Domiciliary Care Services and Extra Care Services for Dudley Borough

Tier one is comprised of five zones A – E with the expectation on Service Providers to deliver on average at least one thousand (1000) hours a week or above of long-term work. The expectation of hours is to ensure sufficient staffing and resources to respond to demand. Service Providers will need to demonstrate in their bids sufficient evidence that they are currently able/will be able to meet/exceed this expectation.Tier 1 Service Providers will provide long term care to Individuals within their zone(s).Tier 1 Service Providers will be expected to support same day transfer when requested, to enable flow from the Council's urgent care and supported discharge teams. Tier 1 Service Providers are expected to have in situ or can demonstrate they will have by contract start Electronic Call Monitoring (ECM) systems, Digital Social Care Records (DSCR) systems.In the event that additional hospital discharge support is required the Council may request Tier 1 Service Providers to support and provide additional capacity. In this situation hospital discharge response will be required within 1 hour with same day discharge. In the event of this being required the Council will meet with the Service Providers to design the pathway. It is expected that Tier 1 Service Providers will work collaboratively with Tier 2 Service Providers in partnership to meet the demand of the geographic areas they are collectively responsible for, whilst ensuring quality care delivery and efficient use of resources.

Tier 2 is comprised of ten zones 1-10. Tier 2 will consist of multiple Service Providers delivering long-term care within their zone(s) It is anticipated that Tier 2 Service Providers would deliver on average between three hundred (300) hours and six hundred (600) hours. We recognise new Service Providers entering the market may start at a lower average. Tier 2 Service Providers are expected to ensure that they provide appropriate capacity to meet the demand in the zone(s) they are responsible for.It is expected that Service Providers will work in partnership with other Tier 2 and Tier 1 Service Providers to ensure the demand within their zones is efficiently met.

There are two providers of Extra Care in Dudley providing four schemes between them with a total of 395 properties of which 315 are for social rent, and 74 are shared equity properties. Dudley MBC has nomination rights for each of the Extra Care schemes. There are 4 lots for Extra Care one per scheme. Bidders may submit bids for no more than 2 Extra Care schemes. The landlord for schemes 1, 2, 3 below is Midland Heart, these schemes have a mix of rented and shared ownership and outright owned apartments.The successful bidder will be required to agree to a Service Level Agreement with the landlord to deliver the housing support. An example copy of the SLA and information/costings is provided in Appendix G of the Core Specification. The schemes Extra Care Lot 1 Lime Gardens The scheme is located in the Cradley/Halesowen area and has 120 flats, 50 are two bedroom and 70 one-bedroom apartments. At the time of writing there are 35 flats occupied by people with assessed social care needs. Extra Care Lot 2 Broad Meadow Broad Meadow is located in the Russell’s Hall area of Dudley and has 132 flats. At the time of writing there are 38 flats occupied by people with assessed social care needs. Extra Care Lot 3 Willow Fields Willowfields is located in Coseley and has 72 apartments, of which 21 are owned and 52 are rented. At the time of writing there are 27 flats occupied by people with assessed social care needs. Further information regarding the housing can be found at the link below:www.midlandheart.org.uk/find-a-home/retireme… ↗ Care Lot 4 Beacon Court Beacon Court is located in Sedgley. It’s an Extra Care scheme for people over 55 primarily for Individuals with a Visual Impairment. There are 71 flats with a mixture of rented and shared ownership. At the time of writing there are 15 people with assessed social care needs. Beacon Court also has additional facilities located adjacent to it provided by Beacon Vision.org. The successful bidder is required to enter into an agreement with the housing provider for this lot. An example copy of the SLA in Appendix H in the Core Specification and information/costings is provided in Appendix HFor more information about the housing please see link below: www.bromford.co.uk/find-a-home/rent-a-h… ↗