Official UK procurement notice
COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service
Authority: Coventry City Council (Local council)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionProvision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).
The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.
CPV: Health and social work services · Investigation services · Social work and related services
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 11 Jul 2024, 13:50 BST
- Last source update
- 11 Apr 2025, 16:35 BST
- Award evaluation window
- 5 Sept 2024 – …
- Authority reference
COV-17770- FTS notice number
2025/S 000-014764- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-047ca2Find a Tender
- Why no open competition
- No tenders or no suitable tenders/requests to participate in response to open procedure
- Published justification
An Open tender exercise commenced in July 2024. At tender close in September 2024, no tenders were received. In seeking to understand from those tenderers that had expressed an interest via the e-tendering system why they did not bid, it became apparent that the pricing envelope was a factor for the majority of organisations. However, one organisation did confirm that they could meet the pricing envelope. Negotiations were then conducted in Q1 of 2025 with Citizens Advice Mid Mercia to undertake due diligence on their proposal and financial stability to deliver.
How it was run
Official notice- Submission deadline
- 5 Sept 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 5 Sept 2024, 12:01 BST
Timeline
5 Sept 2024 → 11 Apr 2025 · 3 dates- Submission deadline5 Sept 2024, 12:00 BST
- Bids opened5 Sept 2024, 12:01 BST
- Notice published11 Apr 2025, 16:35 BST
Notice history
3 events · 2 releases on Find a Tender · since 11 Apr 2025- Status changed to complete11 Apr 2025, 16:35 BST
- Procurement method changed11 Apr 2025, 16:35 BST
- Buyer details updated11 Apr 2025, 16:35 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Citizens Advice Mid MerciaSMEHealthwatch Coventry Service and Independent Health Complaints Advocacy Service | £532,921 † | — | Awarded |
Contracts
Healthwatch Coventry Service and Independent Health Complaints Advocacy Service · Citizens Advice Mid MerciaSME
- Signed
- 11 Apr 2025
- Value
- £532,921
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Citizens Advice Mid MerciaAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.