Contact Centre Replacement

{
  "id": "039913-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 4,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 4,
        "measure": "smeBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2024-12-11T12:56:39Z",
  "ocid": "ocds-h6vhtk-04c656",
  "buyer": {
    "id": "GB-FTS-3380",
    "name": "Gentoo Group "
  },
  "awards": [
    {
      "id": "039913-2024-Contact Centre Replacement-1",
      "title": "Req-645",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-132547",
          "name": "Exponential-e Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "N/A-GA-018",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "1 x 12 month extension"
        },
        "hasOptions": true,
        "description": "The Gentoo Group requires a Contact Centre as a Service (CCaaS).\nThe Group will utilise the G-Cloud 13 Framework Agreement -  using the Direct Award process as outlined in the CCS Buyer guide.\nThe Contract Agreement will be for an initial 36 month period, with an option to extend for a further 1 x 12months. The total contract duration will not exceed 48 months.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality  (including Social value)",
              "type": "quality",
              "description": "60"
            },
            {
              "type": "price",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC2"
          }
        ]
      }
    ],
    "title": "Contact Centre Replacement",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Contact Centre Replacement",
    "classification": {
      "id": "64000000",
      "scheme": "CPV",
      "description": "Postal and telecommunications services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Gentoo Group utilised the GCloud solution to procure this service.\nFollowing the 6 stage Direct Award process as outlined in their Buying Guide.\nGCloud is an online catalogue where public sector customers such as Gentoo Group can buy cloud-based computing services such as hosting, software and cloud support.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-3380",
      "name": "Gentoo Group ",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC2",
        "locality": "Sunderland",
        "postalCode": "SR3 3XR",
        "countryName": "United Kingdom",
        "streetAddress": "Emperor House, 2 Emperor Way"
      },
      "details": {
        "url": "https://www.gentoogroup.com",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Housing Association (Registered Charity)"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Gentoo Group "
      },
      "contactPoint": {
        "name": "Neil Dixon",
        "email": "067389@logon.tothedomain.com"
      }
    },
    {
      "id": "GB-FTS-132547",
      "name": "Exponential-e Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "E1 8EU",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "Exponential-e Limited"
      }
    },
    {
      "id": "GB-FTS-525",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "039913-2024-Contact Centre Replacement-1",
      "title": "Req-645",
      "value": {
        "amount": 307500,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "039913-2024-Contact Centre Replacement-1",
      "dateSigned": "2024-11-08T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}