Official UK procurement notice
COV - Housing Related Support Services (2026)
Authority: Coventry City Council (Local council)
What is being bought5 lots · detail below
Published requirement descriptionCoventry City Council (“the Council”) are seeing a sharp increase in people approaching the statutory homeless service (a 36% increase in approaches from 22/23 to 23/24). This increase in footfall has resulted in a significant increase in the number of households in temporary accommodation. Our Supported Temporary Accommodation (STA) provision is provided by the Council for single people and in order to receive enhanced housing benefit rates, housing related support must be provided. As part of the Council’s Medium Term Financial Strategy savings, we will be expanding the portfolio over the next 12 months to cater for the demand and deliver savings. Commissioned support will need to be delivered into the provision, and this commissioning round will factor this in.
Coventry’s latest homeless review (2024) identified a number of key challenges and factors that impact homelessness in the city.
- Affordability: The cost of housing, whether through buying or renting, is rising faster than household incomes, creating a disparity and the Local Housing Allowance (LHA) rates have struggled to keep pace with the rising rents.
- Health and homelessness: it is well evidenced that people who are homeless experience worse health outcomes than the rest of the population, this includes both physical health as well as mental health and medical interventions and support for the use of substances.
- Domestic abuse: Domestic abuse is a key factor in terms of homelessness within Coventry.
- Increased demand: There has been a year-on-year increase in demand for support in regard to homelessness in the city particularly from young people, single adults, and single parents with dependent children.
- Homelessness Prevention: Early advice and intervention is key in preventing homelessness and our data tells us that households have better outcomes when they approach the service as early as possible.
- Temporary accommodation: The increased demand for temporary accommodation and length of stay, against the availability of permanent accommodation suggests that the number of households accommodated in temporary accommodation will continue to rise if the supply of affordable housing does not increase.
- Private Rented Sector (PRS) accommodation: PRS accommodation possesses two distinct challenges for homelessness services. Ending of a PRS tenancy is a key reason for the loss of the last settled accommodation and affordability in terms of moving households on from temporary accommodation.
- Supply: The housing needs in terms of the number of households on the housing list in the city outpaces the availability of social rented housing, highlighting the gap in supply and demand.
- Duty to refer: Although the duty to refer numbers have increased there are still key services who are not maximising the opportunity to prevent homelessness by using the duty to refer.
- Support needs: The primary support need for those approaching the homelessness service is in relation to Mental Health closely followed by physical health, substance misuse, and domestic abuse.
- Rough sleeping: The number of individuals found rough sleeping is on an upward trend, with a notable increase in non-nationals being found.
The new provision will support the delivery of the Homeless and Rough Sleeping Strategy. The key aim is to ensure that the newly commissioned services are not only focussed on the delivery of services to households who are in a crisis, but that prevention work is fundamental in the delivery of these services.
We are proposing that there will be 5 commissioned Lots to deliver housing related support services and specialist accommodation and that, within these, there are some specific Lots that address and support the aspirations within the Homeless and Rough Sleeping Strategy and for specific groups at risk of homelessness.
CPV: Social work and related services
How this framework works
From the published notice- Type
- Closed framework · open framework scheme (admission reopens)
- Call-offs
- every call-off is a further competition among the appointed suppliers
- Bids received
- 5 bids on the busiest of 5 lots · 4 suppliers appointed
- Framework period
- 2 yrs · up to 6 yrs from 1 Apr 2026
Published description of the framework
The requirements are split in to 5 lots with one supplier per lot
Lots and requirements (5)Procurement structure
5 lots · all with a published value · same evaluation weights on every lotEvery one of these 2 lots carries the same published figure, £1,380,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1Temporary Accommodation SupportAwardedRenewalPublished value£6,000,000
Target Groups: Families and singles
Specification: Support can be flexed across the two cohorts to reflect fluctuating demand.
Minimum Support: 150 singles, 100 families
Support Hours: 750 hours
Lot #2Complex Needs Provision (Over 25)AwardedRenewalPublished value£3,660,000
Target Group: Individuals over 25 with complex needs, including ex-offenders
Services Provided:
- Prevention, crisis, and sustainment support
- Complex Needs Hub providing Information, Advice, and Guidance (IAG) on homelessness and tenancy sustainment
- Outreach support for newly settled individuals
- 100 units of accommodation
- SWEP management response
- Emergency off-the-street accommodation for rough sleepers
Lot #3Under 25s ProvisionAwardedRenewalPublished value£2,340,000
Target Group: Individuals under 25
Services Provided:
- Prevention, crisis, and sustainment support
- Under 25s Hub providing IAG on homelessness and tenancy sustainment
- Outreach support as part of a prevention offers and for newly settled individuals
- 50 units of accommodation for those under 25 (funded via housing benefit)
Lot #4Families ProvisionAwardedRenewalceiling above
Target Group: Families
Services Provided:
- Prevention and sustainment support
- Hub provision providing prevention and tenancy sustainment support
- Outreach support as part of a prevention offer and for newly settled families
Lot #5Women ProvisionAwardedRenewalceiling above
Target Group: Women
Services Provided:
- Prevention, crisis, and sustainment support
- 20-25 units of accommodation (funded via Housing Benefit)
- Outreach support as part of a prevention offer and for newly settled women
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (6)
- Service Delivery Model: 28%
- Support: 10%
- Mobilisation: 10%
- Staffing: 10%
- Net Price: 35%
- Social Value: 7%
Published award criteria (6)
- Net Price: Tendered prices must not exceed the budget envelope (PASS / FAIL)
- Service Delivery Model
- Support
- Social Value
- Mobilisation
- Staffing
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
- “COV - Housing Related Support Services (2026)” is a framework: the contest is a place on its panel, not a single contract: each call-off is a further competition, so the pricing contest starts after appointment.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Open framework scheme
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 3 Jun 2025, 12:56 BST
- Last source update
- 25 Mar 2026, 11:16 GMT
- Award evaluation window
- Submission end – 4 Dec 2025
- Authority reference
COV 21558- FTS notice number
2025/S 000-047595- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-052b74Find a Tender
How it was run
Official notice- Appointment period ends
- 19 Sept 2025, 12:00 BST
- Clarification deadline
- 5 Sept 2025, 12:00 BST
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
3 Jun 2025 → 1 Apr 2026 · 10 dates- Planning notice published3 Jun 2025, 12:56 BST
- Market engagement31 Jul 2025, 23:59 BST
Market Engagement Event
Agenda:
*Background and contexts
*Rational for contract make up
*Contract overview
*Considerations ( insurance etc )
*Questions
Venue: ACC, 7Lamb street , Coventry
Date: 17th June 2025
Time: 10am -12 pm (please arrive 15 minutes before for sign in)
Maximum of two attendees per organisation
If you would like to attend this event, please email Sophie Hall (Housing and Homelessness Commissioning and Partnerships Lead) on [email protected] by the 11th June 2025 confirming the following details of your organisation's attendees
*Name of organisation
*Name of attendees and their position within the organisation
*Attendees email address
*Attendees phone number
Please note no refreshments will be provided and parking on site is not available.
- Tender notice published11 Aug 2025, 12:05 BST
- Clarification questions by5 Sept 2025, 12:00 BST
- Admission / appointment period ends400 days ago · period end, not a bid countdown19 Sept 2025, 12:00 BST
- Assessment summaries sent330 days ago28 Nov 2025
- Award decision expected by323 days ago4 Dec 2025, 23:59 GMT
- Standstill ends317 days ago10 Dec 2025, 23:59 GMT
- Latest notice published213 days ago25 Mar 2026, 11:16 GMT
- Contract starts206 days ago1 Apr 2026, 00:00 BST
Notice history
10 events · 4 releases on Find a Tender · since 3 Jun 2025- Preliminary market engagement notice published3 Jun 2025, 12:56 BSTUK2
- Tender notice published11 Aug 2025, 12:05 BSTUK4
- Published value updated to £14,760,00011 Aug 2025, 12:05 BSTwas £14,814,000
- Status changed to active11 Aug 2025, 12:05 BST
- Procurement method changed11 Aug 2025, 12:05 BST
- Deadline published: 19 Sept 2025, 12:00 BST11 Aug 2025, 12:05 BST
- Contract award notice published28 Nov 2025, 10:03 GMTUK6
- Status changed to complete28 Nov 2025, 10:03 GMT
- Contract signature expected11 Dec 2025, 23:59 GMTscheduled
- Contract details notice published25 Mar 2026, 11:16 GMTUK7
Routine re-releases (4)
- 2025-06: 1 release · 3 Jun 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast£1,380,000 is the framework's published maximum, restated by the publisher on 2 award rows. It is one ceiling, not 2 separate sums, and no share per lot is published; those rows read “ceiling above”.
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Temporary Accommodation Support5 awards | |||
| People Potential PossibilitiesVCSELot 1 Temporary Accommodation1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032Extensions: two periods of two years | £6,000,000 | 28 Nov 2025 | Awarded |
| Salvation Army Trustee Company(The)Lot 2 Complex Needs Over 251 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032Extensions: two periods of 2 years | £3,660,000 | 28 Nov 2025 | Awarded |
| St BasilsLot 3 Under 251 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032Extensions: Two periods of 2 years | £2,340,000 | 28 Nov 2025 | Awarded |
| People Potential PossibilitiesVCSELot 4 Families Provision1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032Extensions: two periods of 2 years | ceiling above | 28 Nov 2025 | Awarded |
| Turnaround West Midlands Community Interest CompanySMELot 5 Women's Provision1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032Extensions: Two periods of 2 years | ceiling above | 28 Nov 2025 | Awarded |
Contracts
All 2 of these contracts carry the same published figure, £1,380,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Lot 3 - Under 25s Provision · St Basils
- Signed
- 20 Jan 2026
- Value
- £2,340,000
- Period
- 1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032 with extensions
- Status
- active
- Extensions
- Two periods of two years
3 agreed KPIs: Service delivered within the specification parameters · Service User Outcome · Risk Assessment
- Service delivered within the specification parameters, Performance report to include number of people referred, in service, exited, unplanned leaves, referrals rejected, hours of support delivered
- Service User Outcome, Commentary overview on substance misuse, improved economic wellbeing, healthier lifestyle wellbeing, reduction in offending behaviour
- Risk Assessment, All risk assessments to be completed within 7 days
Lot 2 - Complex Needs Provision (over 25) · Salvation Army Trustee Company(The)
- Signed
- 6 Jan 2026
- Value
- £3,660,000
- Period
- 1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032 with extensions
- Status
- active
- Extensions
- Two periods of two years
3 agreed KPIs: Service delivered within the specification parameters · Service user outcome · Risk assessments
- Service delivered within the specification parameters, Performance reports written by providers to include number of people referred, in service, exited, unplanned leaves and rejected
- Service user outcome, Commentary overview on substance misuse, improved economic wellbeing, healthier lifestyle wellbeing, reduction in offending behaviour
- Risk assessments, All risk assessments carried out within 7 days
Lot 1 Temporary Accommodation · People Potential PossibilitiesVCSE
- Signed
- 19 Dec 2025
- Value
- £6,000,000
- Period
- 1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2031 with extensions
- Status
- active
- Extensions
- Two extensions of two years available
4 agreed KPIs: Service delivered within specified parameters · Service User Outcome · Risk assessments …
- Service delivered within specified parameters, Performance reports written by provider to include number of people referred, number of people in service, number of exits, number of unplanned leaves, number of rejected referrals
- Service User Outcome, Commentary overview including substance misuse information, improved economic wellbeing, healthier lifestyle data, reduction in offending
- Risk assessments, All risk assessments to be carried out within 7 days
- Support Plans, All service users to have a Support plan within 7 days of initial assessment
Lot 5 - Women Provision · Turnaround West Midlands Community Interest CompanySME
- Signed
- 17 Dec 2025
- Value
- ceiling above
- Period
- 1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032 with extensions
- Status
- active
- Extensions
- Two periods of two years
3 agreed KPIs: Service delivered within the specification parameters · Service User Outcome · Risk Assessment
- Service delivered within the specification parameters, Performance report to include number of people referred, in service, exited, unplanned leaves, referrals rejected, hours of support delivered
- Service User Outcome, Commentary overview on substance misuse, improved economic wellbeing, healthier lifestyle wellbeing, reduction in offending behaviour
- Risk Assessment, Risk assessments to be completed within 7 days
Lot 4 - Families Provision · People Potential PossibilitiesVCSE
- Signed
- 16 Dec 2025
- Value
- ceiling above
- Period
- 1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2032 with extensions
- Status
- active
- Extensions
- Two periods of two years
3 agreed KPIs: Service delivered within the specification parameters · Service User Outcome · Risk Assessment
- Service delivered within the specification parameters, Performance report to include number of people referred, in service, exited, unplanned leaves, referrals rejected, hours of support delivered
- Service User Outcome, Commentary overview on substance misuse, improved economic wellbeing, healthier lifestyle wellbeing, reduction in offending behaviour
- Risk Assessment, Risk assessments to be completed within 7 days
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Temporary Accommodation Support | 5final-stage tenders | 4 | 2 | — |
| 2 · Complex Needs Provision (Over 25) | 4final-stage tenders | 2 | 0 | — |
| 3 · Under 25s Provision | 4final-stage tenders | 3 | 0 | — |
| 4 · Families Provision | 3final-stage tenders | 2 | 1 | — |
| 5 · Women Provision | 3final-stage tenders | 3 | 3 | — |
Who bid
- wonPEOPLE POTENTIAL POSSIBILITIES · East Midlands · 1
- did not winCitizens Advice Mid MerciaSME · East Midlands · 1
- did not winCLAREMONT LIVING GROUP LIMITEDSME · West Midlands · 1
- did not winGAIN HEALTHCARE LTDSME · South East England · 1
- did not winSPRING HOUSING ASSOCIATION LIMITEDSMEVCSE · West Midlands · 1
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Framework contractors & participating bidders
8 commercial parties on the notice · 4 awarded- CLAREMONT LIVING GROUP LIMITEDBidder / tenderer
- Citizens Advice Mid MerciaBidder / tenderer
- DNUPeople Potential PossibilitiesFramework contractor
- GAIN HEALTHCARE LTDBidder / tenderer
- SPRING HOUSING ASSOCIATION LIMITEDBidder / tenderer
- Salvation Army Housing AssociationFramework contractor
- St BasilsFramework contractor
- Turnaround West Midlands Community Interest CompanyFramework contractor
Official documents & specifications (13)
Official links; attachments are not copiedTender pack and attachments
- Signed contract Redacted contract
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
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- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender