Find a Tender
complete
Official procurement procedure
Customer Research and Engagement
No classification published
Location not published
Published value
£1,000,000
Submission deadline 12 Dec 2025, 09:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NORTHUMBRIAN WATER LIMITED: "Customer Research and Engagement". Published status: complete. Published value: £1,000,000. 1 published lot. Recorded submission deadline: 12 Dec 2025, 09:00 GMT. See the official notice for participation instructions.
| Contracting Authority | NORTHUMBRIAN WATER LIMITED | Scope & Categories | Not published | Submission Window | Closed 12 Dec 2025, 09:00 GMT |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | £1,000,000 |
Bidder Intelligence · Authority Profile: NORTHUMBRIAN WATER LIMITED
Market Analytics
Derived from OCDS awards & bid statistics
Published history for NORTHUMBRIAN WATER LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
4.4Bids / Report
Supplier ConcentrationHigh Concentration
ENERGY ASSETS LIMITEDTop vendor: 57.7% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 25 active published awards; 9 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| ENERGY ASSETS LIMITED | 1 win | £1,800,000 |
| QSTORY LIMITED | 1 win | £1,318,565 |
Procedure terms
Contracting AuthorityNORTHUMBRIAN WATER LIMITED | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSFramework | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published17 Mar 2026, 17:02 GMT | Last source update17 Mar 2026, 17:02 GMT | Recurring procurementNot published |
ClassificationNot published | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-05e2a8 | ||
What is being bought
NWL are looking for a supplier who can provide customer research and engagement and
supporting consultancy services. In main this is to support Price Review 2029 (PR29).
The plan will cover the services we will provide from 2030. The contract term will be four
years, starting on the 1 April 2026.
What changed
From the official release history
- tender value changed
17 Mar 2026, 17:02 GMT - Status changed to complete
17 Mar 2026, 17:02 GMT - Official notice release published
17 Mar 2026, 17:02 GMT - Published value updated to £1,000,000
17 Nov 2025, 15:29 GMT - Status changed to active
17 Nov 2025, 15:29 GMT - Official notice release published
17 Nov 2025, 15:29 GMT - Buyer information updated
17 Nov 2025, 15:29 GMT
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
17 Mar 2026, 17:02 GMT - Submission deadline
12 Dec 2025, 09:00 GMT - Award pending
3 Mar 2026, 00:00 GMT · £1,000,000
Commercial outcome and competition
Awards ACCENT MARKETING AND RESEARCH LIMITED, BMG RESEARCH LTD, EXPLAIN MARKET RESEARCH LIMITED, I C S CONSULTING LIMITED, IMPACT RESEARCH LTD, Qa Research £1,000,000 · 3 Mar 2026, 00:00 GMT · pending |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
NORTHUMBRIAN WATER LIMITED
Contracting authority GB-COH-02366703Award and contract changes
Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published