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AwardedFind a Tender · award

Customer Services CRM System

Buyer: Melton Borough Council →

BuyerMelton Borough Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published19 Dec 2025

What is being bought

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

Delivery location

UKF22

Categories

Software package and information systems 48000000IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Software package and information systemsNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 482,5761 median · 6.1 average (784 of 2,576 with a bid count)1.5 average (850 of 2,576 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKF2223 median · 3 average (1 of 2 with a bid count)1 average (1 of 2 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleUse of a compliant framework G Cloud 14 CCS
Rationale classificationsThe procurement falls outside the scope of application of the directive
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Customer Services CRM System

Statusactive
SupplierIEG4 Limited

Contracts

Customer Services CRM System

Statusactive
Value£257,665

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-05fa8c
Latest release ID084985-2025
Latest release timestampFri Dec 19 2025 14:48:47 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
19 Dec 2025award, contract084985-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "084985-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-12-19T14:48:47Z",
  "ocid": "ocds-h6vhtk-05fa8c",
  "buyer": {
    "id": "GB-FTS-140051",
    "name": "Melton Borough Council"
  },
  "awards": [
    {
      "id": "084985-2025-1-1",
      "title": "Customer Services CRM System",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05733146",
          "name": "IEG4 Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "MBC-1098",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF22"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Customer Services CRM System",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Use of a compliant framework G Cloud 14 CCS",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-140051",
      "name": "Melton Borough Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF22",
        "locality": "Melton Mowbray",
        "postalCode": "LE131GH",
        "countryName": "United Kingdom",
        "streetAddress": "Parkside"
      },
      "details": {
        "url": "http://www.melton.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Melton Borough Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Charlotte Highcock",
        "email": "chighcock@melton.gov.uk"
      }
    },
    {
      "id": "GB-COH-05733146",
      "name": "IEG4 Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF22",
        "locality": "Manchester",
        "postalCode": "M15 4PY",
        "countryName": "United Kingdom",
        "streetAddress": "Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill,"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "05733146",
        "scheme": "GB-COH",
        "legalName": "IEG4 Limited"
      }
    },
    {
      "id": "GB-FTS-119865",
      "name": "Welland Procurement",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Melton Mowbray",
        "postalCode": "LE13 1GH",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Welland Procurement"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "084985-2025-1-1",
      "title": "Customer Services CRM System",
      "value": {
        "amount": 257665,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "084985-2025-1-1",
      "dateSigned": "2025-07-22T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
19 Dec 2025 · 084985-2025 · award, contract
{
  "id": "084985-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-12-19T14:48:47Z",
  "ocid": "ocds-h6vhtk-05fa8c",
  "buyer": {
    "id": "GB-FTS-140051",
    "name": "Melton Borough Council"
  },
  "awards": [
    {
      "id": "084985-2025-1-1",
      "title": "Customer Services CRM System",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05733146",
          "name": "IEG4 Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "MBC-1098",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF22"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Customer Services CRM System",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Use of a compliant framework G Cloud 14 CCS",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-140051",
      "name": "Melton Borough Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF22",
        "locality": "Melton Mowbray",
        "postalCode": "LE131GH",
        "countryName": "United Kingdom",
        "streetAddress": "Parkside"
      },
      "details": {
        "url": "http://www.melton.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Melton Borough Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Charlotte Highcock",
        "email": "chighcock@melton.gov.uk"
      }
    },
    {
      "id": "GB-COH-05733146",
      "name": "IEG4 Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF22",
        "locality": "Manchester",
        "postalCode": "M15 4PY",
        "countryName": "United Kingdom",
        "streetAddress": "Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill,"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "05733146",
        "scheme": "GB-COH",
        "legalName": "IEG4 Limited"
      }
    },
    {
      "id": "GB-FTS-119865",
      "name": "Welland Procurement",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Melton Mowbray",
        "postalCode": "LE13 1GH",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Welland Procurement"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "084985-2025-1-1",
      "title": "Customer Services CRM System",
      "value": {
        "amount": 257665,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "084985-2025-1-1",
      "dateSigned": "2025-07-22T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}