Official UK procurement notice
Dementia Support Service · AGE UK OXFORDSHIRE for Oxfordshire County Council (May 2025)
Authority: Oxfordshire County Council (Local council)
What is being bought
Published requirement descriptionDementia Support Service - Tenderers were invited to tender for the provision of the Services for a provision of Dementia Support Service for a term of 5 years with an option for the Council to extend for up to 5 years, anticipated to commence on 1st January 2026. The anticipated annual budget is £913,623, with a total approximate contract value of £9,126,230.
The vision of the service is to support people with memory concerns or a diagnosis of dementia as well as their unpaid carers to improve their quality of life and where possible to live well with their condition.
The aims are a specialist service which:
- Keeps people with dementia living well at home.
- Provides a memory support service, supporting and advising people with memory problems or MCI, including support for people waiting for their dementia clinic appointment/scan and/or outcome.
- Increases support for people with dementia and their carers to reduce admissions to hospital and residential care.
- Provides a proactive and responsive service to people in crisis and at risk of deterioration.
- Creates a bridge between health and social care and community services to help people with dementia live well.
- Proactively manages the challenge of increasing numbers of people living with dementia at a time of considerable pressures on public funds.
- Prevents people living with dementia and their carers experiencing isolation and loneliness.
- Increases the confidence of carers in their caring role and improves the carer-cared-for relationship, through education and information.
- Reduces carer stress through tailored practical and emotional support.
- Raises awareness about how best to support people living with dementia for professionals working with an ageing population.
- Provides a flexible, local service which is adaptable to future changes including the development of neighbourhood models, new treatments and technology
- Supports the transition into a residential care setting, ensuring the person living with dementia receives the care they need but also providing the home with sufficient information that allows them to settle.
- How the procedure runs: The Council is inviting providers to tender for the Dementia Support Service requirements. Tenderers will be evaluated in 3 phases: Phase 1 - Mandatory Criteria Phase 2 – Tender Proposals (Section B and C) Tenderers who pass Phase 1 will progress to Phase 2, which evaluates against the Quality Criteria and Social Value. Phase 3 – Economic & Financial Standing The following weightings will be applied to the evaluation: Quality - 64% Price - 20% Social Value - 16% Tenderers are invited to submit their bids via the South East Business Portal. South East Business Portal (due-north.com) Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'. The closing date for applications is 17:00 on 15th October 2025.
CPV: Administrative social services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£9,136,230
- Economic & financial standing
Please refer to the tender documentation
- Technical & professional ability
Please refer to the tender documentation
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (3)
- Price: Prices for the initial term submitted in pricing schedule.
- Social Value
- Quality
- Economic & financial standing
Please refer to the tender documentation
- Technical & professional ability
Please refer to the tender documentation
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 15 May 2025, 11:51 BST
- Last source update
- 24 Dec 2025, 20:00 GMT
- Award evaluation window
- Submission end – 25 Nov 2025
- Authority reference
DN779975- FTS notice number
2025/S 000-058273- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05142aFind a Tender
- How it runs
The Council is inviting providers to tender for the Dementia Support Service requirements.
Tenderers will be evaluated in 3 phases:
Phase 1 - Mandatory Criteria
Phase 2 – Tender Proposals (Section B and C)
Tenderers who pass Phase 1 will progress to Phase 2, which evaluates against the Quality Criteria and Social Value.
Phase 3 – Economic & Financial Standing
The following weightings will be applied to the evaluation:
Quality - 64%
Price - 20%
Social Value - 16%
Tenderers are invited to submit their bids via the South East Business Portal.
South East Business Portal (due-north.com)
Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'.
The closing date for applications is 17:00 on 15th October 2025.
How it was run
Official notice- Submission deadline
- 15 Oct 2025, 17:00 BST
- Clarification deadline
- 8 Oct 2025, 17:00 BST
- Electronic submission
- Allowed
- Accepted languages
- en
Tenderers are invited to submit their bids via the South East Business Portal.
South East Business Portal (www.due-north.com ↗)
Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'.
Timeline
15 May 2025 → 8 Jan 2026 · 10 dates- Planning notice published15 May 2025, 11:51 BST
- Tender notice published19 Sept 2025, 17:16 BST
- Next notice expected19 Sept 2025, 23:59 BST
- Clarification questions by383 days ago8 Oct 2025, 17:00 BST
- Submission deadline376 days ago15 Oct 2025, 17:00 BST
- Award decision expected by335 days ago25 Nov 2025, 23:59 GMT
- Assessment summaries sent307 days ago24 Dec 2025
- Latest notice published306 days ago24 Dec 2025, 20:00 GMT
- Contract starts299 days ago1 Jan 2026
- Standstill ends291 days ago8 Jan 2026, 23:59 GMT
Notice history
10 events · 4 releases on Find a Tender · since 15 May 2025- Pipeline notice published15 May 2025, 11:51 BSTUK1
- Preliminary market engagement notice published18 Sept 2025, 16:53 BSTUK2
- Published value published: £9,136,23018 Sept 2025, 16:53 BST
- Tender notice published19 Sept 2025, 17:16 BSTUK4
- Status changed to active19 Sept 2025, 17:16 BST
- Procurement method changed19 Sept 2025, 17:16 BST
- Deadline published: 15 Oct 2025, 17:00 BST19 Sept 2025, 17:16 BST
- Contract award notice published24 Dec 2025, 20:00 GMTUK6
- Status changed to complete24 Dec 2025, 20:00 GMT
- Contract signature expected9 Jan 2026, 23:59 GMTscheduled
Routine re-releases (4)
- 2025-05: 1 release · 15 May 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| AGE UK OXFORDSHIRESMEVCSE9 Jan 2026 – 31 Dec 2030 · up to 31 Dec 2035Extensions: The Council has the unilateral option to extend the contract period by up to 5 years in aggregate. | £9,135,100 | 24 Dec 2025standstill to 8 Jan 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 14final-stage tenders | 11 | 2 | — |
Who bid
- wonAGE UK OXFORDSHIRESMEVCSE · South East England
- did not winBE CARE LIMITEDSME · West Midlands
- did not winBE WELL CARE LTDSME · South East England
- did not winBLISSCARE & NA, UK LTDSME · North West England
- did not winCCGA GROUP LIMITEDSME · Greater London
- did not winKKD HEALTHCARE AND RECRUITMENT LIMITEDSME · South East England
- did not winLAKEM CARE LTDSME · South East England
- did not winLOVAGE HOME CARE LTD · Wales (Cymru)
- did not winNADIAMED LIMITEDSME · South East England
- did not winOIZA HEALTHCARE LIMITEDSME · East Midlands
- did not winPAT&FLO LIMITED · Greater London
- did not winRHESUS CARE LTDSME · West Midlands
- did not winVOW CARE SERVICES LIMITED · East of England
- did not winYounger People With Dementia CIOSMEVCSE · South East England
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
14 commercial parties on the notice · 1 awarded- AGE UK OXFORDSHIREAwarded supplier
- BE CARE LIMITEDBidder / tenderer
- BE WELL CARE LTDBidder / tenderer
- BLISSCARE & NA, UK LTDBidder / tenderer
- CCGA GROUP LIMITEDBidder / tenderer
- KKD HEALTHCARE AND RECRUITMENT LIMITEDBidder / tenderer
- LAKEM CARE LTDBidder / tenderer
- LOVAGE HOME CARE LTDBidder / tenderer
- NADIAMED LIMITEDBidder / tenderer
- OIZA HEALTHCARE LIMITEDBidder / tenderer
Show 4 more suppliers
- PAT&FLO LIMITEDBidder / tenderer
- RHESUS CARE LTDBidder / tenderer
- VOW CARE SERVICES LIMITEDBidder / tenderer
- Younger People With Dementia CIOBidder / tenderer
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender