GovService - Platform · UK public procurement notice

Authority: Middlesbrough Council (Local council)

Below threshold - without competition

Awarded value£209,166published contract · inc. VAT

Awarded 18 Dec 2025no call for competition

Awarded to GRANICUS-FIRMSTEP LIMITED

What is being bought

Published requirement description

Service Designer/Customer Portal/Staff Portal

Customer Service Hub (UK/EU) - up to 15 users

Customer Service Hub Additional Users (Tier 1) - 65 users

Customer Service Queuing

single lot · no lot value published

Lot #1Awarded

Delivery: North East

From the official record

1 event · 1 release on Find a Tender

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value (inc. VAT) £209,1661 contract inc. VAT; no net value published

Contracts signed 1latest 18 Dec 2025

Awarded to	Value	Date	Status
GRANICUS-FIRMSTEP LIMITED	£209,166 inc. VAT †	—	Awarded

Contracts

Contract 1 · GRANICUS-FIRMSTEP LIMITED
Signed
18 Dec 2025
Value
£209,166 inc. VAT
Period
1 Feb 2026 – 1 Feb 2028
Status
active

Contracting authorityPublic authority - sub-central government GB-PPON: PLJH-5252-HJDM PO Box 500, Middlesbrough, North East, TS1 9FTContact email

1 commercial party on the notice

GRANICUS-FIRMSTEP LIMITEDAwarded supplierGB-COH: 04283951GB-PPON: PJJY-8811-PLBX Ground Floor 3 Wellbrook Court, Cambridge, East of England, CB3 0NAContact email

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender22 Dec 2025, 15:58 GMT