Customer Relationship Management (CRM) System

{
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  ],
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      {
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  },
  "date": "2025-06-03T15:24:09+01:00",
  "ocid": "ocds-h6vhtk-052bbb",
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  },
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    {
      "id": "029581-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-149392",
          "name": "Granicus-Firmstep Limited"
        }
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        "hasOptions": false,
        "description": "Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.",
        "awardCriteria": {
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          {
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          }
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    ],
    "title": "Customer Relationship Management (CRM) System",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
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    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
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    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Framework call-off",
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      {
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        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-132730",
      "name": "London Borough of Hammersmith and Fulham",
      "roles": [
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        "locality": "London",
        "postalCode": "W6 9JU",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, king street"
      },
      "details": {
        "url": "http://www.capitalesourcing.com",
        "buyerProfile": "https://www.lbhf.gov.uk/",
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          {
            "id": "REGIONAL_AUTHORITY",
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          },
          {
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            "scheme": "COFOG",
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          }
        ]
      },
      "identifier": {
        "legalName": "London Borough of Hammersmith and Fulham"
      },
      "contactPoint": {
        "email": "procurement@lbhf.gov.uk"
      }
    },
    {
      "id": "GB-FTS-149392",
      "name": "Granicus-Firmstep Limited",
      "roles": [
        "supplier"
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      "address": {
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        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
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      "identifier": {
        "legalName": "Granicus-Firmstep Limited"
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    },
    {
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      "name": "Royal Courts of Justice",
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        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
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    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "029581-2025-1",
      "value": {
        "amount": 250010,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "029581-2025-1",
      "dateSigned": "2024-10-26T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}