Official UK procurement notice
DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
Authority: DfE - The Consumer Council (Local council)
What is being bought
Published requirement descriptionThe Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.
- Recurrence: Estimated timing for further notices to be published: 3 months prior to expiry of this contract anticipated to be November 2028.
CPV: Custom software development services · Data analysis services · Data capture services · Data collection and collation services · Data conversion services · Data preparation services · Data services · Data storage services · Data-processing services · Database services · Development of transaction processing and custom software · Helpdesk and support services · +4 more
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£134,400
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality: 60
- Cost: 40
- Technical & professional ability
SC1 Fair Work
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
Yes · Estimated timing for further notices to be published: 3 months prior to expiry of this contract anticipated to be November 2028.
- First published
- 22 Nov 2022, 16:14 GMT
- Last source update
- 26 Jan 2023, 11:23 GMT
- Award evaluation window
- 22 Dec 2022 – …
- Authority reference
ID 4567825- FTS notice number
2023/S 000-002388- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-038767Find a Tender
- Performance terms
The Client will monitor the Contractor’s performance against the agreed Key Performance Indicators as detailed in the Specification Schedule and Commercial Conditions of Contract Schedule for ICT Schedule 5 – Contract and Service Management.
- Review procedure
CPD comply with the Public Contracts Regulations 2015 (as amended) and.. where appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of.. contract is communicated to tenderers. That notification will provide full information on the award decision. This provides time for the.. unsuccessful tenderers to challenge the award decision before the contract is entered into
Publisher note: The successful contractor’s performance on the contract will be regularly monitored.. Contractors not delivering.. on contract.. requirements is a serious matter. It means the public purse is not getting what it is paying for. If. a contractor fails to reach satisfactory.. levels of contract performance they will be given a specified time to improve. If after the specified. time, they still fail to reach satisfactory.. levels of contract performance, the matter will be escalated to senior management in CPD for. further action. If this occurs and their.. performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave.. professional.. misconduct and they may be issued with a Notice of Unsatisfactory Performance and the contract may be terminated. The issue of a.. Notice of Unsatisfactory Performance will result in the contractor being excluded from all. procurement competitions being undertaken.. by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland. Procurement Policy for a period. of. twelve.. months from the date of issue of the Notice. This contract will not be awarded in Lots as a single supplier is required.
How it was run
Official notice- Submission deadline
- 22 Dec 2022, 15:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 22 Dec 2022, 15:30 GMT
Timeline
22 Dec 2022 → 22 Mar 2023 · 4 dates- Submission deadline22 Dec 2022, 15:00 GMT
- Bids opened22 Dec 2022, 15:30 GMT
- Notice published26 Jan 2023, 11:23 GMT
- Bids must remain valid until22 Mar 2023, 23:59 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete26 Jan 2023, 11:23 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ENDEAVOUR INFORMATION SOLUTIONSSMEContract | £156,482 † | — | Awarded |
Contracts
Contract · ENDEAVOUR INFORMATION SOLUTIONSSME
- Signed
- 26 Jan 2023
- Value
- £156,482
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead, any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended.Review body
Bidders & participating suppliers
1 commercial party on the notice- ENDEAVOUR INFORMATION SOLUTIONSAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.