Contact Centre Solution

{
  "id": "015730-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-05-17T14:51:19+01:00",
  "ocid": "ocds-h6vhtk-045a78",
  "buyer": {
    "id": "GB-FTS-112651",
    "name": "Northumbria Healthcare"
  },
  "tender": {
    "id": "C286015",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 180000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the<br/>intention of the Trust to go out to market to evaluate innovative technologies and methods<br/>of service delivery.<br/>The current service handles internal and external engagements across all Trust sites with call<br/>volumes of circa 7,000 per day. This is predominately via voice, however the ability to<br/>handle SMS, web chat and robotic channels is becoming more prevalent.",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 5
        },
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "Will be shortlisted against selection questionnaire"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Seaton Deleval"
        },
        "deliveryAddresses": [
          {
            "region": "UKC21"
          }
        ]
      }
    ],
    "title": "Contact Centre Solution",
    "value": {
      "amount": 180000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise",
    "tenderPeriod": {
      "endDate": "2024-06-07"
    },
    "communication": {
      "atypicalToolUrl": "https://health-family.force.com/s/Welcome"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2024-09-05T23:59:59+01:00"
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "goods",
    "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-112651",
      "name": "Northumbria Healthcare",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC21",
        "locality": "Newcastle upon Tyne",
        "postalCode": "NE27 0Qj",
        "countryName": "United Kingdom",
        "streetAddress": "Northumbria House, Cobalt"
      },
      "details": {
        "url": "https://www.northumbria.nhs.uk",
        "buyerProfile": "https://www.northumbria.nhs.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "Northumbria Healthcare"
      },
      "contactPoint": {
        "url": "https://health-family.force.com/s/Welcome",
        "email": "tyler.mcgough@nhct.nhs.uk"
      }
    },
    {
      "id": "GB-FTS-4684",
      "name": "Northumbria Healthcare NHS Foundation Trust",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Morpeth",
        "postalCode": "NE61 2EF",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall"
      },
      "details": {
        "url": "https://www.northumbria.nhs.uk/"
      },
      "identifier": {
        "legalName": "Northumbria Healthcare NHS Foundation Trust"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}