Official UK procurement notice
Gesture of Goodwill Platform/ App
Authority: Transpennine Trains Limited (Public body)
What is being bought
Published requirement descriptionTPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations.
The system allows colleagues to issue goodwill gestures to customers at the point of interaction.
While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting.
TPT is therefore seeking to understand what improved functionality and capability may be available within the market.
Further information can be found within the PME Information pack.
CPV: Development of transaction processing and custom software · IT services: consulting, software development, Internet and support · Software package and information systems
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Transpennine Trains Limited buys Custom software development services (CPV 7223), and who usually turns up
Transpennine Trains Limited’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Custom software development services (CPV 7223) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means the winner is registered in the region where that contract was delivered.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered outside North West England.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 62 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Missing bid counts may hide more single-bid awards. This share is a minimum.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0% / 9%
2–380% / 31%
4–620% / 20%
7+0% / 39%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate32%
Within ±2%51%
Above estimate17%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 7223Published estimate£115k
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 74 past lots.
A forecast, not a list of bidders.
1 bid9%
2–331%
4–620%
7+39%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Below threshold
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 1 May 2026, 09:48 BST
- Last source update
- 1 May 2026, 14:38 BST
- Authority reference
TPT549- FTS notice number
2026/S 000-040595- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-068ff7Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
1 May 2026 → 1 Oct 2026 · 3 dates- Planning notice published172 days ago1 May 2026, 09:48 BST
- Market engagement158 days ago15 May 2026, 23:59 BST
Further information is provided via access code 9E2F3U6S36 in Delta eProcurement.
TPT is reviewing its current approach to this system and wishes to engage with the market to better understand the solutions available that could support this capability in the future.
The aim of this PME is to gather information from potential suppliers regarding the provision of a digital solution to support the issuance and management of customer goodwill gestures across TPT operations.
TPT has included questions for interested parties to review and respond to. The aim of these questions is for the following reasons:
-To understand the current market capability
-To help refine the scope of the requirement
-To understand available technologies and delivery models
-To help define the procurement structure and route to market
Further scope information is provided within the PME Information Pack.
Route to market example – RFQ, tender exercise or understanding options to use a Framework, depending on final contract value and procurement route.
Following closure of PME period, TPT may, at its discretion, follow up with a select number of interested parties for further information to help achieve the objective.
For the avoidance of doubt, any information provided by any party will be treated as indicative information and not legally binding. Parties who do not respond to this PME notice will not be excluded from any future procurement activities related to this scope.
- Contract starts20 days ago1 Oct 2026, 00:00 BST
Notice history
3 events · 3 releases on Find a Tender · since 1 May 2026- Preliminary market engagement notice published1 May 2026, 09:48 BSTUK2
- Preliminary market engagement notice published1 May 2026, 10:17 BSTUK2
- Preliminary market engagement notice published1 May 2026, 14:38 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender