Official UK procurement notice
Debt Collection Services · UK public procurement notice
Authority: Anglian Water Services (Public body)
What is being bought
Published requirement descriptionRelating to the supply/provision of Debt Collection Services at 1st,2nd,3rd & 4th placement collect & 1st, 2nd & 3rd placement trace and collect services.
Background
Debt Recovery Approach
Upon entering our debt recovery process, customers receive a series of written communications, telephone calls, and SMS notifications. Following these steps, our decision engine determines the appropriate course of action - either initiating legal proceedings or engaging a debt collection specialist. This market engagement pertains to the latter approach.
Anglian Water currently partners with several debt collection agencies to support the recovery of outstanding balances from customers at domestic properties. Customers are mainly homeowners, landlords and tenants with a smaller proportion comprising commercial customers.
Accounts presently follow a tiered placement strategy across first, second and third placements. This applies to live and vacated collect accounts and accounts that require tracing before collection. Where our internal litigation efforts, including those that have already been taken to court, have been exhausted, this will also be referred to our external agencies. At present third-placement accounts are managed exclusively through a doorstep visit strategy.
While our current contracts are scheduled to conclude in July 2027, we acknowledge that initiating the market engagement process at this stage may appear premature. However, we anticipate that significant changes will be required to our existing debt management systems. To ensure a smooth transition and allow sufficient time for implementation for both our suppliers and Anglian Water, we have incorporated a six-month mobilisation period following the award of the new contracts. This preparatory phase is intended to support system enhancements, supplier onboarding, and alignment with revised operational requirements.
It is our intention to go to market early 2026 following conclusion of the Market Engagement exercise.
Please refer to both the Debt Collection Questionnaire and the Market Engagement Info Pack attached to the scanmarket event.
CPV: Collection agency services
How this framework works
From the published notice- Framework period
- 4 yrs · up to 8 yrs from 29 Jul 2027
The lotProcurement structure
single lot · no lot value publishedLot #1PlannedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Debt Collection Services” is a framework: the contest is a place on its panel, not a single contract.
Pipeline intelligence · planning stage: how this market runs before the tender is published
How Anglian Water Services buys Collection agency services (CPV 7994), and who usually turns up
Anglian Water Services’s own published record, next to the published market for the same work. This notice is a framework or DPS, so only frameworks and DPS are compared. Whole-market view: Collection agency services (CPV 7994) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means the winner is registered in the region where that contract was delivered.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered outside East of England.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 157 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Awards are recorded, but published direct routes and bid counts do not establish this buyer’s share.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0%
2–383%
4–60%
7+17%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
On a framework or DPS, prices are agreed when work is called off.
Past prices are a guide, not a bid price.
Not comparable on a framework or DPS. The notice sets up a supplier panel and a ceiling value; what the work actually costs is agreed later, on each call-off or mini-competition, and those publish as contract notices of their own. The award-vs-estimate record of this market therefore sits on the call-offs; this page shows it on the contracts, not on the panel that frames them.
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 7994Estimate not published
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 52 past lots.
A forecast, not a list of bidders.
1 bid2%
2–315%
4–617%
7+65%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 13 Nov 2025, 10:55 GMT
- Last source update
- 14 Nov 2025, 09:40 GMT
- Authority reference
PA 2025 0099- FTS notice number
2025/S 000-073800- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05e033Find a Tender
How it was run
Official notice- Appointment period ends
- —
Timeline
13 Nov 2025 → 29 Jul 2027 · 3 dates- Planning notice published342 days ago13 Nov 2025, 10:55 GMT
- Market engagement319 days ago5 Dec 2025, 23:59 GMT
Engagement process description - Debt Collection Services PA 2025 0099
The Market Engagement Pack includes two essential documents:
- Debt Collection Service Market Engagement Information Pack - Please ensure you read this document in full before responding to any of the questions that follow.
- Debt Collection Service Market Engagement Questionnaire.
The procurement documents associated with this process will be accessible via Anglian Water's online e-sourcing platform, Scanmarket. Suppliers who are interested can access this event through the Find a Tender service, and the public events page on Scanmarket, or directly from their personal dashboard if they have previously registered on Scanmarket. Access can also be via the below link
esourcing.scanmarket.com/Events/PublicEvents/… ↗
If you are unable to access Scanmarket, please use the quick call functionality on the Scanmarket website
- Today21 Oct 2026
- Contract startsin 281 days29 Jul 2027, 00:00 BST
Notice history
2 events · 2 releases on Find a Tender · since 13 Nov 2025- Preliminary market engagement notice published13 Nov 2025, 10:55 GMTUK2
- Preliminary market engagement notice published14 Nov 2025, 09:40 GMTUK2
Published amendments (1)
Engagement Notice Public Events link updated.
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender