  1. Tender notice published
    3 Apr 2025, 14:39 BST
  2. Clarification questions by
    23 Apr 2025, 16:00 BST
  3. Submission deadline
    2 May 2025, 14:00 BST
  4. Assessment summaries sent
    22 May 2025, 00:00 BST
  5. Award decision expected by
    12 Jun 2025, 23:59 BST
  6. Latest notice published
    7 Aug 2025, 12:18 BST
  7. Contract starts326 days ago
    1 Dec 2025

Notice history

5 events · 3 releases on Find a Tender · since 3 Apr 2025
  1. Tender notice published
    3 Apr 2025, 14:39 BST
    UK4
  2. Contract award notice published
    22 May 2025, 13:47 BST
    UK6
  3. Status changed to complete
    22 May 2025, 13:47 BST
  4. Contract signature expected
    12 Jun 2025, 23:59 BST
    scheduled
  5. Contract details notice published
    7 Aug 2025, 12:18 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £7,325,0001 award exc. VAT
Bids received 63 from SMEs
Named bidders 6published on the award notice
Contracts signed 1latest 14 Jul 2025
Awarded toValueDateStatus
International Rescue Committee UK1 Dec 2025 – 29 Nov 2028 · up to 29 Nov 2030Extensions: There are 2 contract extensions, detailed below: Extension 1 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000 Extension 2 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000£7,325,00013 May 2025Awarded

Contracts

  • HAMPSHIRE RESETTLEMENT SUPPORT SERVICE · International Rescue Committee UK

    Signed
    14 Jul 2025
    Value
    £7,325,000
    Period
    1 Dec 2025 – 30 Nov 2028 · up to 30 Nov 2030 with extensions
    Status
    active
    Extensions
    There are 2 contract extensions, detailed below: Extension 1 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000 Extension 2 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000

Bid statistics published by the authority

BidsSMEVCSEValid bid range
6final-stage tenders32—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

Hampshire County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PBHM-7586-PWLP High St, The Castle, Winchester, South East, SO23 8UJContact email

Bidders & participating suppliers

6 commercial parties on the notice · 1 awarded

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender