Official UK procurement notice
Customer Relationship Management (CRM) and a Marketing Automation platform
Authority: Prifysgol Bangor / Bangor University (Education)
What is being bought
Published requirement descriptionThe University requires an enterprise-grade solution that integrates the functionality of Customer Relationship Management (CRM) and a Marketing Automation platform. This solution will transform student recruitment operations by moving from scattered data silos to a centralised, intelligence-led engagement strategy.
- The authority expects to re-tender this requirement around 1 Mar 2033, 23:59 GMT.
- How the procedure runs: It is envisaged that the CFP will be conducted in the following stages. Please note, stages are subject to change. More information about the stages will be available in the Invitation to Tender instructions. 1. Procedure The Authority has designed a single stage process incorporating both selection and award criteria, followed by a negotiation stage with the preferred bidder. 2. Structure of the Procedure The procedure will consist of the following steps: Stage 1 — Combined Selection and Award Submission Suppliers will submit, at the same time: • Responses to exclusion grounds • Responses to selection criteria (PSQ) • Responses to award criteria (ITT) The Authority will assess exclusion grounds and selection criteria first. Only suppliers who meet the selection requirements will have their tender responses evaluated. The Authority will not evaluate tender responses from suppliers who fail the selection stage. Stage 2 — Identification of the Preferred Bidder Following evaluation of tender criteria, the Authority will identify the most advantageous tender in accordance with the published evaluation methodology. This supplier will be designated the Preferred Bidder. Stage 3 — Negotiation with the Preferred Bidder The Authority intends to enter into a limited negotiation with the Preferred Bidder. The purpose of this negotiation is to: • Clarify aspects of the tender • Refine the solution where beneficial • Confirm deliverability and value for money • Resolve any outstanding commercial or technical points 3. Final Tender and Contract Award Following completion of negotiations, the Preferred Bidder will submit a Final Tender reflecting any agreed clarifications or refinements. The Authority will assess the Final Tender for compliance and value for money before making an award decision.
- No preliminary market engagement: No engagement undertaken, therefore PME Notice wasn't required
CPV: Customer Relation Management software development services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£3,618,000
- Economic & financial standing
Please refer to details on eTenderWales eProcurement portal
The Tenderer must have a Credit Safe Score of ≥30
The Successful Tenderer must have:
Employer’s (Compulsory) Liability Insurance = £5m
Public Liability Insurance = £2m
Professional Indemnity Insurance = £2m
Cyber Insurance = £1m
- Technical & professional ability
Please refer to details on eTenderWales eProcurement portal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Functional Requirements: 48%
- Presentation: 12%
- Commercial: 40%
Published award criteria (3)
- Functional Requirements: The functional requirements will include: Data Architecture & Governance Marketing Automation & Intelligence Channels & Interaction Reporting & Analytics Integration Scope Data Migration Scope Non-Functional Requirements
- Commercial
- Presentation
- Economic & financial standing
Please refer to details on eTenderWales eProcurement portal
The Tenderer must have a Credit Safe Score of ≥30
The Successful Tenderer must have:
Employer’s (Compulsory) Liability Insurance = £5m
Public Liability Insurance = £2m
Professional Indemnity Insurance = £2m
Cyber Insurance = £1m
- Technical & professional ability
Please refer to details on eTenderWales eProcurement portal
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · next expected 1 Mar 2033
- First published
- 12 Mar 2026, 14:48 GMT
- Last source update
- 12 Mar 2026, 14:48 GMT
- Award evaluation window
- Submission end – 18 May 2026
- Authority reference
BU0772025- FTS notice number
2026/S 000-022403- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06688bFind a Tender
- How it runs
It is envisaged that the CFP will be conducted in the following stages. Please note, stages are subject to change. More information about the stages will be available in the Invitation to Tender instructions.
- Procedure
The Authority has designed a single stage process incorporating both selection and award criteria, followed by a negotiation stage with the preferred bidder.
- Structure of the Procedure
The procedure will consist of the following steps:
Stage 1 — Combined Selection and Award Submission
Suppliers will submit, at the same time:
- Responses to exclusion grounds
- Responses to selection criteria (PSQ)
- Responses to award criteria (ITT)
The Authority will assess exclusion grounds and selection criteria first. Only suppliers who meet the selection requirements will have their tender responses evaluated. The Authority will not evaluate tender responses from suppliers who fail the selection stage.
Stage 2 — Identification of the Preferred Bidder
Following evaluation of tender criteria, the Authority will identify the most advantageous tender in accordance with the published evaluation methodology. This supplier will be designated the Preferred Bidder.
Stage 3 — Negotiation with the Preferred Bidder
The Authority intends to enter into a limited negotiation with the Preferred Bidder. The purpose of this negotiation is to:
- Clarify aspects of the tender
- Refine the solution where beneficial
- Confirm deliverability and value for money
- Resolve any outstanding commercial or technical points
- Final Tender and Contract Award
Following completion of negotiations, the Preferred Bidder will submit a Final Tender reflecting any agreed clarifications or refinements. The Authority will assess the Final Tender for compliance and value for money before making an award decision.
- Risks
KPI's are stated in the Tender pack.
How it was run
Official notice- Submission deadline
- 17 Apr 2026, 12:00 BST
- Clarification deadline
- 27 Mar 2026, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en, cy
etenderwales.ukp.app.jaggaer.com/home.html ↗.
ITT code: itt_123694 - Customer Relationship Management (CRM) system
Timeline
12 Mar 2026 → 1 Jul 2026 · 5 dates- Tender notice published229 days ago12 Mar 2026, 14:48 GMT
- Clarification questions by214 days ago27 Mar 2026, 12:00 GMT
- Submission deadline193 days ago17 Apr 2026, 12:00 BST
- Award decision expected by162 days ago18 May 2026, 23:59 BST
- Contract starts119 days ago1 Jul 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Tender notice published12 Mar 2026, 14:48 GMTUK4
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications All tender documents are available on the etenderwales eProcurement portal.
- Technical specifications Technical requirements are available on the etenderwales portal.
Notices published for this procedure
- Tender notice Tender notice on Find a Tender