Official UK procurement notice
Customer Solution Transformation - SSE Airtricity
Authority: Essex County Council (Local council)
What is being bought
Published requirement descriptionSSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement documents visit;
CPV: Computer support and consultancy services · Computer-related services · Data management services · IT services: consulting, software development, Internet and support · Information systems and servers · Information technology services · Networking, Internet and intranet software package · Project management consultancy services · Software integration consultancy services · System and support services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£50,000,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
See requirements at
- Economic & financial standing
See requirements at
Minimum: See requirements at https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341 - Technical & professional ability
See requirements at
Minimum: See requirements at https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
- Shortlisting
- See requirements at https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 5 Aug 2022, 18:33 BST
- Last source update
- 5 Aug 2022, 18:33 BST
- Authority reference
2159- FTS notice number
2022/S 000-021636- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03598aFind a Tender
- Performance terms
See requirements at
How it was run
Official notice- Submission deadline
- 12 Sept 2022, 15:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
SSE Services, [email protected], N/A, United Kingdom. NUTS code: UKN. Sarah Goodman, [email protected], sse.com ↗
Timeline
5 Aug 2022 → 12 Sept 2022 · 2 dates- Notice published5 Aug 2022, 18:33 BST
- Submission deadline12 Sept 2022, 15:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- SSEReview body
Process and specification contact points (1)
- [email protected]Process contact point
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.