First Federation Trust - Provision of Multi Functional Devices

The Trust requires a Contractor to undertake a multifunctional device service in accordance with this service specification and the associated tender documents.

The Contract will be for the provision to supply services and goods to the Client and will include Multi-Functional Devices (MFD's) and Print Management Software. The Successful Contractor will be responsible for the supply of hardware, software, consumables, and replacement parts. The Successful Contractor will also provide installation, maintenance, removal, disposal, and training services to the Client.

The Contractor must be able to meet the requirements set out in this document. This is a mandatory requirement which must be declared in Document 4. Tender Response – Quality & Declarations (Stage 2. Eligibility Assessment).

As a minimum, the Contractor must offer an MFD solution that is either like-for-like or better than the current MFD solution. The Contractor is to propose and agree the most appropriate devices with the Client post award as part of the due diligence process and propose any improvements in cost reduction or propose a more efficient device.

The key aims of the new contract are to:

c. have relevant experience of supporting a Primary School Trust with an agile personalised approach.

d. all management and engineers to have the personable skills and expertise to work within education, including appropriate safeguarding training end enhanced DBS checks for on-site staff.

e. provide a nominated account manager who can work in partnership with the Trust, who has the ability to instantly track all jobs and assess issues, combined with a clear escalation process.

f. support the schools with maintenance issues, committing to a 4-hour SLA of being able to provide an engineer on site if the issue cannot be resolved remotely.

g. implement a continuous improvement plan whereby the Contractor continuously monitors re-occurring faults and advises the Client of areas of opportunity for service improvements, sustainability initiatives or cost savings.

h. provide a cost-effective solution to PIN release printing and data collection.

i. be responsible for sourcing and supplying all relevant materials and resources which are required to deliver this requirement.

j. Provide sustainability initiatives and support,

k. be fully conversant with all relevant legislation, including Health and Safety, and always adhere to this.

l. ensure that waste will be correctly sorted or disposed of or recycled, if possible.