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planning
Official procurement procedure

Customer Experience Platform

Software package and information systems
Yorkshire & Humber (UKE31)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Rotherham Borough Council: "Customer Experience Platform". Published status: planning. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityRotherham Borough CouncilScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Rotherham Borough Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Rotherham Borough Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 85 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityRotherham Borough Council
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published18 Jun 2025, 16:17 BST
Last source update18 Jun 2025, 16:17 BST
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
Yorkshire & Humber (UKE31)
OCIDocds-h6vhtk-054f5a
What is being bought
Rotherham Metropolitan Borough Council ("the Council") is seeking to engage with solution providers who can support their strategic vision of delivering a customer experience that is engaging, accessible, and efficient for all residents. This notice forms part of a market research exercise aimed at assessing current market capabilities and understanding whether potential suppliers are able to meet the Council's requirements as outlined in a Request for Information (RFI) document. Organisations that believe they can meet these requirements and are willing to share relevant insights or information that may assist the Council in shaping its approach are invited to complete the RFI via the YORtender portal at www.yortender.co.uk.
What changed
From the official release history
  1. Status changed to planning
    18 Jun 2025, 16:17 BST
  2. Official notice release published
    18 Jun 2025, 16:17 BST
  3. Buyer information updated
    18 Jun 2025, 16:17 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    18 Jun 2025, 16:17 BST
  2. Procedure published
    18 Jun 2025, 16:17 BST
  3. engagement
    8 Jul 2025, 23:59 BST · scheduled
    Engagement in this exercise is via YORtender: https://yortender.eu-supply.com/ctm/supplier/publictenders?B=YORTENDER There is a timetable included within the RFI document. All correspondence in relation to this exercise will be carried out via the YORtender portal. Submissions to be returned via the YORtender portal by 08/07/2025.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Rotherham Borough Council

Contracting authority GB-PPON-PGYC-3376-BGQP
View buyer profile
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published