Official UK procurement notice
Domestic Abuse and Safe Accommodation Service
Authority: London Borough of Harrow (Local council)
What is being bought2 lots · detail below
Published requirement descriptionThe London Borough of Harrow is inviting tenders for the provision of the borough's Domestic Abuse Service. This comprises two procurement Lots as summarised below. Tenderers are invited to bid for one or both Lots. Tenderers should refer to the service specifications for full details of the services. Successful tenderers will work in partnership with the council in collaborative forums to ensure a cohesive holistic Domestic Abuse Service.
Lot 1: Domestic Abuse Support Service: Strategic Coordination and Direct Support to Domestic Abuse Victims/Survivors
This service will encompass:
- Community outreach - Independent Domestic Violence Advisors (IDVA) Service, Domestic Abuse case work and Safety Planning
- Public Protection - MARAC Coordination
- Service Manager to oversee the service
The service will:
- Deliver domestic abuse support provisions for all service users
- Deliver outcomes for all service users
- Develop staff and innovate to ensure the services provided meet the needs and outcomes for all service users
- Provide services that are sensitive and deliver effective and timely responses
- Provide domestic abuse awareness training for council key stakeholders to ensure best practice is being met
- The service provider will be committed to working in partnership with the council departments to continually improve the service
Lot 2: Safe Accommodation: Refuge Support and Management and Floating Support
This service will encompass:
- Management of a (6 bed) refuge that provides hostel accommodation and support to women and their children who are escaping domestic abuse; Supported by a full time Refuge Worker
- Floating support to provide information and practical support to female residents and their children living independently within the Borough or in Council-provided accommodation elsewhere.
- Refuge Manager to manage the refuge worker and floating support.
These services are being commissioned in line with London Brough of Harrow's ambition of Putting Residents First. It means all of London Brough of Harrow's plans, initiatives, activities, and service delivery will be focused and aligned to this ambition.
To view the tender documents and apply, please visit www.londontenders.org ↗
CPV: Health and social work services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£2,395,935 together) · same evaluation weights on every lotLot #1Domestic Abuse Support Service: Strategic Coordination and Direct Support to Domestic Abuse Victims/SurvivorsRenewalPublished value£1,909,537
This service will encompass:
- Community outreach - Independent Domestic Violence Advisors (IDVA) Service, Domestic Abuse case work and Safety Planning
- Public Protection - MARAC Coordination
- Service Manager to oversee the service
The service will:
- Deliver domestic abuse support provisions for all service users
- Deliver outcomes for all service users
- Develop staff and innovate to ensure the services provided meet the needs and outcomes for all service users
- Provide services that are sensitive and deliver effective and timely responses
- Provide domestic abuse awareness training for council key stakeholders to ensure best practice is being met
- The service provider will be committed to working in partnership with the council departments to continually improve the service
Lot #2Safe Accommodation: Refuge Support and Management and Floating SupportRenewalPublished value£486,398
This service will encompass:
- Management of a (6 bed) refuge that provides hostel accommodation and support to women and their children who are escaping domestic abuse; Supported by a full time Refuge Worker
- Floating support to provide information and practical support to female residents and their children living independently within the Borough or in Council-provided accommodation elsewhere.
- Refuge Manager to manage the refuge worker and floating support.
These services are being commissioned in line with London Brough of Harrow's ambition of Putting Residents First. It means all of London Brough of Harrow's plans, initiatives, activities, and service delivery will be focused and aligned to this ambition.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality
- Price
- Price carries 10 of 100 points: a 10% discount moves about 1 point. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 18 Dec 2025, 14:35 GMT
- Last source update
- 16 Sept 2026, 10:05 BST
- Award evaluation window
- Submission end – 10 Dec 2026
- FTS notice number
2026/S 000-087612- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05f959Find a Tender
How it was run
Official notice- Submission deadline
- 15 Oct 2026, 12:00 BST
- Clarification deadline
- 7 Oct 2026, 23:59 BST
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
18 Dec 2025 → 1 Apr 2027 · 7 dates- Planning notice published314 days ago18 Dec 2025, 14:35 GMT
- Market engagement286 days ago14 Jan 2026, 23:59 GMT
The London Borough of Harrow is seeking to engage with the Domestic Abuse service providers market to participate in preliminary market engagement to assist in developing the authority's requirements and approach to deliver best possible outcomes to the residents of Harrow.
We therefore would like to invite suitably qualified service providers to participate in a market engagement session which will take place in person or over Microsoft Teams on 20th January 2025. Individual slots will be allocated, each lasting 1 hour between 10am and 5pm.
The objective of the discussion is to gain a better understanding of the following:
- Provide initial information about the service requirements, including strategic commissioning intentions
- Seek feedback from suppliers to inform development of the service model, specification and tender documentation
- Answer questions interested suppliers may have regarding the required services and the tender process
- Provide practical advice to interested suppliers on local government tendering to support submission of tender
- Breakdown barriers to entry for locally based SME companies
If you would like to participate and attend this event or have any questions, please express your interest by email to Marzuki Haji, Procurement Business Partner, [email protected]
- Tender notice published42 days ago16 Sept 2026, 10:05 BST
- Clarification questions by20 days ago7 Oct 2026, 23:59 BST
- Submission deadline13 days ago15 Oct 2026, 12:00 BST
- Today28 Oct 2026
- Award decision expected byin 43 days10 Dec 2026, 23:59 GMT
- Contract startsin 154 days1 Apr 2027, 00:00 BST
Notice history
6 events · 2 releases on Find a Tender · since 18 Dec 2025- Preliminary market engagement notice published18 Dec 2025, 14:35 GMTUK2
- Tender notice published16 Sept 2026, 10:05 BSTUK4
- Published value published: £2,395,93516 Sept 2026, 10:05 BST
- Status changed to active16 Sept 2026, 10:05 BST
- Procurement method changed16 Sept 2026, 10:05 BST
- Deadline published: 15 Oct 2026, 12:00 BST16 Sept 2026, 10:05 BST
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender