Contact Centre as a Service (CCaaS)

Official notice

Authority: Incommunities Ltd (Public body)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: Yorkshire & Humber (UKE41)

Awarded value£300,000published contract · exc. VAT

Awarded 30 Apr 2026no call for competition

Awarded to Alscient Limited

What is being bought

Published requirement description

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Yorkshire & Humber

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 31 Jul 2026, 10:02 BST
Last source update: 31 Jul 2026, 10:02 BST
Authority reference: IC205
FTS notice number: 2026/S 000-072522
Classification (CPV): Software package and information systems
Delivery area: Yorkshire & Humber (UKE41)
Official registry OCID: ocds-h6vhtk-06d861 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: procured via pcr15 framework agreement

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £300,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 30 Apr 2026

Awarded to	Value	Date	Status
Alscient LimitedSME	£300,000 †	—	Awarded

Contracts

Contract 072522-2026-1 · Alscient LimitedSME
Signed
30 Apr 2026
Value
£300,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

INCOMMUNITIES LIMITED

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities GB-COH: IP30178R The Quays, Victoria Street, Shipley, Bradford, Yorkshire & Humber, BD177BNContact name, email

Dispute resolution & review bodies

Incommunities LtdReview body SHIPLEY

Bidders & participating suppliers

1 commercial party on the notice

Alscient LimitedAwarded supplierGB-COH: 07252017 leeds, Yorkshire & Humber

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.