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Official procurement procedure

CRM System Configuration

Software configuration services
Yorkshire & Humber (UKE3)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: South Yorkshire Mayoral Combined Authority: "CRM System Configuration". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthoritySouth Yorkshire Mayoral Combined AuthorityScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: South Yorkshire Mayoral Combined Authority
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for South Yorkshire Mayoral Combined Authority. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1.5Bids / Report
85% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 40 active published awards; 40 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthoritySouth Yorkshire Mayoral Combined Authority
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published13 Oct 2025, 11:42 BST
Last source update13 Oct 2025, 11:42 BST
Recurring procurementNot published
ClassificationSoftware configuration services
Delivery area
Yorkshire & Humber (UKE3)
OCIDocds-h6vhtk-05ae17
What is being bought
Contract award for CRM system configuration
What changed
From the official release history
  1. Status changed to complete
    13 Oct 2025, 11:42 BST
  2. Official notice release published
    13 Oct 2025, 11:42 BST
  3. Buyer information updated
    13 Oct 2025, 11:42 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Provision of services in relation to a Microsoft Dynamics 365 CRM transformation. This will deliver a cloud-based, future-ready platform that addresses the Buyer's needs for improved service delivery, operational efficiency, and data-driven decision-making.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    13 Oct 2025, 11:42 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 12 May 2025, 00:00 BST · £2,000,000
Commercial outcome and competition
Awards
TTEC CONSULTING (UK) LIMITED
Not published · Not published · active
Contracts
Contract
£2,000,000 · signed 12 May 2025, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

South Yorkshire Mayoral Combined Authority

Contracting authority GB-FTS-143382
View buyer profile

  • South Yorkshire Mayoral Combined Authority
    buyer

    11 Broad Street West, Sheffield, UKE32, S12BQ
    donna.fowler@southyorkshire-ca.gov.uk
    +44 1142203362-3362

  • South Yorkshire Mayoral Combined Authority
    reviewBody

    Sheffield

  • TTEC Consulting Limited
    supplier

    GB-COH: 03424866
    London, UKE3
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleDirect award via GCloud 14 framework agreement