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Published 7 Apr 2025, 13:28 BST

Official UK procurement notice

Digital Inclusion Wales C267/2024/2025

Official notice

Authority: Llywodraeth Cymru / Welsh Government (Central government)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Sectors: IT Services & Software (72)Education & Training (80)Community & Cultural Services (98) Delivery: Wales (UKL)
Published estimate£7,000,000≈ £2.3m / year · £8,400,000 inc. VAT · 1 value update
Submissions closed 24 Jul 2025awarded 8 Sept 2025
Awarded to Cwmpas
Contract term 3 yrsends 30 Sept 2028 · up to 30 Sept 2031 with extensions · starts 1 Oct 2025

What is being bought

Published requirement description

The Welsh Government have entered into a contract for the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025.

Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today’s society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being.

Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens.

The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales.

It is envisaged that this national programme of activity would include the following elements:

  • Mapping of digital inclusion provision throughout Wales
  • Provision of digital inclusion advice and support through a regional and thematic approach
  • Creation and updating of digital inclusion resources
  • Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions– reflecting the fact that digital inclusion is not owned by any one sector.
  • The authority expects to re-tender this requirement around 1 Jul 2031, 23:59 BST.

CPV: Computer support and consultancy services · Education and training services · Information technology services · Other community, social and personal services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£7,000,000
Contract period: 1 Oct 2025 – 30 Sept 2028 (3 yrs) · up to 30 Sept 2031 with extensionsValue: £7,000,000 exc. VAT · £8,400,000 inc. VAT
Delivery: WalesEligibility: SME eligibleVCSE eligible
Extensions: Welsh Government retains the right to extend the contract. The initial contract period will be for 3 years with the option on behalf of the Welsh Government to extend for a further 3 years for a maximum period of 6 years. A budget range of £3,500,000 excluding VAT is available for the purposes of this contract and over the initial ‘3’ year contract period. If invoked, Welsh Government will make a further budget of £3,500,000 excluding VAT for the potential ‘3’ year extension period.
72222300 Information technology services72600000 Computer support and consultancy services80000000 Education and training services98000000 Other community, social and personal services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    As detailed in the tender documents

  • Technical & professional ability

    As detailed in the tender documents

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 20%
Published sub-criteria (6)
  • Service Delivery Methodology: 20%
  • Understanding and knowledge of the policy area: 20%
  • Developing, maintaining and delivery focused Partnership Working: 20%
  • Contract Management: 10%
  • Resource and Staffing: 10%
  • Lowest Price: 20%
Published award criteria (6)
  • Service Delivery Methodology : Evidence a service delivery methodology which demonstrates how you will achieve the requirements for Strand 1 as set out in the specification
  • Understanding and knowledge of the policy area : Understanding and knowledge of the policy area - Demonstrate your understanding and knowledge of the digital inclusion, including minimum digital living standard, agenda and how this will enable you to deliver strand 2.
  • Developing, maintaining and delivery focused Partnership Working: Developing, maintaining and delivery focused Partnership Working – Evidence your approach to stakeholder engagement, co-production and how you will co-ordinate a wide network of partners to deliver strand 3.
  • Contract Management : Contract Management Demonstrate how the requirements to ensure successful delivery, reporting and financial management of the service be met.
  • Resource and Staffing : Resource and Staffing - Evidence how you will resource the service you have proposed in question 1, 2 and 3 including the staff, their expertise and any other resources required.
  • Lowest Price: Lowest Price- Submission of a completed Commercial Response Template
Conditions of participation2
  • Economic & financial standing

    As detailed in the tender documents

  • Technical & professional ability

    As detailed in the tender documents

What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA, CPTPP)
Recurring procurement
Yes · next expected 1 Jul 2031
First published
7 Apr 2025, 13:28 BST
Last source update
2 Oct 2025, 15:11 BST
Award evaluation window
Submission end – 1 Sept 2025
Authority reference
C267/2024/2025
FTS notice number
2025/S 000-032114
Latest notice
Contract details notice (UK7)
Classification (CPV)
Computer support and consultancy servicesEducation and training servicesInformation technology servicesOther community, social and personal services
Delivery area
Wales (UKL)
Official registry OCID
ocds-h6vhtk-04fe12 Find a Tender
Contract terms summary

As detailed in the tender documentation

Review and risk notes
Risks

As detailed in the tender documentation

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredElectronic submission allowedLanguage: EN, CY
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
24 Jul 2025, 14:00 BST
Clarification deadline
15 Jul 2025, 14:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en, cy
Detailed submission instructions & authority contactsFrom official release

All tender documentation and instructions on how to bid electronically are on etenderwales.bravosolution.co.uk ↗ ITT_117736 Project_59512

Timeline

7 Apr 2025 → 2 Oct 2025 · 11 dates
  1. Planning notice published
    7 Apr 2025, 13:28 BST
  2. Market engagement
    14 May 2025, 23:59 BST

    To inform the Open FTS tender, suppliers are invited to an online information event on 20 May 2025, 1pm–1:45pm, where contract managers will outline the project and the tender submission process, as well as fielding questions from prospective bidders.

    Please register your interest to bid for this opportunity via this sell2wales notice and register your place at the PIN event by contacting Samantha Cole - [email protected] by 5pm on 15 May 2025.

  3. Next notice expected
    2 Jun 2025, 23:59 BST
  4. Tender notice published
    13 Jun 2025, 08:01 BST
  5. Clarification questions by
    15 Jul 2025, 14:00 BST
  6. Submission deadline
    24 Jul 2025, 14:00 BST
  7. Award decision expected by
    1 Sept 2025, 23:59 BST
  8. Assessment summaries sent
    9 Sept 2025, 00:00 BST
  9. Standstill ends400 days ago
    18 Sept 2025, 23:59 BST
  10. Contract starts388 days ago
    1 Oct 2025, 00:00 BST
  11. Latest notice published386 days ago
    2 Oct 2025, 15:11 BST

Notice history

10 events · 4 releases on Find a Tender · since 7 Apr 2025
  1. Preliminary market engagement notice published
    7 Apr 2025, 13:28 BST
    UK2
  2. Tender notice published
    13 Jun 2025, 08:01 BST
    UK4
  3. Published value updated to £7,000,000
    13 Jun 2025, 08:01 BST
    was £10,200,000
  4. Status changed to active
    13 Jun 2025, 08:01 BST
  5. Procurement method changed
    13 Jun 2025, 08:01 BST
  6. Deadline published: 24 Jul 2025, 14:00 BST
    13 Jun 2025, 08:01 BST
  7. Contract award notice published
    9 Sept 2025, 10:28 BST
    UK6
  8. Status changed to complete
    9 Sept 2025, 10:28 BST
  9. Contract signature expected
    19 Sept 2025, 23:59 BST
    scheduled
  10. Contract details notice published
    2 Oct 2025, 15:11 BST
    UK7
Routine re-releases (4)
  • 2025-04: 1 release · 7 Apr 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £7,000,0001 award exc. VAT
Bids received 32 from SMEs
Contracts signed 1latest 19 Sept 2025
Awarded toValueDateStatus
CwmpasVCSEDigital Inclusion Wales 1 Oct 2025 – 30 Sept 2028 · up to 30 Sept 2031Extensions: The WG have the option to extend the contract dependant on business need and budget availability. The Contract can only be extended in accordance with Condition 3 (Commencement and Duration) of the Welsh Government’s Standard Conditions of Contract for Services.£7,000,0008 Sept 2025Awarded

Contracts

  • Digital Inclusion Wales · CwmpasVCSE

    Signed
    19 Sept 2025
    Value
    £6,998,381
    Period
    1 Oct 2025 – 30 Sept 2028 · up to 30 Sept 2031 with extensions
    Status
    active
    Extensions
    The contract can be extended by the Welsh Government in line with the contract terms and conditions subject to policy requirements and budget availability.

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3final-stage tenders21—

Contracting authority & participating public bodies

Llywodraeth Cymru / Welsh Government

Contracting authorityPublic authority - central governmentWelsh devolved regulations apply GB-PPON: PQYQ-3841-BHTP Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services, Cardiff, Wales, CF10 3NQContact email

Bidders & participating suppliers

1 commercial party on the notice
  • CwmpasAwarded supplierGB-PPON: PNDQ-9814-MWPN Spark, Maindy Road,, Cardiff,, Wales, CF24 4HQContact email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure