plannedFind a Tender · planning Update

Contact Centre Software/Contact Centre as a Solution

BuyerThe Riverside Group Limited

Statusplanned

DeadlineNot published

ValueValue not published

Published5 Aug 2026

What is being bought

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

Delivery location

UK, GB

Lot details

Lot 1

No lot description published.

Statusplanned

Contract periodFrom 8 Jun 2028 to 7 Jun 2033

What is included

Item	Category	Quantity
1	Communication software package, Contact management software development services, Software support services, Software implementation services	Not published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Communication software package (48510000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison set	Procedures	Reported bids per procedure	Named award suppliers	Price evidence
Market: CPV division 48	2,573	1 median · 6.1 average (783 of 2,573 with a bid count)	1.5 average (849 of 2,573 with named award suppliers)	Not published
Same buyer	3	Not published	Not published	Not published
Delivery region: UK	674	1 median · 8 average (192 of 674 with a bid count)	2.1 average (210 of 674 with named award suppliers)	Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeNot published

Covered byNot published

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetValue not published

No-engagement rationaleNot published

Planning documents1

Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Pipeline notice on Find a Tender planning · plannedProcurementNotice

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-052964
Latest release ID	074149-2026
Latest release timestamp	Wed Aug 05 2026 11:26:12 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	planned
Procurement method	Not published
Procurement method details	Not published
Main procurement category	goods
Above threshold	Not published
Legal basis	2023/54
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	Not published
Tender lots in source	1
Tender items in source	1
Tender documents in source	0
Awards in latest release	0
Contracts in latest release	0
Parties in latest release	1

Notice history

Date	Event	Reference
5 Aug 2026	planningUpdate	074149-2026
30 May 2025	planning	028677-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

{
  "id": "074149-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-08-05T12:26:12+01:00",
  "ocid": "ocds-h6vhtk-052964",
  "buyer": {
    "id": "GB-MPR-30938R",
    "name": "The Riverside Group Limited"
  },
  "tender": {
    "id": "ocds-h6vhtk-052964",
    "lots": [
      {
        "id": "1",
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        "contractPeriod": {
          "endDate": "2033-06-07T23:59:59+01:00",
          "startDate": "2028-06-08T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48510000",
            "scheme": "CPV",
            "description": "Communication software package"
          },
          {
            "id": "72212333",
            "scheme": "CPV",
            "description": "Contact management software development services"
          },
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          },
          {
            "id": "72263000",
            "scheme": "CPV",
            "description": "Software implementation services"
          }
        ]
      }
    ],
    "title": "Contact Centre Software/Contact Centre as a Solution",
    "status": "planned",
    "amendments": [
      {
        "id": "074149-2026",
        "description": "Changes to the dates of the anticipated project start date, contract start date and contract expiry dates due to delay in the commencement of this project."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities.\nA 5+ year contract is currently desired with an estimated value of approximately £2.5 million.",
    "communication": {
      "futureNoticeDate": "2027-04-01T23:59:59+01:00"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-MPR-30938R",
      "name": "The Riverside Group Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD72",
        "country": "GB",
        "locality": "Speke, Liverpool",
        "postalCode": "L24 8RF",
        "countryName": "United Kingdom",
        "streetAddress": "2 Estuary Boulevard"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "30938R",
        "scheme": "GB-MPR"
      },
      "contactPoint": {
        "email": "procurement@riverside.org.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PWQV-9217-TZPQ",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "074149-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/074149-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-08-05T12:26:12+01:00"
      }
    ]
  },
  "initiationType": "tender"
}

Complete JSON history (2 releases)

5 Aug 2026 · 074149-2026 · planningUpdate

{
  "id": "074149-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-08-05T12:26:12+01:00",
  "ocid": "ocds-h6vhtk-052964",
  "buyer": {
    "id": "GB-MPR-30938R",
    "name": "The Riverside Group Limited"
  },
  "tender": {
    "id": "ocds-h6vhtk-052964",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "contractPeriod": {
          "endDate": "2033-06-07T23:59:59+01:00",
          "startDate": "2028-06-08T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48510000",
            "scheme": "CPV",
            "description": "Communication software package"
          },
          {
            "id": "72212333",
            "scheme": "CPV",
            "description": "Contact management software development services"
          },
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          },
          {
            "id": "72263000",
            "scheme": "CPV",
            "description": "Software implementation services"
          }
        ]
      }
    ],
    "title": "Contact Centre Software/Contact Centre as a Solution",
    "status": "planned",
    "amendments": [
      {
        "id": "074149-2026",
        "description": "Changes to the dates of the anticipated project start date, contract start date and contract expiry dates due to delay in the commencement of this project."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities.\nA 5+ year contract is currently desired with an estimated value of approximately £2.5 million.",
    "communication": {
      "futureNoticeDate": "2027-04-01T23:59:59+01:00"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-MPR-30938R",
      "name": "The Riverside Group Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD72",
        "country": "GB",
        "locality": "Speke, Liverpool",
        "postalCode": "L24 8RF",
        "countryName": "United Kingdom",
        "streetAddress": "2 Estuary Boulevard"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "30938R",
        "scheme": "GB-MPR"
      },
      "contactPoint": {
        "email": "procurement@riverside.org.uk"
      },
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        }
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    }
  ],
  "language": "en",
  "planning": {
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      {
        "id": "074149-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/074149-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-08-05T12:26:12+01:00"
      }
    ]
  },
  "initiationType": "tender"
}

30 May 2025 · 028677-2025 · planning

{
  "id": "028677-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-05-30T10:28:57+01:00",
  "ocid": "ocds-h6vhtk-052964",
  "buyer": {
    "id": "GB-MPR-30938R",
    "name": "The Riverside Group Limited"
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    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
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            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48510000",
            "scheme": "CPV",
            "description": "Communication software package"
          },
          {
            "id": "72212333",
            "scheme": "CPV",
            "description": "Contact management software development services"
          },
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          },
          {
            "id": "72263000",
            "scheme": "CPV",
            "description": "Software implementation services"
          }
        ]
      }
    ],
    "title": "Contact Centre Software/Contact Centre as a Solution",
    "status": "planned",
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    "mainProcurementCategory": "goods"
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  "parties": [
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      "id": "GB-MPR-30938R",
      "name": "The Riverside Group Limited",
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        "locality": "Speke, Liverpool",
        "postalCode": "L24 8RF",
        "countryName": "United Kingdom",
        "streetAddress": "2 Estuary Boulevard"
      },
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      }
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}