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Published 30 Sept 2026, 14:04 BST

Official UK procurement notice

Defra Group General Courier Service

Authority: DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS (Central government)

Award under framework
Sectors: Postal and telecommunications services (64) Delivery: UK
Awarded value£1,700,000published award · exc. VAT
Awarded 28 Sept 2026
Awarded to CitySprint (UK) Limited

What is being bought

Published requirement description

The Defra Group requires a reliable and flexible courier service to support operations across the UK. The service will cover multiple agencies, including Core Defra, Environment Agency (EA), Natural England (NE), Animal and Plant Health Agency (APHA), Rural Payments Agency (RPA), Marine Management Organisation (MMO) and Centre for Environment Fisheries and Aquaculture Science (CEFAS), Forestry Commission (FC) and Royal Botanic Gardens, Kew (RBG Kew). Requirements span domestic and international deliveries, with collections from offices, depots, operational sites, and residential addresses for staff working remotely. Occasional specialist services may also be required.

The lotProcurement structure

single lot · no lot value published
Lot #1Lot 1Awarded
Delivery: UK
64100000 Post and courier services64120000 Courier services64121000 Multi-modal courier services

Procedure terms & legal framework

From the official record
Procedure method
Award under framework
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Call-off under a framework
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
30 Sept 2026, 14:04 BST
Last source update
30 Sept 2026, 14:04 BST
Authority reference
C34395
Latest notice
Contract details notice (UK7)
Delivery area
UK
Official registry OCID
ocds-h6vhtk-077c77
Related procedures1

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 1
Awarded value £1,700,0001 award exc. VAT
Contracts signed 1latest 30 Sept 2026
Awarded toValueDateStatus
CitySprint (UK) Limited +1 morejoint award1 Oct 2026 — 30 Sept 2028 · up to 30 Sept 2030Extensions: 2 years plus an additional 1 year · Options: Option to extend for 2 years plus an additional 1 year£1,700,00028 Sept 2026Awarded

Contracts

  • Contract 1 · CitySprint (UK) Limited +1 more

    Signed
    30 Sept 2026
    Value
    £1,700,000
    Period
    1 Oct 2026 — 30 Sept 2028 · up to 30 Sept 2030 with extensions
    Status
    active
    Extensions
    2 years plus an additional 1 year
    Options
    Option to extend for 2 years plus an additional 1 year
    6 agreed KPIs: KPI 2 - Time and Quality · KPI 5 - Standard Reports · KPI 6 - Invoicing …
    • KPI 2 - Time and Quality — Achieved a 98% rate for the collection and delivery timescales by conducting customer satisfaction surveys
    • KPI 5 - Standard Reports — Achieved 99% compliance with monthly reporting include: The total number of collections per month, collated by collection site and by Department A monthly summary of collections and deliveries by service type (Same Day, Overnight). Total number of collections made on time. Total number of deliveries made on time. Delivery and collections failures (e.g., failure to collect or deliver within the timeframe or lost packages) Total number of collections rejected by driver as consignment incorrectly packaged or labelled by customer. Cumulative value per month Number of invoices returned for correction.
    • KPI 6 - Invoicing — Achieved 98% compliance with the invoicing requirement, with invoices issued free from errors and accurately reflecting the data provided within the monthly reports.
    • KPI 3 - Contract Management — Achieved 98% compliance with the required timescales for complaint escalations - Initial response to any escalated complaint received within 24hrs. Resolution of actions to be taken received within 48hrs of the initial complaint.
    • KPI 1 - Customer Service — Achieved a 98% compliance rate for responding to bookings and queries within the required timescales: - Overnight bookings confirmed within 2 hours of the request. - Same-day bookings confirmed within 30 minutes of the request. - Queries responded to within 24 hours.
    • KPI 4 - Management Information — Achieved 99% compliance with the Management Information - The supplier will provide the customer with monthly management information reports by Day 5 of the month.

Notice history

3 events · 2 releases on Find a Tender · since 29 Sept 2026
  1. Contract details notice published
    30 Sept 2026, 14:04 BSTUK7
  2. Contract signature expected
    29 Sept 2026, 23:59 BSTscheduled
  3. Contract award notice published
    29 Sept 2026, 13:33 BSTUK6

Contracting authority & participating public bodies

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS

Contracting authorityPublic authority - central government GB-PPON: PNBD-3289-CDGX Seacole Building, 2 Marsham Street, London, London, SW1P 4DF

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

  • Conflict of interest declarationtenderConflict of interest declarationNot published

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender