Official UK procurement notice
Customer Insights Tracker · UK public procurement notice
Authority: Rail Delivery Group (Public body)
What is being bought
Published requirement descriptionThe Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption.
The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG’s strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.
- How the procedure runs: The procurement will follow a three-stage process: Selection Stage – Suppliers will be shortlisted based on their expressions of interest/CoP and compliance with selection criteria. Written Response and Evaluation – Shortlisted suppliers will be invited to submit written responses to a detailed set of requirements. These responses will be evaluated against published award criteria. Presentation Stage – Selected suppliers will present their proposals to clarify and expand on their written submissions. BAFO (Best and Final Offer) – Following presentations, suppliers may be invited to submit a Best and Final Offer, which will be evaluated to determine the preferred bidder.
CPV: Market research services · Research services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£500,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 65%
- Commercial: 35%
Published award criteria (2)
- Technical
- Commercial
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 18 Jul 2025, 09:25 BST
- Last source update
- 9 Jan 2026, 14:33 GMT
- Award evaluation window
- Submission end – 12 Dec 2025
- FTS notice number
2025/S 000-041165- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-0561d1Find a Tender
- How it runs
The procurement will follow a three-stage process:
Selection Stage – Suppliers will be shortlisted based on their expressions of interest/CoP and compliance with selection criteria.
Written Response and Evaluation – Shortlisted suppliers will be invited to submit written responses to a detailed set of requirements. These responses will be evaluated against published award criteria.
Presentation Stage – Selected suppliers will present their proposals to clarify and expand on their written submissions.
BAFO (Best and Final Offer) – Following presentations, suppliers may be invited to submit a Best and Final Offer, which will be evaluated to determine the preferred bidder.
How it was run
Official notice- Requests to participate (first stage)
- 11 Aug 2025, 23:59 BST
- Submission deadline
- 11 Aug 2025, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
raildeliverygroup.tlb.app.jaggaer.com ↗
Then search for 'Customer Insights Tracker CoP
Timeline
18 Jul 2025 → 1 Apr 2026 · 7 dates- Tender notice published18 Jul 2025, 09:25 BST
- Submission deadline11 Aug 2025, 23:59 BST
- Award decision expected by313 days ago12 Dec 2025, 23:59 GMT
- Assessment summaries sent286 days ago9 Jan 2026
- Latest notice published286 days ago9 Jan 2026, 14:33 GMT
- Standstill ends274 days ago20 Jan 2026, 23:59 GMT
- Contract starts204 days ago1 Apr 2026, 00:00 BST
Notice history
5 events · 2 releases on Find a Tender · since 18 Jul 2025- Tender notice published18 Jul 2025, 09:25 BSTUK4
- Contract award notice published9 Jan 2026, 14:33 GMTUK6
- Status changed to complete9 Jan 2026, 14:33 GMT
- Procurement method changed9 Jan 2026, 14:33 GMT
- Contract signature expected21 Jan 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| BDRCSME1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2031Extensions: The ability to extend for a further three years, either as whole or as increments. · Options: Minor modifications as required. | £1,116,384 inc. VAT | 5 Jan 2026standstill to 20 Jan 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders | 2 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- BDRCAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: All procurement documents will be made available electronically and free of charge via the eSourcing Portal, Jaggaer.. Bidders will be required to register on the platform to access the full suite of tender documentation, including the Statement of Requirements, evaluation criteria, terms and conditions, and response templates. Clarifications and updates during the tender process will also be issued through the same portal to ensure transparency and equal access to information. Suppliers will be required to submit their responses electronically via the same portal by the stated deadline. No hard copy or email submissions will be accepted. Access to documents will remain open until the submission deadline.
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender