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Official procurement procedure

Contact Centre as a Service

Communication software package
IT services: consulting
software development
+1 more
Yorkshire & Humber (UKE42)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Leeds City Council: "Contact Centre as a Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityLeeds City CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Leeds City Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Leeds City Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.6Bids / Report
22.2% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 152 active published awards; 135 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityLeeds City Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published20 Oct 2023, 12:11 BST
Last source update20 Oct 2023, 12:11 BST
Recurring procurementNot published
ClassificationCommunication software package, IT services: consulting, software development, Internet and support
Delivery area
Yorkshire & Humber (UKE42)
OCIDocds-h6vhtk-040db4
What is being bought
Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.
What changed
From the official release history
  1. Status changed to complete
    20 Oct 2023, 12:11 BST
  2. Official notice release published
    20 Oct 2023, 12:11 BST
  3. Buyer information updated
    20 Oct 2023, 12:11 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    20 Oct 2023, 12:11 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 16 Aug 2023, 00:00 BST · £3,312,450
Commercial outcome and competition
Awards
Virgin Media Business Ltd
Not published · Not published · active
Contracts
Contact Centre as a Service
£3,312,450 · signed 16 Aug 2023, 00:00 BST · active
Bid statistics
bids: 4 (lot 1)
electronicBids: 4 (lot 1)
foreignBidsFromNonEU: 4 (lot 1)
Buyer and organisations in this procedure

Leeds City Council

Contracting authority GB-FTS-32564
View buyer profile

  • Leeds City Council
    buyer
    centralPurchasingBody

    171459162
    Civic Hall, 3rd Floor West, , Leeds, UKE42, LS1 1UR
    its.procurement@leeds.gov.uk
    +44 0113111111

  • Leeds City Council
    reviewBody

    Leeds

  • Virgin Media Business Ltd
    supplier

    01785381
    500 Brook Drive, Reading, UKJ11, RG2 6UU
    publicprocurement@virginmedia.co.uk
    +44 1527879962
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleAwarded following a further competition exercise via the Crown Commercial Services Framework RM3808.