Future Network for Schools (FN4S) Service for educational establishments in Hampshire and Southampton

Hampshire County Council seek to establish a single supplier framework for the provision of services as stated above. The framework term is 4 years however schools will be able to specify a 2 year or 3 year call off contract term. The minimum service provision maybe supplemented by the schools with additional optional services as stated in the tender documents. The successful supplier will be required to manage all elements of the migration from the current service provider (Virgin Media Business), installation, and implementation and subsequent operation directly with the schools/educational establishments. A defined Service Level Agreement will be established between the school and the successful contractor. The supplier should have a set of defined service management policies, systems and procedures in place including but not limited to: • Information Security Management System (ISMS) or similar security policy framework. • Quality Management System (QMS) • Environmental Management System (EMS) • Supply chain management covering all products, services and sub-contractors required for the delivery of services. • Risk management • Change management • Business continuity • Disaster recovery • Technical development methodologies. • Staff development