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AwardedFind a Tender · award

Contact Centre Telephony Platform

Buyer: Southampton City Council →

BuyerSouthampton City Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published20 Dec 2024

What is being bought

Provision of a cloud-based Omni-channel contact centre and Workforce Management solution

Delivery location

UKJ

Categories

IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

Provision of a cloud-based Omni-channel contact centre and Workforce Management solution

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 729,6672 median · 13.8 average (3,798 of 9,667 with a bid count)1.9 average (4,586 of 9,667 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKJ4201 median · 15.9 average (168 of 420 with a bid count)3.5 average (199 of 420 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThis was a call off from the CCS RM1557.14 framework. SCC haven't previously issued a notice in relation to this.
Rationale classificationsThe procurement falls outside the scope of application of the directive
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Contact Centre Telephony Platform

Statusactive
Value£548,818

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04c9fc
Latest release ID041129-2024
Latest release timestampFri Dec 20 2024 10:09:05 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
20 Dec 2024award, contract041129-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "041129-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2024-12-20T10:09:05Z",
  "ocid": "ocds-h6vhtk-04c9fc",
  "buyer": {
    "id": "GB-FTS-131300",
    "name": "Southampton City Council"
  },
  "awards": [
    {
      "id": "041129-2024-SCC-SMS-0826-1",
      "title": "Contact Centre Telephony Platform",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05653869",
          "name": "Content Guru Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "SCC-SMS-0826",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Provision of a cloud-based Omni-channel contact centre and Workforce Management solution",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ"
          }
        ]
      }
    ],
    "title": "Contact Centre Telephony Platform",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Provision of a cloud-based Omni-channel contact centre and Workforce Management solution",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This was a call off from the CCS RM1557.14 framework. SCC haven't previously issued a notice in relation to this.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-131300",
      "name": "Southampton City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ32",
        "locality": "SOUTHAMPTON",
        "postalCode": "SO147LR",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Centre"
      },
      "details": {
        "url": "https://www.southampton.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Southampton City Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Darrin Daniels",
        "email": "Darrin.daniels@southampton.gov.uk",
        "telephone": "+44 2380832721"
      }
    },
    {
      "id": "GB-COH-05653869",
      "name": "Content Guru Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ",
        "locality": "Berkshire",
        "postalCode": "RG12 2UP",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "05653869",
        "scheme": "GB-COH",
        "legalName": "Content Guru Limited"
      }
    },
    {
      "id": "GB-FTS-33033",
      "name": "Southampton City Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Southampton",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Southampton City Council"
      },
      "contactPoint": {
        "email": "legal@southampton.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "041129-2024-SCC-SMS-0826-1",
      "title": "Contact Centre Telephony Platform",
      "value": {
        "amount": 548818.2,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "041129-2024-SCC-SMS-0826-1",
      "dateSigned": "2024-12-18T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
20 Dec 2024 · 041129-2024 · award, contract
{
  "id": "041129-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2024-12-20T10:09:05Z",
  "ocid": "ocds-h6vhtk-04c9fc",
  "buyer": {
    "id": "GB-FTS-131300",
    "name": "Southampton City Council"
  },
  "awards": [
    {
      "id": "041129-2024-SCC-SMS-0826-1",
      "title": "Contact Centre Telephony Platform",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05653869",
          "name": "Content Guru Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "SCC-SMS-0826",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Provision of a cloud-based Omni-channel contact centre and Workforce Management solution",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ"
          }
        ]
      }
    ],
    "title": "Contact Centre Telephony Platform",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Provision of a cloud-based Omni-channel contact centre and Workforce Management solution",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This was a call off from the CCS RM1557.14 framework. SCC haven't previously issued a notice in relation to this.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-131300",
      "name": "Southampton City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ32",
        "locality": "SOUTHAMPTON",
        "postalCode": "SO147LR",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Centre"
      },
      "details": {
        "url": "https://www.southampton.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Southampton City Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Darrin Daniels",
        "email": "Darrin.daniels@southampton.gov.uk",
        "telephone": "+44 2380832721"
      }
    },
    {
      "id": "GB-COH-05653869",
      "name": "Content Guru Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ",
        "locality": "Berkshire",
        "postalCode": "RG12 2UP",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "05653869",
        "scheme": "GB-COH",
        "legalName": "Content Guru Limited"
      }
    },
    {
      "id": "GB-FTS-33033",
      "name": "Southampton City Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Southampton",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Southampton City Council"
      },
      "contactPoint": {
        "email": "legal@southampton.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "041129-2024-SCC-SMS-0826-1",
      "title": "Contact Centre Telephony Platform",
      "value": {
        "amount": 548818.2,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "041129-2024-SCC-SMS-0826-1",
      "dateSigned": "2024-12-18T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}