Find a TenderAwarded
Published 15 Apr 2026, 12:41 BST

Official UK procurement notice

Crisis Recovery House in Medway

Official notice

Authority: NHS KENT AND MEDWAY INTEGRATED CARE BOARD (Central government)

ServicesOpen procedureSME suitable
Published estimate£3,000,000exc. VAT0.2% below published estimate
Submissions closed 14 May 2026awarded 29 Sept 2026
Awarded to Hestia Housing and Support

What is being bought

Published requirement description

NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service in Medway.<br/>The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.

CPV: Residential health facilities services

The lotProcurement structure

single lot · no lot value published
Lot #1NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a…Awarded

NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service.<br/>The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.<br/>The objective of this procurement is to commission a Crisis Recovery House in Medway. The house is already in operation. The crisis recovery house will be for when someone is experiencing a period of acute psychological distress, associated with a mental health problem (which may or may not have been given a formal diagnosis). The crisis may be a sudden deterioration of an existing mental health difficulty or they may be experiencing mental health difficulties for the first time. They need immediate treatment and/or care and/or support in order to prevent further deterioration in their mental or physical wellbeing and to help avoid hospital admission.<br/>The rationale for the development of this service centres around how it can:<br/>1) Provide positive outcomes for people in Psychological or Mental Health Crisis who require urgent and intensive support.<br/>2) Provide an alternative to an Acute Psychiatric Inpatient Admission<br/>3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety<br/>Inpatient Services)<br/>A Crisis Recovery House is a service that offers short-term residential mental health crisis, interventions and support for a duration of up to 7 days, for individuals who are experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions evidences a<br/>cohort of inpatients whose needs could be met in a Crisis Recovery House as an alternative to inpatient admission which will offer significant benefits to service users. Crisis Recovery Houses can prevent possible hospital admission and ensure only those who are acutely unwell or at very<br/>high risk of suicide are admitted to hospital. Crisis Recovery Houses are embedded within a number of ICSs, with a number of positive outcomes including high service user satisfaction and decreased reliance upon acute inpatient admission.<br/><br/>This notice is an intention to award a contract under the Competitive Process<br/><br/>This contract relates to an existing service with the intention to award being made to an existing provider.<br/><br/>The Contract will commence April 2027 for 3 years with the Commissioner having the option to extend the Contract for a further 2 years.

Delivery: South East
Extensions: The contract may be extended for up to 2 yearsVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 37%Price: 20%Social value: 10%Environmental: 33%
Published sub-criteria (5)
  • Quality & Innovation: 28%
  • Improving access, reducing health inequalities and facilitating choice: 9%
  • Value: 20%
  • Social Value: 10%
  • Integration, collaboration & service sustainability: 33%
Published award criteria (5)
  • Quality & Innovation: 28%
  • Integration, collaboration & service sustainability: 33%
  • Improving access, reducing health inequalities and facilitating choice: 9%
  • Social Value: 10%
  • Value: 20%
What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
15 Apr 2026, 12:41 BST
Last source update
29 Sept 2026, 14:15 BST
Award evaluation window
14 May 2026 – …
FTS notice number
2026/S 000-091919
Classification (CPV)
Residential health facilities services
Delivery area
South East (UKJ4)
Official registry OCID
ocds-h6vhtk-0682f2 Find a Tender

Publisher note: This is a Provider Selection Regime (PSR) intention to award notice.<br/><br/>The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 23:59 on the XXXXXX. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Written representations should be sent to [email protected].<br/><br/>Award decision-makers - Kent & Medway ICB Strategic Commissioning Sub-group.<br/><br/>Conflicts of Interest: TBC<br/><br/>The lifetime value of the contract is expected to be £2,995,365<br/><br/>The Key Criteria used and weighted by the authority were as follows:<br/><br/>Quality and Innovation 28%<br/><br/>Value 20%<br/><br/>Integration, collaboration, and service sustainability 33%<br/><br/>Improving access, reducing health inequalities, and facilitating choice 9%<br/><br/>Social value 10%<br/><br/>The rationale for this was based on the detailed list of all requirements according to the specification and requirements of the integrated care system.

How it was run

Official notice
Run through: Atamis (Health Family) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Free · one account PER buying organisation portal · password resets come "from Salesforce.com" (check spam)

Tender documents are also served through a separate tool: https://atamis-1928.my.site.com/s/Welcome ↗

Submission deadline
14 May 2026, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
14 May 2026, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

14 May 2026 → 29 Sept 2026 · 3 dates
  1. Submission deadline161 days ago
    14 May 2026, 12:00 BST
  2. Bids opened161 days ago
    14 May 2026, 12:00 BST
  3. Notice published23 days ago
    29 Sept 2026, 14:15 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    29 Sept 2026, 14:15 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £2,995,3651 contract exc. VAT
Bids received 31 from SMEs
Contracts signed 1latest 29 Sept 2026
Awarded toValueDateStatus
Hestia Housing and Support£2,995,365 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids1——

Contracting authority & participating public bodies

NHS Kent and Medway Integrated Care Board

Contracting authorityCentral GovernmentBody governed by public lawHealth 2nd floor Gail House Lower Stone Street, Maidstone, South East, ME15 6NBContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • NHS EnglandReview body LondonContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Hestia Housing and SupportAwarded supplier02020165 68 Alie St, London, E1 8PX, London, London, E1 8PXContact email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.