Contact Centre Replacement · UK public procurement notice

Official notice

Authority: Gentoo Group Limited (Public body)

ServicesAward procedure without prior publication of a call for competitionSME suitable

Sectors: Postal and telecommunications services (64) Delivery: North East (UKC2)

Awarded value£307,500published contract · exc. VAT

Awarded 8 Nov 2024no call for competition

Awarded to Exponential-E Limited

What is being bought

Published requirement description

Contact Centre Replacement

CPV: Postal and telecommunications services

The lotProcurement structure

single lot · no lot value published

Lot #1The Gentoo Group requires a Contact Centre as a Service (CCaaS)Awarded

The Gentoo Group requires a Contact Centre as a Service (CCaaS).

The Group will utilise the G-Cloud 13 Framework Agreement - using the Direct Award process as outlined in the CCS Buyer guide.

The Contract Agreement will be for an initial 36 month period, with an option to extend for a further 1 x 12months. The total contract duration will not exceed 48 months.

Delivery: North East

Extensions: 1 x 12 month extension

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 11 Dec 2024, 12:56 GMT
Last source update: 11 Dec 2024, 12:56 GMT
Authority reference: N/A-GA-018
FTS notice number: 2024/S 000-039913
Classification (CPV): Postal and telecommunications services
Delivery area: North East (UKC2)
Official registry OCID: ocds-h6vhtk-04c656 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Gentoo Group utilised the GCloud solution to procure this service.
Following the 6 stage Direct Award process as outlined in their Buying Guide.
GCloud is an online catalogue where public sector customers such as Gentoo Group can buy cloud-based computing services such as hosting, software and cloud support.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £307,5001 contract exc. VAT

Bids received 44 from SMEs

Contracts signed 1latest 8 Nov 2024

Awarded to	Value	Date	Status
Exponential-E LimitedReq-645	£307,500 †	—	Awarded

Contracts

Req-645 · Exponential-E Limited
Signed
8 Nov 2024
Value
£307,500
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4bids	4	—	—

Contracting authority & participating public bodies

Gentoo Group

Contracting authorityPublic bodyHousing Association (Registered Charity)Housing and community amenities Emperor House, 2 Emperor Way, Sunderland, North East, SR3 3XRContact name, email

Dispute resolution & review bodies

High CourtReview body London

Bidders & participating suppliers

1 commercial party on the notice

Exponential-e LimitedAwarded supplier London, London, E1 8EU

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.