Contact Centre Solution

{
  "id": "027229-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-05-23T22:29:20+01:00",
  "ocid": "ocds-h6vhtk-052560",
  "buyer": {
    "id": "GB-PPON-PCJJ-4826-QMLZ",
    "name": "Birmingham City Council"
  },
  "tender": {
    "id": "P3369 ",
    "lots": [
      {
        "id": "LOT-0001",
        "status": "planned",
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2028-06-30T23:59:59+00:00",
          "startDate": "2025-07-01T00:00:00+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "LOT-0001",
        "relatedLot": "LOT-0001",
        "deliveryAddresses": [
          {
            "region": "UKG31",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48333000",
            "scheme": "CPV",
            "description": "Contact management software package"
          },
          {
            "id": "72212333",
            "scheme": "CPV",
            "description": "Contact management software development services"
          }
        ]
      }
    ],
    "title": "Contact Centre Solution ",
    "value": {
      "amount": 2500000,
      "currency": "GBP",
      "amountGross": 3000000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Provision of a Contact Centre as a Service (CCaaS) (subject to change)",
    "communication": {
      "futureNoticeDate": "2025-06-01T23:59:59+00:00"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PCJJ-4826-QMLZ",
      "name": "Birmingham City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B1 1BB",
        "countryName": "United Kingdom",
        "streetAddress": "Council House, 1 Victoria Square"
      },
      "details": {
        "url": "http://www.in-tendhost.co.uk/birminghamcc",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PCJJ-4826-QMLZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Commercial and Procurement Services",
        "email": "cps@birmingham.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "027229-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/027229-2025",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-05-23T22:29:20+01:00"
      }
    ]
  },
  "initiationType": "tender"
}