Official UK procurement notice
Diocese of Coventry MAT Provision of HR System and Payroll Service
Authority: Diocese of Coventry (Public body)·On behalf of: PHP LAW LLP
What is being bought
Published requirement descriptionThe Trust was seeking a Contractor to deliver a service that will manage all aspects of payroll and pension administration, provide a centralised, efficient and compliant HR system, pension administration and pension returns, reporting and meet all end of year and EOYC requirements. The Contractor will provide a flexible service, staffed with suitably experienced personnel and have adequate resource in place to fulfil service requirements
- The authority expects to re-tender this requirement around 1 Jan 2032, 23:59 GMT.
- No preliminary market engagement: The requirements are not complex or niche and the Contracting Authority already has an understanding of what they want the service to deliver and the market is known.
CPV: Payroll management services · Personnel and payroll services · Time accounting or human resources software package
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£300,000
- Economic & financial standing
Financial Capacity Assessment: Bidders must demonstrate that their financial position is sufficiently robust to support both the implementation and ongoing delivery of the Finance System. Bidders must provide their audited financial statements for the previous two financial years. Where audited accounts are not available, bidders should provide certified accounts or equivalent financial information. Bidders should disclose any known events that may materially impact their financial position during the contract term (for example, planned sale, refinancing, or restructuring). Minimum Turnover Requirement The bidder’s annual turnover must be at least two times the estimated annual contract value. Net Asset Position Bidders must demonstrate a positive net asset position in their most recent financial statements Liquidity and Access to Financial Resources Bidders must demonstrate access to adequate financial resources to support ongoing business operations and contractual commitments. Revenue Model Stability Bidders must describe their revenue model, including the proportion of income that is recurring, contractually committed, or otherwise predictable. The Trust will assess the economic and financial standing of bidders to ensure that the successful supplier has the financial capacity and resilience required to deliver the contract for its full duration. The Trust is seeking a financially resilient supplier capable of sustaining long-term service delivery. The assessment is designed to ensure resilience rather than favour organisations of a particular size. The assessment will be conducted in accordance with the principles of proportionality, transparency, and equal treatment. Insurance requirements - can commit to obtain, prior to the award of the contract, the levels of insurance cover indicated below a. Employer’s (Compulsory) Liability Insurance* = £5m b. Public Liability Insurance = £5m c. Professional Indemnity Insurance = £1m d. Product Liability Insurance = £1m e. Cyber and Data Protection Insurance = £1m
- Technical & professional ability
Relevant experience and contract examples Please provide details of up to three contracts to meet conditions of participation relating to technical ability set out in the relevant notice or procurement documents, in any combination from either the public or private sectors (which may include samples of grant-funded work). The examples must be from the past three years. To constitute a pass, the minimum of two contract examples provided shall be relevant to the complexity of the requirement from the education sector, with a sufficient level of detail that provides confidence in the Tenderer’s established past experience in similar and relevant projects/contracts. Organisational Standards Please provide details of the organisational standards and certifications your organisation holds that are relevant to the delivery of this contract, including (but not limited to) Quality Management and Information Security standards such as ISO 9001 and ISO 27001, or equivalent internationally recognised certifications. You must confirm that the scope of these certifications explicitly covers the services proposed within this procurement. Where equivalent standards are offered, please explain how they meet or exceed the requirements of the specified ISO standards. Bidders must submit the following evidence:
- Copies of current certification issued by an accredited certification body.
- A copy of the certification scope statement demonstrating that the services being procured fall within the accredited scope.
- Confirmation of certification validity dates.
- Details of any non-conformities identified during the most recent audit and the corrective actions taken.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (11)
- Implementation & Transition Delivery: 5%
- Quality of People & Support Team: 5%
- Quality of Managed Payroll Service Provision: 5%
- Customer Retention & Client Success: 5%
- Service Support Model & Responsiveness: 2%
- Contract Management & Strategic Partnership: 3%
- Service Performance Monitoring & Continuous Improvement: 3%
- Innovation, Product Roadmap & Future Fit: 1%
- Complaint Resolution & Escalation: 1%
- Technical Requirements: 35%
- Price: 35%
Published award criteria (11)
- Implementation & Transition Delivery
- Quality of People & Support Team
- Quality of Managed Payroll Service Provision
- Customer Retention & Client Success
- Service Support Model & Responsiveness
- Contract Management & Strategic Partnership
- Service Performance Monitoring & Continuous Improvement
- Innovation, Product Roadmap & Future Fit
- Complaint Resolution & Escalation
- Technical Requirements
- Price
- Economic & financial standing
Financial Capacity Assessment: Bidders must demonstrate that their financial position is sufficiently robust to support both the implementation and ongoing delivery of the Finance System. Bidders must provide their audited financial statements for the previous two financial years. Where audited accounts are not available, bidders should provide certified accounts or equivalent financial information. Bidders should disclose any known events that may materially impact their financial position during the contract term (for example, planned sale, refinancing, or restructuring). Minimum Turnover Requirement The bidder’s annual turnover must be at least two times the estimated annual contract value. Net Asset Position Bidders must demonstrate a positive net asset position in their most recent financial statements Liquidity and Access to Financial Resources Bidders must demonstrate access to adequate financial resources to support ongoing business operations and contractual commitments. Revenue Model Stability Bidders must describe their revenue model, including the proportion of income that is recurring, contractually committed, or otherwise predictable. The Trust will assess the economic and financial standing of bidders to ensure that the successful supplier has the financial capacity and resilience required to deliver the contract for its full duration. The Trust is seeking a financially resilient supplier capable of sustaining long-term service delivery. The assessment is desig…
- Technical & professional ability
Relevant experience and contract examples Please provide details of up to three contracts to meet conditions of participation relating to technical ability set out in the relevant notice or procurement documents, in any combination from either the public or private sectors (which may include samples of grant-funded work). The examples must be from the past three years. To constitute a pass, the minimum of two contract examples provided shall be relevant to the complexity of the requirement from the education sector, with a sufficient level of detail that provides confidence in the Tenderer’s established past experience in similar and relevant projects/contracts. Organisational Standards Please provide details of the organisational standards and certifications your organisation holds that are relevant to the delivery of this contract, including (but not limited to) Quality Management and Information Security standards such as ISO 9001 and ISO 27001, or equivalent internationally recognised certifications. You must confirm that the scope of these certifications explicitly covers the services proposed within this procurement. Where equivalent standards are offered, please explain how they meet or exceed the requirements of the specified ISO standards. Bidders must submit the following evidence:
- Copies of current certification issued by an accredited certification body.
- A copy of the certification scope statement demonstrating that the services being procured fall within the …
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · next expected 1 Jan 2032
- First published
- 6 Mar 2026, 07:31 GMT
- Last source update
- 22 Jul 2026, 12:20 BST
- Award evaluation window
- Submission end – 12 May 2026
- Authority reference
DCMAT01.02- FTS notice number
2026/S 000-020166- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0663a0Find a Tender- Contract terms summary
The Trust requires the following payment profile: Implementation Costs i. 33.3% invoiced up to completion of the build ii. 33.3% following completion of testing iii.33.3% following go live plus 1 month All Inclusive Cost 1st Month Invoice in Arrears following the end of the month after Go Live. Commissionable Items Charged post Go Live in arrears, separately itemised in the All-Inclusive Cost Monthly Invoice
- Risks
- Data Accuracy & Input Risk: Inconsistent or late inputs from academies can cause payroll errors. 2. Integration & Systems Compatibility Risks: Unclear or evolving integration requirements may disrupt operations. 3. Implementation & Transition Risks: Complex migrations, legacy data, and tight timelines can cause failures. 4. Compliance & Legislative Risk: High risk of non‑compliance with LGPS, TPS, HMRC, and sector requirements. 5. Governance & Approval‑Chain Risk: Multi‑level approvals may delay payroll runs. 6. Service Reliability & Business Continuity: Outages or poor resilience may cause missed pay dates. 7. Vendor Performance, Capacity & Resourcing Risks: Under‑resourcing can slow turnaround and increase errors. 8. Query Management & Support Risk: Insufficient helpdesk responsiveness impacts accuracy and staff satisfaction. 9. Contractual & Liability Risks: Liability caps may be insufficient for high‑impact payroll errors. 10. Scalability & Expansion Risks: Onboarding new schools can be delayed or inaccurate. 11. Cultural, Process & Change Management Risk: Low adoption and inconsistent processes increase error likelihood. 12. Trust Control & Visibility Risk: Reduced visibility or audit access undermines governance.
How it was run
Official notice- Submission deadline
- 9 Apr 2026, 12:00 BST
- Clarification deadline
- 9 Apr 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
6 Mar 2026 → 22 Jul 2026 · 8 dates- Tender notice published228 days ago6 Mar 2026, 07:31 GMT
- Clarification questions by194 days ago9 Apr 2026, 12:00 BST
- Submission deadline194 days ago9 Apr 2026, 12:00 BST
- Assessment summaries sent172 days ago1 May 2026, 00:00 BST
- Award decision expected by160 days ago12 May 2026, 23:59 BST
- Contract starts160 days ago13 May 2026
- Standstill ends159 days ago13 May 2026, 23:59 BST
- Latest notice published90 days ago22 Jul 2026, 12:20 BST
Notice history
6 events · 3 releases on Find a Tender · since 6 Mar 2026- Tender notice published6 Mar 2026, 07:31 GMTUK4
- Contract award notice published1 May 2026, 10:07 BSTUK6
- Status changed to complete1 May 2026, 10:07 BST
- Buyer details updated1 May 2026, 10:07 BST
- Contract signature expected14 May 2026, 23:59 BSTscheduled
- Contract details notice published22 Jul 2026, 12:20 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Neo People Management LtdSME14 May 2026 – 31 Mar 2030 · up to 31 Mar 2032Extensions: Two further years in 12 month increments · Options: The right to additional purchases in relation to the requirements, such as any HR Modules. To enable further schools to be added to the contract as they join the Trust | £300,000 | 28 Apr 2026 | Awarded |
Contracts
Diocese of Coventry MAT Provision of HR System and Payroll Service · Neo People Management LtdSME
- Signed
- 10 Jul 2026
- Value
- £300,000
- Period
- 1 Sept 2026 – 31 Mar 2030 · up to 31 Mar 2032 with extensions
- Status
- active
- Extensions
- Two further years in 12 month increments
- Options
- The right to additional purchases while the contract is valid. The right to additional purchases in relation to the requirements, such as any HR Modules. To enable further schools to be added to the contract as they join the Trust.
6 agreed KPIs: Payroll Accuracy · On-time Payments · Payroll Query Response …
- Payroll Accuracy, 99% (typically 99.94%)
- On-time Payments, 100%
- Payroll Query Response, 95%
- Complaint Resolution, 95%
- Statutory Returns, 100%
- System Availability, 99.5% (typically 99.7%)
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4final-stage tenders · 10 at stage one | 2 | 0 | — |
Contracting authority & participating public bodies
3 public bodies on the noticeConsortium members and other public bodies
- PHP LAW LLPProcess contact pointProcuring entityProcurement Consultant
- The Diocese of Coventry Multi Academy TrustContracting authorityPublic authority - sub-central government
Bidders & participating suppliers
1 commercial party on the notice- NEO: PEOPLE MANAGEMENT LIMITEDAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender