CRM/ CMS Cloud Solution

{
  "id": "008521-2022",
  "tag": [
    "tender"
  ],
  "date": "2022-03-30T11:42:03+01:00",
  "ocid": "ocds-h6vhtk-0327e4",
  "buyer": {
    "id": "GB-FTS-48340",
    "name": "YSS"
  },
  "tender": {
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    "lots": [
      {
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        "status": "active",
        "renewal": {
          "description": "The contract can be renewed and is up for discussion after the first 12 months."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "To migrate YSS from their current system and way of working to a cloud-based CRM/ Case Management System.\nCurrently, YSS use a mixture of MS Access databases, Excel and Word documents to manage the delivery of multiple services to some of society's most vulnerable individuals.\nYSS will require a solution that delivers the following:\nDashboards and reporting\nAccounts/ Contacts\nCase Management\nWebsite Integration - form capture\nParticipant Recruitment & Lifecycle\nProgramme/ Project Delivery\nSharePoint integration\nTraining on the solution\nSupport for a minimum of 12 months",
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        "additionalClassifications": [
          {
            "id": "72212000",
            "scheme": "CPV",
            "description": "Programming services of application software"
          }
        ]
      }
    ],
    "title": "CRM/ CMS Cloud Solution",
    "value": {
      "amount": 35000,
      "currency": "GBP"
    },
    "status": "active",
    "documents": [
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2022-04-19T12:00:00+01:00"
    },
    "legalBasis": {
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      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2022-04-19T12:00:00+01:00"
    },
    "description": "To migrate YSS from their current system and way of working to a cloud-based CRM/ Case Management System.\nCurrently, YSS use a mixture of MS Access databases, Excel and Word documents to manage the delivery of multiple services to some of society's most vulnerable individuals.\nYSS will require a solution that delivers the following:\nDashboards and reporting\nAccounts/ Contacts\nCase Management\nWebsite Integration - form capture\nParticipant Recruitment & Lifecycle\nProgramme/ Project Delivery\nSharePoint integration\nTraining on the solution\nSupport for a minimum of 12 months",
    "tenderPeriod": {
      "endDate": "2022-04-19T12:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 30
      }
    },
    "submissionMethod": [
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-48340",
      "name": "YSS",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UK",
        "locality": "Worcester",
        "postalCode": "WR3 8TJ",
        "countryName": "United Kingdom",
        "streetAddress": "Blackpole Trading Estate West"
      },
      "details": {
        "url": "https://www.yss.org.uk/",
        "buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA43083",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Charity"
          },
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            "id": "10",
            "scheme": "COFOG",
            "description": "Social protection"
          }
        ]
      },
      "identifier": {
        "id": "4024428",
        "legalName": "YSS"
      },
      "contactPoint": {
        "url": "https://www.yss.org.uk/news/itt-for-crm",
        "name": "Anna Wykurz",
        "email": "anna.wykurz@yss.org.uk",
        "telephone": "+44 1905730780"
      }
    },
    {
      "id": "GB-FTS-103",
      "name": "Public Procurement Review Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom",
        "streetAddress": "Cabinet Office"
      },
      "details": {
        "url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
      },
      "identifier": {
        "legalName": "Public Procurement Review Service"
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      "contactPoint": {
        "email": "publicprocurementreview@cabinetoffice.gov.uk",
        "telephone": "+44 3450103503"
      }
    }
  ],
  "language": "en",
  "description": "(MT Ref:225834)",
  "initiationType": "tender"
}