Official UK procurement notice
Customer Support Fund - Off Gas Warmth
Authority: NORTHERN GAS NETWORKS LIMITED (Public body)
What is being bought
Published requirement descriptionThe Customer Support Fund aims to support customers who are faced with financial hardship. It is recognised that many customers are facing considerable challenges in terms
of hardship however, still fail to meet minimum standards required, for the funding of a new gas connection and heating measures via national / Government support mechanisms.
The support provided via this fund, helps fuel poor customers who fall short of requirements due to nuances of the support mechanisms mentioned above.
NGN are looking to extend this contract to provide additional funding to support customers from 1st July 2025 until 31st March 2026.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 25 Apr 2025, 12:37 BST
- Last source update
- 14 May 2025, 15:43 BST
- FTS notice number
2025/S 000-021402- Latest notice
- Contract award notice (UK6)
- Delivery area
- Official registry OCID
ocds-h6vhtk-050796Find a Tender
- Why no open competition
- Additional Repeat Extension Partial Replacement
- Published justification
Our fuel poor partner CE, are the only supplier who will have the established customer relationship and access to relevant information through their fuel poor assessment work and
therefore the ability to determine appropriate applicants for the Customer Support Fund, as outlined in this contract. It would not be possible to have the same set up with any other
supplier as a result of this. This further extension is to provide additional funding to support customers from 1st July 2025 until 31st March 2026. The funding which has already been
provided via this mechanism has been utilised and additional funding has become available.
Without this additional funding, CE will no longer be able to support customers in this regard.
Notice history
3 events · 2 releases on Find a Tender · since 25 Apr 2025- Transparency notice published25 Apr 2025, 12:37 BSTUK5
- Contract award notice published14 May 2025, 15:43 BSTUK6
- Contract signature expected14 May 2025, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Communitas Energy CICSMEVCSE1 Jul 2025 – 31 Mar 2026 | £262,500 | 25 Apr 2025 | Awarded |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- COMMUNITAS ENERGY CICAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender