Contact Centre Telephony Platform

Official notice

Authority: Southampton City Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: South East (UKJ)

Awarded value£548,818published contract · exc. VAT

Awarded 18 Dec 2024no call for competition

Awarded to CONTENT GURU LIMITED

What is being bought

Published requirement description

Provision of a cloud-based Omni-channel contact centre and Workforce Management solution

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: South East

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 20 Dec 2024, 10:09 GMT
Last source update: 20 Dec 2024, 10:09 GMT
Authority reference: SCC-SMS-0826
FTS notice number: 2024/S 000-041129
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: South East (UKJ)
Official registry OCID: ocds-h6vhtk-04c9fc Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This was a call off from the CCS RM1557.14 framework. SCC haven't previously issued a notice in relation to this.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £548,8181 contract exc. VAT

Bids received 1

Contracts signed 1latest 18 Dec 2024

Awarded to	Value	Date	Status
CONTENT GURU LIMITED	£548,818 †	—	Awarded

Contracts

Contact Centre Telephony Platform · CONTENT GURU LIMITED
Signed
18 Dec 2024
Value
£548,818
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Southampton City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Civic Centre, SOUTHAMPTON, South East, SO147LRContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Content Guru LimitedAwarded supplierGB-COH: 05653869 Berkshire, South East, RG12 2UP

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.