Contact Centre Solution · Birmingham City Council (May 2025)

Official notice

Authority: Birmingham City Council (Local council)

ServicesSME suitable

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: West Midlands (UKG31)

Planned pipeline value£2,500,000pipeline notice, not a live tender

Tender notice expected 2 Jun 2025from the planned procurement notice

Contract term 3 yrsends 1 Jul 2028 · starts 1 Jul 2025

What is being bought

Published requirement description

Provision of a Contact Centre as a Service (CCaaS) (subject to change)

CPV: Contact management software development services · Contact management software package

The lotProcurement structure

single lot · no lot value published

Lot #1Planned 3 yrsSME

Contract period: 1 Jul 2025 – 1 Jul 2028 (3 yrs)

Delivery: West MidlandsEligibility: SME eligible

48333000 Contact management software package 72212333 Contact management software development services

Procedure terms & legal framework

From the official record

Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 23 May 2025, 22:29 BST
Last source update: 23 May 2025, 22:29 BST
Authority reference: P3369
FTS notice number: 2025/S 000-027229
Latest notice: Pipeline notice (UK1)
Classification (CPV): Contact management software development servicesContact management software package
Delivery area: West Midlands (UKG31)
Official registry OCID: ocds-h6vhtk-052560 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

23 May 2025 → 1 Jul 2025 · 3 dates

Planning notice published
23 May 2025, 22:29 BST
Tender notice expected
2 Jun 2025, 00:59 BST
Contract starts
1 Jul 2025

Notice history

1 event · 1 release on Find a Tender

Pipeline notice published
23 May 2025, 22:29 BST
UK1

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Birmingham City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PCJJ-4826-QMLZ Council House, 1 Victoria Square, Birmingham, West Midlands, B1 1BBContact name, email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender23 May 2025, 22:29 BST