Official UK procurement notice
Customer Care (Security) Services within Emergency Housing and Resettlement Service
Authority: Blackpool Coastal Housing (Public body)
What is being bought
Published requirement descriptionThis contract is not a security contract; it has a much wider scope. The Service Provider must have experience in dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services below and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales. Officers may be required to carry out welfare checks on individuals that require additional support/oversight. Officers may also be required to address issues with individuals that are challenging.
William Lyons House is supported accommodation for 14 young people, there are 10 self-contained flats and 4 bedsit flats with a communal kitchen. There are also communal areas which can be accessed by the young people when BCH staff are on site. The building is a 2 story block with a rear car park and door entry system. The role of the customer care service is to maintain the security of the building, manage the front door, not allowing visitors within the agreed time periods, carry out building safety checks, monitor the CCTV, respond to any emergency situations and record building information within the appropriate record books. The Customer Care Officer will also be required to liaise with the young people, defuse any challenging situations and deal with the young people in a friendly and effective manner, again recording information within the required record books/incident reports.
Read the full description (1,753 more characters)
The Emergency Housing provision provides emergency accommodation for homeless families, couples and singles, with multi disadvantages and complex needs. Two buildings provide individual sleeping/living quarters with shared bathrooms, kitchens and communal corridors and one building provides fully self-contained accommodation. The buildings are 2 and 3 story blocks with a communal front door entry system. During the evenings, entry into Gorton St will be managed by the customer care service. The Customer Care Officer will carry out building safety checks, welfare checks, carry out any out of hours booking in of new residents, review CCTV, responding to any breach of rules as required within agreed procedures, deal with emergency situations including responding to fire alarm activations, responding to safeguarding concerns and record all information within the required record books. Security will also be required to carry out emergency admissions as set within the agreed admission procedures. Within our family emergency provision one customer care officer will be required to be based in one of the family provisions, Central or Clare St, they will be expected to visit the other family provision during each shift. The Customer Care Officer will carry out building safety checks, welfare checks, carry out any out of hours booking in of new residents, review CCTV, responding to any breach of rules as required within agreed procedures, deal with emergency situations including responding to fire alarm activations, responding to safeguarding concerns and record all information within the required record books. Customer Care Officers will also be required to carry out emergency admissions as set within the agreed admission procedures.
- The authority expects to re-tender this requirement around 1 Oct 2031, 23:59 BST.
CPV: Customer services · Guard services · Patrol services
The lotProcurement structure
single lot · value publishedLot #1Lot 1RenewalPublished value£1,500,000
- Value
- £1,500,000 exc. VAT · £1,500,000 inc. VAT
- Extensions
- Given the nature of this service, it is possible that an additional property(s) may require on-boarding during the term of the contract which will lead to an increase in the number of staff required to deliver the contract and therefore, an increase in contract value. In this event, the hourly rates will be charged at the same amounts as awarded under this tender. · 3 x 12 months
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published — the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Economic & financial standing
Confirmation whether you already have, or can commit to obtain, prior to the award of the contract, the levels of insurance cover indicated below: • Employer's (Compulsory) Liability Insurance = £7.5m • Public Liability Insurance = £5m Confirmation that you more…
have in place, or that you will have in place by the award of the contract, the human and technical resources to perform the contract to ensure compliance with the UK General Data Protection Regulation and to ensure the protection of the rights of data subjects. Confirmation that you are able to meet all the Contracting Authority's policy and legislative requirements and will provide copies of any company policies; procedures or associated documentary evidence if requested to do so - Technical & professional ability
- Directors / Company holds SIA Licence - Operatives delivering service hold SIA Licence - Staff delivering the service have been subject to valid enhanced DBS - This contract is NOT a typical "security" contract and it is therefore, a condition of more…
participation that you have relevant previous experience. Details of up to three contracts to meet the conditions of participation in relation to having the technical ability required to successfully deliver this contract as set out in the procurement documents must be provided. Evidence of at least 2 years previous experience of delivering customer care related services which are relevant to the services outlined in the specification is required. This must include but not be limited to, managing sensitive and challenging situations and working with vulnerable individuals.
Competition analysis · published record, not a forecast of who will bid
Security services (CPV 7971) in North West England — and who usually turns up
Blackpool Coastal Housing has too little published record in this market to describe on its own; the North West England market stands beside whatever it has. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Security services (CPV 7971) →
How the contest usually goes
Left: this authority. Right: the market where the work is delivered. Bids and award-vs-estimate pairs are per lot, from contested contracts only — direct awards (including PA 2023 transparency notices) report one bid by definition and are left out. On Procurement Act 2023 notices the count is the tenders assessed at the final stage, not every submission received; pairs compare like with like (VAT-exclusive, or VAT-inclusive on both sides). Empty means nothing was published, not filled in from elsewhere.
i
How many companies usually bid for work like this.
Middle value of published bid counts, one per lot, for this buyer or this region in the same sector.
Nothing published for this buyer in this sector: no bid reports published.
Nothing is filled in from UK-wide numbers. An empty tile means nothing usable was published.
i
How often only one company bid.
Share of lots that received exactly one bid, on the same competitions as the bids figure.
Nothing published for this buyer in this sector: no bid reports published.
High means a thin market or an incumbent that is hard to beat.
i
Do awards for work like this land above or below the estimate.
Estimate against award per lot, for this buyer or this region in the same sector.
Nothing published for this buyer in this sector: no comparable estimate → award pairs.
A past pattern, not a price to bid.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Nothing published for this buyer in this sector: no award dates published.
Only decided tenders count, so slow ones still waiting are not in.
i
How often this buyer changes a notice after publishing it.
Middle number of amendments per notice. Deadline extensions and corrections both count.
Based on this buyer’s tenders in all categories, last 24 months: 3 notices.
i
How often this buyer awards without a competition.
Direct or limited awards as a share of its notices that say which procedure was used. These routes are legal in defined cases. This is just the record.
Nothing published for this buyer in this sector: no notices in this market.
North West England · Security services (CPV 7971)
contract notices delivered in North West England in 36 months: 68 in CPV 7971 (50 competed, 10 route not published) · 706 in division 79 (471 competed, 123 route not published)
i
How many companies usually bid for work like this.
Middle value of published bid counts, one per lot, for this buyer or this region in the same sector.
Based on this region’s tenders in this sector (CPV 7971), last 36 months: 24 lots. 17 lots are from Procurement Act 2023 notices (bids assessed, middle 10) and 7 from older notices (bids received, middle 7).
Nothing is filled in from UK-wide numbers. An empty tile means nothing usable was published.
i
How often only one company bid.
Share of lots that received exactly one bid, on the same competitions as the bids figure.
Based on this region’s tenders in this sector (CPV 7971), last 36 months: 24 lots.
High means a thin market or an incumbent that is hard to beat.
i
Do awards for work like this land above or below the estimate.
Estimate against award per lot, for this buyer or this region in the same sector.
Based on this region’s tenders in this sector (CPV 7971), last 36 months: 13 pairs.
A past pattern, not a price to bid.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Based on this region’s tenders in this sector (CPV 7971), last 36 months: 17 notices.
Only decided tenders count, so slow ones still waiting are not in.
i
How much of this market goes to small and medium firms.
SME bidders where buyers published the split, otherwise SME winners.
Based on this region’s tenders in this sector (CPV 7971), last 36 months: 19 lots.
i
How much work like this goes to companies based in the delivery region.
Awards in this category delivered here where the winner’s registered address is in the region.
Based on this region’s tenders in this sector (CPV 7971), last 36 months: 27 awards.
Registered address, so a national firm with a local branch counts as outside.
i
Where this tender’s estimate would land if the usual pattern repeats.
We apply the buyer’s usual movement between estimate and award (or the region’s) to the estimate on this notice.
Based on the North West England market’s usual movement over 13 lots (CPV 7971), applied to the £1,500,000 estimate on this notice. The range comes from the region’s middle half.
A benchmark, not a price to bid.
Coverage and what to read with care
- Each tile explains itself. The on a figure says what it is, how it is counted and which scope this notice’s own record came from (class, division, all categories, or the authority’s 24-month row). The two columns are never blended and nothing is filled from a UK-wide figure; an empty tile means the source published nothing usable. Long form: Methodology.
- Coverage. Roughly 40 % of notices publish a bid count; about half publish an ITL1 delivery location, so the market column reads the authority’s registered region when the notice has none (labelled). About 30 % of award-vs-estimate pairs are exact matches — the buyer published the award at the estimate. n is on every figure; a thin sample is muted, never hidden.
- “Match” and “relevance” are model scores from the nightly matcher, not published facts. Find a Tender does not publish who is bidding. Never shown: contact details, payment behaviour, or a recommended price.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · next expected 1 Oct 2031
- First published
- 29 Sept 2026, 15:48 BST
- Last source update
- 29 Sept 2026, 15:48 BST
- Award evaluation window
- Submission end — 10 Dec 2026, 23:59 GMT
- Authority reference
DN830873- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-077ccaFind a Tender
- Risks
We are currently in a period of Local Government Reorganisation (LGR) affecting councils across Lancashire. Subject to Parliamentary approval and the final arrangements for LGR, the existing council structure will be replaced by new unitary authority arrangements. Any contract awarded as a result of this procurement more…
may therefore transfer to, be managed by, or be delivered for the benefit of a successor authority or authorities from Vesting Day. BCH reserves the right, subject to applicable law, the procurement documents, the contract terms and the final LGR arrangements, to transfer, assign, novate, vary, extend, aggregate, disaggregate, host or otherwise make arrangements reasonably required to support LGR and continuity of service delivery. Given the nature of this service, it is possible that an additional property(s) may require on-boarding during the term of the contract which will lead to an increase in the number of staff required to deliver the contract and therefore, an increase in contract value. In this event, the hourly rates will be charged at the same amounts as awarded under this tender.
How to participate & submission route
Official notice Submit via ProContract (Due North)- Expression of interest (EOI)
- —
- Tender submission deadline
- 4 Nov 2026, 10:00 GMT
- Clarification deadline
- 27 Oct 2026, 23:59 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
5 published dates · Europe/London- Tender notice publishedearlier today29 Sept 2026, 15:48 BST
- Clarification questions byin 28 days27 Oct 2026, 23:59 GMT
- Submission deadlinein 36 days4 Nov 2026, 10:00 GMT
- Award decision expected byin 72 days10 Dec 2026, 23:59 GMT
- Contract startsin 164 days13 Mar 2027, 00:00 GMT
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Notice history
1 event · 1 release on Find a Tender- Tender notice published29 Sept 2026, 15:48 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Conflict of interest declarationNot published
Notices published for this procedure
- Tender notice Tender notice on Find a Tender