Official UK procurement notice
Continued Provision, Maintenance and Support of the RST Online Service
Authority: Rail Staff Travel Limited (Public body)
What is being bought
Published requirement descriptionProvision, maintenance and support of the existing RST Online service, including the continued operation of the bespoke online retail platform used by Rail Staff Travel and the maintenance of existing integrations between Worldline's proprietary ticket issuing system and the Rail Staff Travel Phoenix database. The contract provides continuity of the existing service pending future decisions regarding integration with a Great British Railways retail platform.
The lotProcurement structure
single lot · no lot value publishedCommercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Worldline IT Services UK Limited9 Jan 2027 – 8 Jan 2029 · up to 8 Jan 2031Extensions: One 24 month extension available · Options: Minor modifications as and when appropriate | £2,370,000 inc. VAT | 19 Oct 2026standstill to 11 Nov 2026 | Standstill |
Procedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 2 Nov 2026, 11:09 GMT
- Last source update
- 2 Nov 2026, 11:11 GMT
- FTS notice number
2026/S 000-103626- Latest notice
- Contract award notice (UK6)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-079553Find a Tender
- Why no open competition
- Single Suppliers Intellectual Property Exclusive Rights; Single Suppliers Technical Reasons
- Published justification
The contract is for the continued provision, maintenance and support of the existing RST Online platform. The service is dependent upon proprietary software, intellectual property rights and bespoke integrations owned and controlled by the incumbent supplier, Worldline. As a result, only the incumbent supplier is able to provide the required services without access to those exclusive rights.
In addition, there is an absence of competition for technical reasons. The platform is integrated with the Rail Staff Travel Phoenix database and forms part of an established operational solution. Transition to an alternative supplier would require significant redevelopment, testing and implementation activity, creating disproportionate technical and operational risk to a business-critical service. The direct award is therefore justified on the grounds of exclusive rights and the absence of competition for technical reasons, whilst ensuring continuity of service pending longer-term decisions regarding future retail platform arrangements.
How it was run
Official notice- Submission deadline
- —
Timeline
2 Nov 2026 → 11 Nov 2026 · 2 dates- Notice published15h ago2 Nov 2026, 11:11 GMT
- Today3 Nov 2026
- Standstill endsin 8 days11 Nov 2026, 23:59 GMT
Notice history
3 events · 2 releases on Find a Tender · since 2 Nov 2026- Transparency notice published2 Nov 2026, 11:09 GMTUK5
- Contract award notice published2 Nov 2026, 11:11 GMTUK6
- Contract signature expected14 Dec 2026, 23:59 GMTscheduled
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Worldline IT ServicesAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender