Find a Tender
complete
Official procurement procedure
Digital Front Door Online portal 2022
IT services: consulting
software development
Internet and support
+1 more
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Dudley MBC: "Digital Front Door Online portal 2022". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Dudley MBC | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Dudley MBC
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Dudley MBC. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
8Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 6 active published awards; 6 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDudley MBC | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published5 Apr 2023, 11:42 BST | Last source update5 Apr 2023, 11:42 BST | Recurring procurementNot published |
ClassificationIT services: consulting, software development, Internet and support, Software package and information systems | ||
Delivery area | ||
OCIDocds-h6vhtk-034a99 | ||
What is being bought
Dudley Council was seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council was seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service and streamline our processes.
What changed
From the official release history
- tender value changed
5 Apr 2023, 11:42 BST - Status changed to complete
5 Apr 2023, 11:42 BST - Official notice release published
5 Apr 2023, 11:42 BST - Submission deadline changed to published date
5 Apr 2023, 11:42 BST - Published value updated to £1,960,000
24 Jun 2022, 16:13 BST - Status changed to active
24 Jun 2022, 16:13 BST - Official notice release published
24 Jun 2022, 16:13 BST - Submission deadline changed to 29 Jul 2022, 16:59 BST
24 Jun 2022, 16:13 BST - Buyer information updated
24 Jun 2022, 16:13 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcancelledPublished valueNot publishedDudley Council was seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council was seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
5 Apr 2023, 11:42 BST - Award active
Not published · Not published - Contract active
Signed 10 Mar 2023, 00:00 GMT · £1,500,000
Commercial outcome and competition
Awards Granicus Firmstep Limited Not published · Not published · active |
Contracts Digital Front Door Platform £1,500,000 · signed 10 Mar 2023, 00:00 GMT · active |
Bid statistics bids: 3 (lot 1) electronicBids: 3 (lot 1) foreignBidsFromEU: 0 (lot 1) foreignBidsFromNonEU: 0 (lot 1) smeBids: 3 (lot 1) |
Buyer and organisations in this procedure
Dudley MBC
Contracting authority GB-FTS-5484Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleNot published |