Debt Collection Agencies

{
  "id": "003615-2024",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2024-02-02T20:12:51Z",
  "ocid": "ocds-h6vhtk-03d858",
  "buyer": {
    "id": "GB-COH-02366661",
    "name": "Thames Water Utilities Limited"
  },
  "awards": [
    {
      "id": "003615-2024-1",
      "title": "Placement 1 - Active and Final including trace and collect",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-03702599",
          "name": "1st Locate UK Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    },
    {
      "id": "003615-2024-2",
      "title": "Placement 2 - Active and Final",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05223252",
          "name": "Advantis Credit Limited"
        }
      ],
      "relatedLots": [
        "2"
      ]
    },
    {
      "id": "003615-2024-3",
      "title": "Placement 1 - Active and Final including trace and collect",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-SC223606",
          "name": "Arvato Financial Solutions Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    },
    {
      "id": "003615-2024-4",
      "title": "Placement 2 - Active and Final",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-SC295285",
          "name": "BPO Collections Ltd"
        }
      ],
      "relatedLots": [
        "2"
      ]
    },
    {
      "id": "003615-2024-5",
      "title": "Placement 1 - Active and Final including trace and collect",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01703704",
          "name": "Moorcroft Debt Recovery Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    },
    {
      "id": "003615-2024-6",
      "title": "Placement 3 - Litigation - Active and Final",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-08432710",
          "name": "Moriarty Law Limited"
        }
      ],
      "relatedLots": [
        "3"
      ]
    },
    {
      "id": "003615-2024-7",
      "title": "Placement 4 - Field Services - Visit and Call Handling",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-SC127277",
          "name": "Resolvecall Ltd"
        }
      ],
      "relatedLots": [
        "4"
      ]
    },
    {
      "id": "003615-2024-8",
      "title": "Placement 2 - Active and Final",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05321310",
          "name": "UK Search Limited"
        }
      ],
      "relatedLots": [
        "2"
      ]
    }
  ],
  "tender": {
    "id": "FA2017",
    "lots": [
      {
        "id": "1",
        "title": "Placement 1 - Active and Final including trace and collect",
        "status": "cancelled",
        "options": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "hasOptions": true,
        "description": "Lot 1 will see circa 218 thousand active customer accounts and circa 54 thousand closed customer accounts placed annually, spread across 8 segments. 6 of these segments relate to the active customers and are allocated to the segment based on Equifax scoring.\n2 of the segments relate to the closed customer accounts and are split by the accounts that have a forward address and require a collect solution and those that have no forward address and require a trace and collect solution. The successful supplier will be required to move the accounts with no customer contact from the collect strategy to the trace and collect strategy within their own system after the placement period has expired.\nCases in all segments will be placed to the successful supplier daily along with account updates, closures and any new debts that are now at the recoveries stage for customers previously placed.\nPerformance scorecards will determine the allocation % throughout the contract to award the higher performing suppliers with higher allocations."
      },
      {
        "id": "2",
        "title": "Placement 2 - Active and Final",
        "status": "cancelled",
        "options": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "hasOptions": true,
        "description": "Lot 2 will see circa 156 thousand active customer accounts and circa 47 thousand closed customer accounts placed annually, spread across 5 segments. These accounts have been returned as uncollected from Lot 1. 4 of these segments relate to the active customers and are allocated to the segment based on Equifax scoring.\nThe other segment relate to the closed customer accounts and require a trace and collect solution.\nCases in all segments will be placed to the successful supplier daily along with account updates, closures and any new debts that are now at the recoveries stage for customers previously placed.\nPerformance scorecards will determine the allocation % throughout the contract to award the higher performing suppliers with higher allocations."
      },
      {
        "id": "3",
        "title": "Placement 3 - Litigation - Active and Final",
        "status": "cancelled",
        "options": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "hasOptions": true,
        "description": "Lot 3 will see circa 73 thousand active customer accounts and circa 40 thousand closed customer accounts placed annually for assessment of litigation potential. Accounts that are unsuitable for a litigation process will be closed and returned at no cost to Thames Water, and those selected to move into strategy will be initially placed through a pre-litigation strategy before moving into a formal litigation process. We expect a 3 staged approach and the customers to be reassessed before moving onto each stage and those not suitable to move to be closed and returned at no cost to Thames Water:\nPre-Litigation = Contact attempts to resolve the debt with the customer before legal processes begin Litigation = Formal LBA/PAP and the issuing of the claim and judgement Enforcement = Enforcement end to end process.\nClosed customer accounts may require a trace solution in addition. All customer contact, plan management and payment processing to be handled by the supplier.\nCases will be placed to the successful supplier once per month with daily account updates, closures and any new debts that are now at the recoveries stage for customers previously placed.\nThis lot will be awarded on a commission basis, with alternative arrangements for defended cases which will be agreed and charged on a case by case basis."
      },
      {
        "id": "4",
        "title": "Placement 4 - Field Services - Visit and Call Handling",
        "status": "cancelled",
        "options": {
          "description": "This contract will be for 12 months and if successful, the contract will continue for an additional 24 months with a further two 12 months optional extension(s)."
        },
        "hasOptions": true,
        "description": "Lot 4 will receive active customer accounts only that are unsuitable for a litigation process and or that have been closed and returned throughout the litigation process with an unsuccessful outcome. Placements will be made monthly and accounts should be assessed for suitability for a field visit. The volume of accounts passing through into the field strategy should be a joint decision between the supplier and Thames Water each month.\nPerformance will be managed via KPIs assessing the positive outcomes of visits with a strong focus on governance and oversight to ensure the right customer outcomes. All customer contact, plan management and payment processing to be handled by the supplier.\nThe commercial structure is expected to encourage a culture of fair customer outcomes and value for Thames Water."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Whole of Thames Water region."
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryLocation": {
          "description": "Whole of Thames Water region."
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryLocation": {
          "description": "Whole of Thames Water region."
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      },
      {
        "id": "4",
        "relatedLot": "4",
        "deliveryLocation": {
          "description": "Whole of Thames Water region."
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      }
    ],
    "title": "Debt Collection Agencies",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "As part of our commitment to collecting unrecovered debt, we have redesigned our customer debt journey focusing on delivering \"right customer, right treatment path\" and ensuring our financially vulnerable customers are supported at all stages of the journey.\nWe intend to outsource our unrecovered water debt, provided mainly on a commission basis with some specific customer outcomes chargeable on a fee structure. Both collect and trace solutions are required within various parts of the portfolio.\nLitigation and field services will also be required at the later stages of the process, where any unrecovered debts will be assessed and selected depending on their suitability.\nWith the cost of living rising, we recognise the importance of collecting debt in a socially responsible manner and as result we are seeking partners who are committed in supporting our customers on this journey while helping Thames Water achieve our goals.\nWe are offering a 3-year contract with the ability to extend up to an additional 2. Field service will be offered at an initial 1-year contract. After year 1 there's a potential for this to be brought inline with the with other contracts mimicking their contract terms.",
    "reviewDetails": "Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.\nThe Utilities Contracts Regulations 2016 (SI 2016 No 274) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).",
    "classification": {
      "id": "79940000",
      "scheme": "CPV",
      "description": "Collection agency services"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-COH-02366661",
      "name": "Thames Water Utilities Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ11",
        "locality": "Reading",
        "postalCode": "RG1 8DB",
        "countryName": "United Kingdom",
        "streetAddress": "Head Office, Clearwater Court, Vastern Road"
      },
      "details": {
        "url": "https://www.thameswater.co.uk/",
        "classifications": [
          {
            "id": "WATER",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
        ]
      },
      "identifier": {
        "id": "02366661",
        "scheme": "GB-COH",
        "legalName": "Thames Water Utilities Limited"
      },
      "contactPoint": {
        "name": "Thames Water",
        "email": "procurement.support.centre@thameswater.co.uk"
      }
    },
    {
      "id": "GB-COH-03702599",
      "name": "1st Locate UK Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE",
        "locality": "Leeds",
        "postalCode": "LS15 9JN",
        "countryName": "United Kingdom",
        "streetAddress": "Apson House, Bullerthorpe Lane"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "03702599",
        "scheme": "GB-COH",
        "legalName": "1st Locate UK Limited"
      }
    },
    {
      "id": "GB-COH-05223252",
      "name": "Advantis Credit Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC3R 8LJ",
        "countryName": "United Kingdom",
        "streetAddress": "Floor 9 Peninsular House, 30-36 Monument Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "05223252",
        "scheme": "GB-COH",
        "legalName": "Advantis Credit Limited"
      }
    },
    {
      "id": "GB-COH-SC223606",
      "name": "Arvato Financial Solutions Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM",
        "locality": "Glasgow",
        "postalCode": "G2 1EG",
        "countryName": "United Kingdom",
        "streetAddress": "24 George Square"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "SC223606",
        "scheme": "GB-COH",
        "legalName": "Arvato Financial Solutions Limited"
      }
    },
    {
      "id": "GB-COH-SC295285",
      "name": "BPO Collections Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM",
        "locality": "Ayrshire, Scotland",
        "postalCode": "KA22 8DA",
        "countryName": "United Kingdom",
        "streetAddress": "Marina Quay, Dock Road, Ardrossan"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "SC295285",
        "scheme": "GB-COH",
        "legalName": "BPO Collections Ltd"
      }
    },
    {
      "id": "GB-COH-01703704",
      "name": "Moorcroft Debt Recovery Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKD",
        "locality": "Stockport",
        "postalCode": "SK1 4AA",
        "countryName": "United Kingdom",
        "streetAddress": "Moorcroft House, No.2 Spring Gardens"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01703704",
        "scheme": "GB-COH",
        "legalName": "Moorcroft Debt Recovery Limited"
      }
    },
    {
      "id": "GB-COH-08432710",
      "name": "Moriarty Law Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ",
        "locality": "Byfleet, Surrey",
        "postalCode": "KT14 7DU",
        "countryName": "United Kingdom",
        "streetAddress": "Cobb House, 2-4 Oyster Lane"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "08432710",
        "scheme": "GB-COH",
        "legalName": "Moriarty Law Limited"
      }
    },
    {
      "id": "GB-COH-SC127277",
      "name": "Resolvecall Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM",
        "locality": "Paisley, Scotland",
        "postalCode": "PA1 1EB",
        "countryName": "United Kingdom",
        "streetAddress": "1 Smithhills Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "SC127277",
        "scheme": "GB-COH",
        "legalName": "Resolvecall Ltd"
      }
    },
    {
      "id": "GB-COH-05321310",
      "name": "UK Search Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF",
        "locality": "Chesterfield, Derbyshire",
        "postalCode": "S43 4PZ",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 4 Gander Lane, Barlborough"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "05321310",
        "scheme": "GB-COH",
        "legalName": "UK Search Limited"
      }
    },
    {
      "id": "GB-FTS-97584",
      "name": "Thames Water Utilities Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Reading",
        "postalCode": "RG1 8DB",
        "countryName": "United Kingdom",
        "streetAddress": "Head Office, Clearwater Court, Vastern Road"
      },
      "details": {
        "url": "https://www.thameswater.co.uk/"
      },
      "identifier": {
        "legalName": "Thames Water Utilities Limited"
      },
      "contactPoint": {
        "email": "procurement.support.centre@thameswater.co.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "003615-2024-1",
      "title": "Placement 1 - Active and Final including trace and collect",
      "status": "active",
      "awardID": "003615-2024-1",
      "dateSigned": "2023-11-17T00:00:00Z"
    },
    {
      "id": "003615-2024-2",
      "title": "Placement 2 - Active and Final",
      "status": "active",
      "awardID": "003615-2024-2",
      "dateSigned": "2023-11-17T00:00:00Z"
    },
    {
      "id": "003615-2024-3",
      "title": "Placement 1 - Active and Final including trace and collect",
      "status": "active",
      "awardID": "003615-2024-3",
      "dateSigned": "2023-11-17T00:00:00Z"
    },
    {
      "id": "003615-2024-4",
      "title": "Placement 2 - Active and Final",
      "status": "active",
      "awardID": "003615-2024-4",
      "dateSigned": "2023-11-17T00:00:00Z"
    },
    {
      "id": "003615-2024-5",
      "title": "Placement 1 - Active and Final including trace and collect",
      "status": "active",
      "awardID": "003615-2024-5",
      "dateSigned": "2023-11-17T00:00:00Z"
    },
    {
      "id": "003615-2024-6",
      "title": "Placement 3 - Litigation - Active and Final",
      "status": "active",
      "awardID": "003615-2024-6",
      "dateSigned": "2023-11-17T00:00:00Z"
    },
    {
      "id": "003615-2024-7",
      "title": "Placement 4 - Field Services - Visit and Call Handling",
      "status": "active",
      "awardID": "003615-2024-7",
      "dateSigned": "2023-11-17T00:00:00Z"
    },
    {
      "id": "003615-2024-8",
      "title": "Placement 2 - Active and Final",
      "status": "active",
      "awardID": "003615-2024-8",
      "dateSigned": "2023-11-17T00:00:00Z"
    }
  ],
  "description": "** Please note, this is a Contract Award Notice **",
  "initiationType": "tender"
}

{
  "id": "017705-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-06-21T16:47:28+01:00",
  "ocid": "ocds-h6vhtk-03d858",
  "buyer": {
    "id": "GB-COH-02366661",
    "name": "THAMES WATER UTILITIES LIMITED"
  },
  "tender": {
    "id": "FA2017",
    "lots": [
      {
        "id": "1",
        "title": "Placement 1 - Active and Final including trace and collect",
        "status": "active",
        "options": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "renewal": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Lot 1 will see circa 218 thousand active customer accounts and circa 54 thousand closed customer accounts placed annually, spread across 8 segments. 6 of these segments relate to the active customers and are allocated to the segment based on Equifax scoring.\n2 of the segments relate to the closed customer accounts and are split by the accounts that have a forward address and require a collect solution and those that have no forward address and require a trace and collect solution. The successful supplier will be required to move the accounts with no customer contact from the collect strategy to the trace and collect strategy within their own system after the placement period has expired.\nCases in all segments will be placed to the successful supplier daily along with account updates, closures and any new debts that are now at the recoveries stage for customers previously placed.\nPerformance scorecards will determine the allocation % throughout the contract to award the higher performing suppliers with higher allocations.",
        "secondStage": {
          "maximumCandidates": 10,
          "minimumCandidates": 10
        },
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      },
      {
        "id": "2",
        "title": "Placement 2 - Active and Final",
        "status": "active",
        "options": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "renewal": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Lot 2 will see circa 156 thousand active customer accounts and circa 47 thousand closed customer accounts placed annually, spread across 5 segments. These accounts have been returned as uncollected from Lot 1. 4 of these segments relate to the active customers and are allocated to the segment based on Equifax scoring.\nThe other segment relate to the closed customer accounts and require a trace and collect solution.\nCases in all segments will be placed to the successful supplier daily along with account updates, closures and any new debts that are now at the recoveries stage for customers previously placed.\nPerformance scorecards will determine the allocation % throughout the contract to award the higher performing suppliers with higher allocations.",
        "secondStage": {
          "maximumCandidates": 10,
          "minimumCandidates": 10
        },
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      },
      {
        "id": "3",
        "title": "Placement 3 - Litigation - Active and Final",
        "status": "active",
        "options": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "renewal": {
          "description": "This contract will be for 36 months with a further two 12 months optional extension(s)."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Lot 3 will see circa 73 thousand active customer accounts and circa 40 thousand closed customer accounts placed annually for assessment of litigation potential. Accounts that are unsuitable for a litigation process will be closed and returned at no cost to Thames Water, and those selected to move into strategy will be initially placed through a pre-litigation strategy before moving into a formal litigation process. We expect a 3 staged approach and the customers to be reassessed before moving onto each stage and those not suitable to move to be closed and returned at no cost to Thames Water:\nPre-Litigation = Contact attempts to resolve the debt with the customer before legal processes begin Litigation = Formal LBA/PAP and the issuing of the claim and judgement Enforcement = Enforcement end to end process.\nClosed customer accounts may require a trace solution in addition. All customer contact, plan management and payment processing to be handled by the supplier.\nCases will be placed to the successful supplier once per month with daily account updates, closures and any new debts that are now at the recoveries stage for customers previously placed.\nThis lot will be awarded on a commission basis, with alternative arrangements for defended cases which will be agreed and charged on a case by case basis.",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 5
        },
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      },
      {
        "id": "4",
        "title": "Placement 4 - Field Services - Visit and Call Handling",
        "status": "active",
        "options": {
          "description": "This contract will be for 12 months and if successful, the contract will continue for an additional 24 months with a further two 12 months optional extension(s)."
        },
        "renewal": {
          "description": "This contract will be for 12 months and if successful, the contract will continue for an additional 24 months with a further two 12 months optional extension(s)."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Lot 4 will receive active customer accounts only that are unsuitable for a litigation process and or that have been closed and returned throughout the litigation process with an unsuccessful outcome. Placements will be made monthly and accounts should be assessed for suitability for a field visit. The volume of accounts passing through into the field strategy should be a joint decision between the supplier and Thames Water each month.\nPerformance will be managed via KPIs assessing the positive outcomes of visits with a strong focus on governance and oversight to ensure the right customer outcomes. All customer contact, plan management and payment processing to be handled by the supplier.\nThe commercial structure is expected to encourage a culture of fair customer outcomes and value for Thames Water.",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 5
        },
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Whole of Thames Water region."
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryLocation": {
          "description": "Whole of Thames Water region."
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryLocation": {
          "description": "Whole of Thames Water region."
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      },
      {
        "id": "4",
        "relatedLot": "4",
        "deliveryLocation": {
          "description": "Whole of Thames Water region."
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      }
    ],
    "title": "Debt Collection Agencies",
    "value": {
      "amount": 17500000,
      "currency": "GBP"
    },
    "status": "active",
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "awardCriteriaDetails": "Thames Water reserves the right to award a single or multiple lots to the most suitable provider(s).",
      "maximumLotsBidPerSupplier": null,
      "maximumLotsAwardedPerSupplier": 4
    },
    "recurrence": {
      "description": "Between 2 and 5 years"
    },
    "techniques": {
      "frameworkAgreement": {
        "maximumParticipants": null
      },
      "hasFrameworkAgreement": true
    },
    "description": "As part of our commitment to collecting unrecovered debt, we have redesigned our customer debt journey focusing on delivering \"right customer, right treatment path\" and ensuring our financially vulnerable customers are supported at all stages of the journey.\nWe intend to outsource our unrecovered water debt, provided mainly on a commission basis with some specific customer outcomes chargeable on a fee structure. Both collect and trace solutions are required within various parts of the portfolio.\nLitigation and field services will also be required at the later stages of the process, where any unrecovered debts will be assessed and selected depending on their suitability.\nWith the cost of living rising, we recognise the importance of collecting debt in a socially responsible manner and as result we are seeking partners who are committed in supporting our customers on this journey while helping Thames Water achieve our goals.\nWe are offering a 3-year contract with the ability to extend up to an additional 2. Field service will be offered at an initial 1-year contract. After year 1 there's a potential for this to be brought inline with the with other contracts mimicking their contract terms.",
    "secondStage": {
      "successiveReduction": true
    },
    "tenderPeriod": {
      "endDate": "2023-07-06T12:00:00+01:00"
    },
    "contractTerms": {
      "financialTerms": "As detailed in the ITN.",
      "performanceTerms": "As detailed in the ITN.",
      "tendererLegalForm": "Consortia may be required to form a legal entity prior to any award.",
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": true,
    "reviewDetails": "Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.\nThe Utilities Contracts Regulations 2016 (SI 2016 No 274) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).",
    "classification": {
      "id": "79940000",
      "scheme": "CPV",
      "description": "Collection agency services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 270
      },
      "depositsGuarantees": "Bonds and/or parent company guarantees of performance and financial standing may be required."
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "otherRequirements": {
      "reductionCriteria": "As detailed in the PQQ."
    },
    "participationFees": [
      {
        "id": "1",
        "type": [
          "document"
        ]
      }
    ],
    "procurementMethod": "selective",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "As detailed in the PQQ."
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.thameswater.co.uk/about-us/our-suppliers/procurement",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-COH-02366661",
      "name": "THAMES WATER UTILITIES LIMITED",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKJ11",
        "locality": "Reading",
        "postalCode": "RG1 8DB",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.thameswater.co.uk/",
        "classifications": [
          {
            "id": "WATER",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
        ]
      },
      "identifier": {
        "id": "02366661",
        "scheme": "GB-COH",
        "legalName": "THAMES WATER UTILITIES LIMITED"
      },
      "contactPoint": {
        "url": "https://www.thameswater.co.uk/about-us/our-suppliers/procurement",
        "name": "Thames Water Utilities Limited",
        "email": "procurement.support.centre@thameswater.co.uk"
      }
    },
    {
      "id": "GB-FTS-21103",
      "name": "Thames Water Utilities Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Reading",
        "postalCode": "RG1 8DB",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Thames Water Utilities Limited"
      },
      "contactPoint": {
        "email": "procurement.support.centre@thameswater.co.uk"
      }
    }
  ],
  "language": "en",
  "description": "All suppliers who wish to respond to this notice must request a pre-qualification questionnaire (PQQ) by using the link in Section I.3 of this notice, i.e. https://www.thameswater.co.uk/procurement\nAll bidders will receive an email from procurement.support.centre@thameswater.co.uk containing their log on details into our Smartsource Portal in order to access the PQQ documents.\nNote that your client may be Thames Water Utilities Ltd or another company within the Kemble Water group structure.",
  "initiationType": "tender"
}