TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System

Custom software development services
Data analysis services
Data capture services
+15 more
Northern Ireland (UKN0)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: DfE - The Consumer Council: "DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDfE - The Consumer CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: DfE - The Consumer Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for DfE - The Consumer Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDfE - The Consumer Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 Jan 2023, 11:23 GMT
Last source update26 Jan 2023, 11:23 GMT
Recurring procurementNot published
ClassificationCustom software development services, Data analysis services, Data capture services, Data collection and collation services, Data conversion services, Data preparation services, Data services, Data storage services, Data-processing services, Database services, Development of transaction processing and custom software, Helpdesk and support services, IT services: consulting, software development, Internet and support, Software programming and consultancy services, Software-related services, System and support services
Delivery area
Northern Ireland (UKN0)
OCIDocds-h6vhtk-038767
What is being bought
The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.
What changed
From the official release history
  1. tender value changed
    26 Jan 2023, 11:23 GMT
  2. Status changed to complete
    26 Jan 2023, 11:23 GMT
  3. Official notice release published
    26 Jan 2023, 11:23 GMT
  4. Submission deadline changed to published date
    26 Jan 2023, 11:23 GMT
  5. Published value updated to £134,400
    22 Nov 2022, 16:14 GMT
  6. Status changed to active
    22 Nov 2022, 16:14 GMT
  7. Official notice release published
    22 Nov 2022, 16:14 GMT
  8. Submission deadline changed to 22 Dec 2022, 15:00 GMT
    22 Nov 2022, 16:14 GMT
  9. Buyer information updated
    22 Nov 2022, 16:14 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 Jan 2023, 11:23 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 26 Jan 2023, 00:00 GMT · £156,482
Commercial outcome and competition
Awards
ENDEAVOUR INFORMATION SOLUTIONS
Not published · Not published · active
Contracts
Contract
£156,482 · signed 26 Jan 2023, 00:00 GMT · active
Bid statistics
bids: 1 (lot 1)
electronicBids: 1 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 1 (lot 1)
smeBids: 1 (lot 1)
Buyer and organisations in this procedure

DfE - The Consumer Council

Contracting authority GB-FTS-69078
View buyer profile

  • DfE - The Consumer Council
    buyer
    centralPurchasingBody

    Floor 3, Seatem House, 28-32 Alfred Street,, BELFAST, UK, BT2 8EN
    SSDAdmin.cpd@finance-ni.gov.uk

  • ENDEAVOUR INFORMATION SOLUTIONS
    supplier

    14-18 Great Victoria Street, Belfast, UK, BT2 7BA
    blaithin@endeavour-is.com

  • The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended
    reviewBody

    United Kingdom
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published