Official UK procurement notice
Digital Alarm Installation and Resident Communications
Authority: Housing 21 (Public body)
What is being bought
Published requirement descriptionHousing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents.
To view this notice, please click here:
CPV: Call centre · Electrical installation work · Information technology services · Maintenance of information technology software
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£11,000,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality (see all questions in tender instructions document): 50%
- Pricing submission: 50%
Published award criteria (2)
- Pricing submission: 50% weighting
- Quality (see all questions in tender instructions document): 50% weighting
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 19 Jun 2025, 12:05 BST
- Last source update
- 13 Feb 2026, 12:06 GMT
- Award evaluation window
- Submission end – 22 Sept 2025
- FTS notice number
2025/S 000-033649- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-054fd5Find a Tender
How it was run
Official notice- Submission deadline
- 15 Jul 2025, 10:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Tenders can be submitted on www.delta-esourcing.com ↗ using access code 3PZQN6F5V6.
Timeline
19 Jun 2025 → 13 Feb 2026 · 7 dates- Tender notice published19 Jun 2025, 12:05 BST
- Submission deadline15 Jul 2025, 10:00 BST
- Assessment summaries sent11 Aug 2025, 00:00 BST
- Standstill ends20 Aug 2025, 23:59 BST
- Award decision expected by396 days ago22 Sept 2025, 23:59 BST
- Contract starts393 days ago26 Sept 2025, 00:00 BST
- Latest notice published252 days ago13 Feb 2026, 12:06 GMT
Notice history
5 events · 3 releases on Find a Tender · since 19 Jun 2025- Tender notice published19 Jun 2025, 12:05 BSTUK4
- Contract award notice published11 Aug 2025, 20:32 BSTUK6
- Status changed to complete11 Aug 2025, 20:32 BST
- Contract signature expected12 Sept 2025, 23:59 BSTscheduled
- Contract details notice published13 Feb 2026, 12:06 GMTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Appello Smart Living SolutionsDigital Alarm Installation and Resident Communications Tender22 Sept 2025 – 21 Sept 2028 · up to 21 Sept 2030Extensions: The contract term is three years with the option of a two year extension. | £11,000,000 | 7 Aug 2025 | Awarded |
Contracts
Contract 1 · Appello Smart Living Solutions
- Signed
- 12 Sept 2025
- Value
- £11,000,000
- Period
- 1 Oct 2025 – 30 Sept 2028 · up to 30 Sept 2030 with extensions
- Status
- active
- Extensions
- The contract term is three years with the option of a two year extension.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders · 5 at stage one | 0 | 0 | — |
Who bid
- wonAPPELLO SMART LIVING SOLUTIONS LIMITED · South East England
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- APPELLO SMART LIVING SOLUTIONS LIMITEDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender