Contact Centre as a Service

{
  "id": "000887-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 5,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-01-10T15:21:06Z",
  "ocid": "ocds-h6vhtk-046a4d",
  "buyer": {
    "id": "GB-FTS-120255",
    "name": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)"
  },
  "awards": [
    {
      "id": "000887-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-134655",
          "name": "KERV EXPERIENCE LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "PI1301657",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "The contract has an initial term of 5 years. The final 2 years of the contract are optional"
        },
        "hasOptions": true,
        "description": "A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "type": "price",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UK Parliament"
        },
        "deliveryAddresses": [
          {
            "region": "UKI32"
          }
        ]
      }
    ],
    "title": "Contact Centre as a Service",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).",
    "classification": {
      "id": "64214200",
      "scheme": "CPV",
      "description": "Telephone switchboard services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-120255",
      "name": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "LONDON",
        "postalCode": "SW1A 0AA",
        "countryName": "United Kingdom",
        "streetAddress": "Parliament Square"
      },
      "details": {
        "url": "https://www.parliament.uk/",
        "buyerProfile": "https://www.parliament.uk/",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "scheme": "COFOG",
            "description": "IT Communications"
          }
        ]
      },
      "identifier": {
        "id": "210715608",
        "legalName": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)"
      },
      "contactPoint": {
        "name": "Suzanna Faria-Johnston",
        "email": "pcd@parliament.uk"
      }
    },
    {
      "id": "GB-FTS-134655",
      "name": "KERV EXPERIENCE LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "EC2M 2PF",
        "countryName": "United Kingdom",
        "streetAddress": "1 Finsbury Avenue"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "KERV EXPERIENCE LIMITED"
      }
    },
    {
      "id": "GB-FTS-130304",
      "name": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "LONDON",
        "postalCode": "SW1A 0AA",
        "countryName": "United Kingdom",
        "streetAddress": "Parliament Square"
      },
      "details": {
        "url": "https://www.parliament.uk/"
      },
      "identifier": {
        "legalName": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)"
      },
      "contactPoint": {
        "email": "PCD@Parliament.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "000887-2025-1",
      "value": {
        "amount": 1372300,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "000887-2025-1",
      "dateSigned": "2024-11-12T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}

{
  "id": "016457-2024",
  "tag": [
    "planning"
  ],
  "date": "2024-05-24T13:49:00+01:00",
  "ocid": "ocds-h6vhtk-046a4d",
  "buyer": {
    "id": "GB-FTS-110520",
    "name": "Corporate Officers of the House of Lords and House of Commons"
  },
  "tender": {
    "id": "PI1301686",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "Request for Information - Early Market Engagement opportunity.<br/><br/>Please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00. Additional information: Interested participants are required to download and complete the RFI Questionnaire.<br/><br/>We greatly appreciate your participation in this exercise.  Please note that findings from this early market engagement opportunity are for information ONLY and will not form part of future selection criteria."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UK Parliament"
        },
        "deliveryAddresses": [
          {
            "region": "UKI32"
          }
        ]
      }
    ],
    "title": "PI1301686 - Managed Contact Centre for Call Management ( Early Market Engagement)",
    "status": "planned",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "PI1301686 -  Managed Contact Centre for Call Management.<br/>Early Market Engagement opportunity. <br/><br/>Parliament wishes to seek information as part of an early market engagement process  relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models,<br/><br/>For clarity, this RFI requests information in relation to  staffed call answering service rather than a technical/platform solution.",
    "communication": {
      "futureNoticeDate": "2024-05-24T00:00:00+01:00"
    },
    "classification": {
      "id": "64214200",
      "scheme": "CPV",
      "description": "Telephone switchboard services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-110520",
      "name": "Corporate Officers of the House of Lords and House of Commons",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "LONDON",
        "postalCode": "SW1A 0AA",
        "countryName": "United Kingdom",
        "streetAddress": "Parliament Square"
      },
      "details": {
        "url": "https://www.parliament.uk/",
        "buyerProfile": "https://www.parliament.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "id": "210715608",
        "legalName": "Corporate Officers of the House of Lords and House of Commons"
      },
      "contactPoint": {
        "name": "Suzanna Faria-Johnston",
        "email": "PCD@Parliament.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}