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planning
Official procurement procedure

Enterprise IT Service Desk (RFI)

Call centre
Helpdesk services
Information technology services
+1 more
Location not published
Published value
£140,000,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Ministry of Defence: "Enterprise IT Service Desk (RFI)". Published status: planning. Published value: £140,000,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityMinistry of DefenceScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£140,000,000
Bidder Intelligence · Authority Profile: Ministry of Defence
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Ministry of Defence. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
1.9%Historical Average
Based on 9 comparable awards
Competition Density
2Bids / Report
66.7% of reports have one bid
Supplier ConcentrationHigh Concentration
British Telecommunications PLCTop vendor: 52% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 245 active published awards; 24 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
British Telecommunications PLC1 win£83,200,000
Rowden Technologies Ltd1 win£20,703,891
Janes Group UK Limited1 win£17,500,000
kpmg LLP1 win£8,100,000
THE COLLEGES' PARTNERSHIP LIMITED1 win£7,238,140
Procedure terms
Contracting AuthorityMinistry of Defence
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published12 Aug 2025, 09:57 BST
Last source update12 Aug 2025, 09:57 BST
Recurring procurementNot published
ClassificationCall centre, Helpdesk services, Information technology services, Systems support services
Delivery areaLocation not published
OCIDocds-h6vhtk-04ea80
What is being bought
The current Enterprise IT Service Desk contract provides IT Service Desk services (described below) to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.
What changed
From the official release history
  1. Official notice release published
    12 Aug 2025, 09:57 BST
  2. Official notice release published
    21 May 2025, 12:50 BST
  3. Official notice release published
    19 May 2025, 14:22 BST
  4. Published value updated to £140,000,000
    7 Mar 2025, 12:48 GMT
  5. Status changed to planning
    7 Mar 2025, 12:48 GMT
  6. Official notice release published
    7 Mar 2025, 12:48 GMT
  7. Buyer information updated
    7 Mar 2025, 12:48 GMT
  8. Published tender amendment
    Not published
    A change has been made to this notice updating the title
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    12 Aug 2025, 09:57 BST
  2. Procedure published
    12 Aug 2025, 09:57 BST
  3. engagement
    16 Apr 2025, 23:59 BST · scheduled
    The Authority would like to notify you of a potential upcoming procurement, and by doing so is keen to understand where the market stands in terms of its requirement relating to the Enterprise IT Service Desk. The Authority is initially interested in getting responses to a series of quesitons within the RFI. Following the receiving responses to the RFI, the Authority proposes to engage in a series of industry engagements. Dates and strucutre are to be confirmed.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Ministry of Defence

Contracting authority GB-PPON-PHVX-4316-ZVGZ
View buyer profile
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published