Find a TenderAwarded
Published 12 Jul 2023, 15:56 BST

Official UK procurement notice

Digital ARC Solution · UK public procurement notice

Official notice

Authority: Dumfries and Galloway Council (Local council)

ServicesOpen procedure
Awarded value£173,600published contract · exc. VAT
Submissions closed 17 Aug 2023awarded 25 Oct 2023
Awarded to Tunstall Healthcare (UK) Limited

What is being bought

Published requirement description

Dumfries and Galloway Council are seeking bids for a digital alarm receiving centre (ARC) solution.

CPV: IT services: consulting, software development, Internet and support · Miscellaneous software package and computer systems · Software package and information systems · Software supply services · Software-related services

The lotProcurement structure

single lot · no lot value published
Lot #1This tender process is for participation in the Contract for a digital alarm receiving…AwardedRenewal

This tender process is for participation in the Contract for a digital alarm receiving centre (ARC) solution for Dumfries and Galloway Council. The contract is required due to the Openreach analogue switch off by December 2025 which has prompted Dumfries and Galloway Council to migrate its telecare service to a digital solution.

Digital ARC solution to be cloud-hosted via a Supplier as a Service (SaaS) platform.

Delivery: Scotland
Extensions: 3 year contract with Extension for 12 months at discretion of Dumfries and Galloway Council - maximum 4 year contract.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70
  • Price: 30
Conditions of participation2
  • Economic & financial standing
    1. SPD (Scotland) Question 4B.5.1b and 4B.5.2 - INSURANCE REQUIREMENTS:

    It is a requirement of the contracts to be procured that tenderers hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance are indicated below:

    Employers’ Liability Insurance – statutory Five Million Pounds (5,000,000GBP) Sterling, each and every claim,

    Public/Products Liability Insurance – Ten Million Pounds (10,000,000GBP) Sterling, each and every claim but in the aggregate for products; and

    Professional Indemnity Insurance - Five Million Pounds (5,000,000GBP) Sterling, each and every claim, or, Ten Million Pounds (10,000,000GBP) Sterling in the annual aggregate.

    Dumfries and Galloway Council understands that tenderers may wish to evidence the cover spread across multiple insurers, which would be acceptable.

  • Technical & professional ability

    Tenderers will be required to provide examples that demonstrate that they have the relevant experience to delivering services of a similar scope and scale to those detailed in this specification.

    The tenderer MUST HOLD a UKAS (or equivalent) accredited independent third-party certificate of compliance in accordance with BSEN ISO 9001 (or equivalent).

    OR

    A documented policy regarding quality management. The policy must set out responsibilities for quality management demonstrating that the tenderer has and continues to implement a quality management policy that is authorized by their Chief Executive, or equivalent, and is periodically reviewed at a senior management level. The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for quality management throughout the organisation.

    CYBER SECURITY

    The Tenderer will need to be successfully listed on the Digital Telecare Security Assessment Scheme or be able to evidence a similar level of security accreditation in line with the requirements of the scheme.

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
12 Jul 2023, 15:56 BST
Last source update
27 Oct 2023, 09:19 BST
Award evaluation window
17 Aug 2023 – …
Authority reference
DGCSC-0005
FTS notice number
2023/S 000-031712
Classification (CPV)
IT services: consulting, software development, Internet and supportMiscellaneous software package and computer systemsSoftware package and information systemsSoftware supply servicesSoftware-related services
Delivery area
Scotland (UKM92)
Official registry OCID
ocds-h6vhtk-03e143 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: (SC Ref:748640)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Submission deadline
17 Aug 2023, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
17 Aug 2023, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

17 Aug 2023 → 15 Dec 2023 · 4 dates
  1. Submission deadline
    17 Aug 2023, 12:00 BST
  2. Bids opened
    17 Aug 2023, 12:00 BST
  3. Notice published
    27 Oct 2023, 09:19 BST
  4. Bids must remain valid until
    15 Dec 2023, 23:59 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    27 Oct 2023, 09:19 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £173,6001 contract exc. VAT
Bids received 6
Contracts signed 1latest 25 Oct 2023
Awarded toValueDateStatus
Tunstall Healthcare (UK) Limited£173,600 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
6bids · 6 electronic · 6 from abroad0——

Contracting authority & participating public bodies

Dumfries and Galloway Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Procurement Team, Carruthers House, Dumfries, Scotland, DG1 2HPContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Dumfries Sheriff CourtReview body Dumfries

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.