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Official procurement procedure

Customer Insights Tracker

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Rail Delivery Group: "Customer Insights Tracker". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityRail Delivery GroupScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Rail Delivery Group
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Rail Delivery Group. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.5Bids / Report
0% of reports have one bid
Supplier ConcentrationHigh Concentration
Santander UK PLCTop vendor: 87.9% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 21 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Santander UK PLC2 wins£87,154,320
Adclaro1 win£7,347,993
Nimbus Disability1 win£1,746,715
Tracsis PLC1 win£1,599,154
Eckoh Ltd1 win£750,708
Procedure terms
Contracting AuthorityRail Delivery Group
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published9 Jan 2026, 14:33 GMT
Last source update9 Jan 2026, 14:33 GMT
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-0561d1
What is being bought
The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption. The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG’s strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.
What changed
From the official release history
  1. tender value changed
    9 Jan 2026, 14:33 GMT
  2. Status changed to complete
    9 Jan 2026, 14:33 GMT
  3. Official notice release published
    9 Jan 2026, 14:33 GMT
  4. tender value changed
    18 Jul 2025, 09:25 BST
  5. Status changed to active
    18 Jul 2025, 09:25 BST
  6. Official notice release published
    18 Jul 2025, 09:25 BST
  7. Buyer information updated
    18 Jul 2025, 09:25 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    9 Jan 2026, 14:33 GMT
  2. Award pending
    5 Jan 2026, 00:00 GMT · £1,116,384
Commercial outcome and competition
Awards
BDRC
£1,116,384 · 5 Jan 2026, 00:00 GMT · pending
ContractsNo contract published
Bid statistics
bids: 3 (lot 1)
finalStageBids: 3 (lot 1)
smeFinalStageBids: 2 (lot 1)
vcseFinalStageBids: 0 (lot 1)
Buyer and organisations in this procedure

Rail Delivery Group

Contracting authority GB-COH-08176197
View buyer profile
Award and contract changes
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published