Official UK procurement notice
Enterprise IT Service Desk (RFI)
Authority: Ministry of Defence (Central government)
What is being bought
Published requirement descriptionThe current Enterprise IT Service Desk contract provides IT Service Desk services (described below) to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.
CPV: Call centre · Helpdesk services · Information technology services · Systems support services
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Defence & security
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 7 Mar 2025, 12:48 GMT
- Last source update
- 12 Aug 2025, 09:57 BST
- Authority reference
714171455 - UK2- FTS notice number
2025/S 000-047866- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-04ea80Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
7 Mar 2025 → 10 Jun 2027 · 4 dates- Planning notice published7 Mar 2025, 12:48 GMT
- Market engagement16 Apr 2025, 23:59 BST
The Authority would like to notify you of a potential upcoming procurement, and by doing so is keen to understand where the market stands in terms of its requirement relating to the Enterprise IT Service Desk. The Authority is initially interested in getting responses to a series of quesitons within the RFI.
Following the receiving responses to the RFI, the Authority proposes to engage in a series of industry engagements. Dates and strucutre are to be confirmed.
- Latest notice published12 Aug 2025, 09:57 BST
- Today27 Oct 2026
- Contract startsin 225 days10 Jun 2027, 00:00 BST
Notice history
4 events · 4 releases on Find a Tender · since 7 Mar 2025- Preliminary market engagement notice published7 Mar 2025, 12:48 GMTUK2
- Preliminary market engagement notice published19 May 2025, 14:22 BSTUK2
- Preliminary market engagement notice published21 May 2025, 12:50 BSTUK2
- Preliminary market engagement notice published12 Aug 2025, 09:57 BSTUK2
Published amendments (3)
A change has been made to this notice updating the email address
A change has been made to this notice updating the title
A change has been made to this notice updating the title
Routine re-releases (4)
- 2025-03: 1 release · 7 Mar 2025
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender