Official UK procurement notice
Contact Centre as a Service
Authority: Corporate Officer of the House of Commons (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionA solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).
CPV: Telephone switchboard services
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 24 May 2024, 13:49 BST
- Last source update
- 10 Jan 2025, 15:21 GMT
- Authority reference
PI1301657- FTS notice number
2025/S 000-000887- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-046a4dFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
24 May 2024 → 10 Jan 2025 · 2 dates- Next notice expected24 May 2024, 00:00 BST
- Notice published10 Jan 2025, 15:21 GMT
Notice history
3 events · 2 releases on Find a Tender · since 10 Jan 2025- Status changed to complete10 Jan 2025, 15:21 GMT
- Procurement method changed10 Jan 2025, 15:21 GMT
- Buyer details updated10 Jan 2025, 15:21 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| KERV EXPERIENCE LIMITED | £1,372,300 † | — | Awarded |
Contracts
Contract 000887-2025-1 · KERV EXPERIENCE LIMITED
- Signed
- 12 Nov 2024
- Value
- £1,372,300
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Corporate Officers of the House of Lords and House of CommonsContracting authorityBody governed by public lawGeneral public services
Bidders & participating suppliers
1 commercial party on the notice- KERV EXPERIENCE LIMITEDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.