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AwardedFind a Tender · award

Customer Engagement Platform Creation

Buyer: VIVID Housing Ltd →

BuyerVIVID Housing Ltd
StatusAwarded
DeadlineNot published
ValueValue not published
Published27 May 2026

What is being bought

Creation of customer engagement platform (contract award is a call-off from G-Cloud 14 framework)

Delivery location

UKJ

Categories

Customer Relation Management software development services 72212445

Lot details

Lot 1

Creation of customer engagement platform and annual license fees for 3 years. Contract has been awarded via CCS G-Cloud 14 framework.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Customer Relation Management software development services (72212445); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 723,6011 median · 7.9 average (1,129 of 3,601 with a bid count)1.7 average (1,287 of 3,601 with named award suppliers)Not published
Same buyer41 median · 1 average (4 of 4 with a bid count)1 average (4 of 4 with named award suppliers)Not published
Delivery region: UKJ2711 median · 8.1 average (108 of 271 with a bid count)1.5 average (117 of 271 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThis contract has been awarded via the CCS G-Cloud 14 framework, Lot 2 - Cloud Software
Rationale classificationsThe procurement falls outside the scope of application of the directive
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

049868-2026-1

Statusactive
Value£142,451

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06a6b7
Latest release ID049868-2026
Latest release timestampWed May 27 2026 15:02:21 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
27 May 2026award, contract049868-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "049868-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-05-27T16:02:21+01:00",
  "ocid": "ocds-h6vhtk-06a6b7",
  "buyer": {
    "id": "GB-CHC-7544",
    "name": "VIVID Housing Ltd"
  },
  "awards": [
    {
      "id": "049868-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04283951",
          "name": "Granicus-Firmstep Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06a6b7",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Creation of customer engagement platform and annual license fees for 3 years. Contract has been awarded via CCS G-Cloud 14 framework.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ"
          }
        ]
      }
    ],
    "title": "Customer Engagement Platform Creation",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Creation of customer engagement platform (contract award is a call-off from G-Cloud 14 framework)",
    "classification": {
      "id": "72212445",
      "scheme": "CPV",
      "description": "Customer Relation Management software development services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This contract has been awarded via the CCS G-Cloud 14 framework, Lot 2 - Cloud Software",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-CHC-7544",
      "name": "VIVID Housing Ltd",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ31",
        "locality": "Portsmouth",
        "postalCode": "PO28HB",
        "countryName": "United Kingdom",
        "streetAddress": "Peninsular House, Wharf Road"
      },
      "details": {
        "url": "http://www.vividhomes.co.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "7544",
        "scheme": "GB-CHC",
        "legalName": "VIVID Housing Ltd"
      },
      "contactPoint": {
        "name": "Oli Ramsell",
        "email": "oli.ramsell@vividhomes.co.uk"
      }
    },
    {
      "id": "GB-COH-04283951",
      "name": "Granicus-Firmstep Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "04283951",
        "scheme": "GB-COH",
        "legalName": "Granicus-Firmstep Limited"
      }
    },
    {
      "id": "GB-FTS-1091",
      "name": "N/A",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "N/A",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "N/A"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "049868-2026-1",
      "value": {
        "amount": 142451,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "049868-2026-1",
      "dateSigned": "2026-05-26T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
27 May 2026 · 049868-2026 · award, contract
{
  "id": "049868-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-05-27T16:02:21+01:00",
  "ocid": "ocds-h6vhtk-06a6b7",
  "buyer": {
    "id": "GB-CHC-7544",
    "name": "VIVID Housing Ltd"
  },
  "awards": [
    {
      "id": "049868-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04283951",
          "name": "Granicus-Firmstep Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06a6b7",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Creation of customer engagement platform and annual license fees for 3 years. Contract has been awarded via CCS G-Cloud 14 framework.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ"
          }
        ]
      }
    ],
    "title": "Customer Engagement Platform Creation",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Creation of customer engagement platform (contract award is a call-off from G-Cloud 14 framework)",
    "classification": {
      "id": "72212445",
      "scheme": "CPV",
      "description": "Customer Relation Management software development services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This contract has been awarded via the CCS G-Cloud 14 framework, Lot 2 - Cloud Software",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-CHC-7544",
      "name": "VIVID Housing Ltd",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ31",
        "locality": "Portsmouth",
        "postalCode": "PO28HB",
        "countryName": "United Kingdom",
        "streetAddress": "Peninsular House, Wharf Road"
      },
      "details": {
        "url": "http://www.vividhomes.co.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "7544",
        "scheme": "GB-CHC",
        "legalName": "VIVID Housing Ltd"
      },
      "contactPoint": {
        "name": "Oli Ramsell",
        "email": "oli.ramsell@vividhomes.co.uk"
      }
    },
    {
      "id": "GB-COH-04283951",
      "name": "Granicus-Firmstep Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "04283951",
        "scheme": "GB-COH",
        "legalName": "Granicus-Firmstep Limited"
      }
    },
    {
      "id": "GB-FTS-1091",
      "name": "N/A",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "N/A",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "N/A"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "049868-2026-1",
      "value": {
        "amount": 142451,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "049868-2026-1",
      "dateSigned": "2026-05-26T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}