Official UK procurement notice
Customer Research and Engagement Framework
Authority: NORTHUMBRIAN WATER GROUP LIMITED
What is being bought
Published requirement descriptionThe provision of water and wastewater services in England and Wales is a regulated business, and a number of organisations including the economic industry regulator, Ofwat, oversee our activities. Every five years we present a business plan to Ofwat detailing the prices we wish to charge our customers for the services that our customers want us to provide.
Customers are at the heart of everything we do and every decision we make. Our plans are co-created with our customers, and other stakeholders, through a robust programme of customer engagement, research and participation. We strive to ensure that our customer research and engagement is leading both within the water industry and compared to other sectors.
We are currently working towards the price review that will take place in 2024 (PR24) and require framework partners to provide customer research and engagement, and supporting consultancy services.
We will undertake both qualitative and quantitative research to understand our customers' priorities and the value they place on our services. This includes making decisions on the level of services customers can expect to receive and the investment we will make. Alongside this, we will require other professional services to consult on the use of the information we obtain from research to build suitable models from which we can devise cost effective plans.
CPV: Market and economic research; polling and statistics · Market research services
How this framework works
From the published notice- Places
- up to 9 suppliers
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
All conditions will form part of the Pre qualification documentation
- Shortlisting
- All conditions will form part of the Pre qualification documentation
- “Customer Research and Engagement Framework” is a framework: the contest is a place on its panel, up to 9 suppliers, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 5 May 2021, 12:47 BST
- Last source update
- 5 May 2021, 12:47 BST
- Authority reference
NW2378- FTS notice number
2021/S 000-009690- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02ad4bFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water e-Sourcing Spend Management portal called 'Ariba. Expressions of interest must be sent to the e-mail address [email protected] before the deadline date of the 21st May 2021 at 12 noon. Once expression of interest has been received that contains the details below, applicants will be given access to the Ariba portal within 48 hours from request. This portal will contain all the tender documents associated with this procurement that are available at the time. An email link will also be provided to the email address you provide to access the portal. The deadline for return of the completed PQQ is the 21st May 2021 at 12noon. When sending expression of interest, applicants must provide the following information: 1) Full company name 2) Main contact details of the person who will be given access to the Ariba portal - Name, job title, E mail address and telephone
How it was run
Official notice- Appointment period ends
- 21 May 2021, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
5 May 2021 → 21 May 2021 · 2 dates- Notice published5 May 2021, 12:47 BST
- Admission / appointment period endsperiod end, not a bid countdown21 May 2021, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- TBCReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria