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Find a TenderAdministrative changeContract change notice
Published 17 Mar 2026, 15:56 GMT

This notice announces an administrative change to an existing contract or market (a contract change notice). No new tender or admission is opened here; see the linked notices below for the original opportunity.

Official UK procurement notice

Contract for the Provision of a CRM System and an Employment Support Module

Official notice

Authority: Surrey County Council (Local council)

Below threshold - unknown
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: South East (UKJ25)
Awarded value£71,210published contract · exc. VAT
Awarded 17 Mar 2026
Awarded to Alcium Software

What is being bought

Published requirement description

To establish a 4-year contract on an annual rolling basis with the provider for this CRM system,which we have piloted and tested for the past 18 months. This system provides the following essential features to allow the safe and legal running of economic growth programmes in Surrey funded by Government:

  • Customer relationship management and tracking for all our customers, including business customers and participants on employment programmes
  • Enquiry and workflow management across all stages of customer journey
  • Tracking of funding and grant management contracts
  • Reporting function for internal purposes and external contractual funding arrangements
  • Management of e-newsletters and online surveys for essential communication and engagement
  • Events management and online booking portal

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: South East
48445000 Customer Relation Management software package72212445 Customer Relation Management software development services

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - unknown
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Administrative change
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
17 Mar 2026, 15:56 GMT
Last source update
1 Jul 2026, 16:06 BST
Authority reference
18006
FTS notice number
2026/S 000-061920
Latest notice
Contract change notice (UK10)
Delivery area
South East (UKJ25)
Official registry OCID
ocds-h6vhtk-066ca0 Find a Tender

Notice history

3 events · 2 releases on Find a Tender · since 17 Mar 2026
  1. Contract details notice published
    17 Mar 2026, 15:56 GMT
    UK7
  2. Contract change notice published
    1 Jul 2026, 16:06 BST
    UK10
  3. Contract change proposed
    1 Jul 2026, 23:59 BST
    We have now been advised by Government via the Department of Work and Pensions, that Surrey County Council will have responsibility to run a single CRM system for all of our delivery partners as part of the WorkWell 2.0 programme across Surrey and Sussex. This will result in an increase to the contract value due to the increase in scope arising from the inclusion of external partners.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £71,2101 contract exc. VAT
Contracts signed 1latest 17 Mar 2026
Awarded toValueDateStatus
Alcium SoftwareSME£71,210 †—Awarded

Contracts

  • Contract 1 · Alcium SoftwareSME

    Signed
    17 Mar 2026
    Value
    £71,210
    Period
    1 Apr 2026 – 31 Mar 2030
    Status
    active
    • Change proposed 1 Jul 2026 We have now been advised by Government via the Department of Work and Pensions, that Surrey County Council will have responsibility to run a single CRM system for all of our delivery partners as part of the WorkWell 2.0 programme across Surrey and Sussex. This will result in an increase to the contract value due to the increase in scope arising from the inclusion of external partners., new value £188,216

Contracting authority & participating public bodies

Surrey County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PWRH-8974-TNBV Woodhatch Place, 11 Cockshot Hill, Reigate, South East, RH2 8EFContact email

Bidders & participating suppliers

1 commercial party on the notice
  • ALCIUM SOFTWARE LIMITEDAwarded supplierGB-COH: 04157769GB-PPON: PYRY-5615-PWQG Unit 6b Churchill Way, Sheffield, Yorkshire & Humber, S35 2PYContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Contract change notice contractContract change noticeUK10Contract change notice on Find a Tender
  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender