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Official procurement procedure

Contact Centre as a Service (CCaaS)

Software package and information systems
Yorkshire & Humber (UKE41)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: INCOMMUNITIES LIMITED: "Contact Centre as a Service (CCaaS)". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityINCOMMUNITIES LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: INCOMMUNITIES LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for INCOMMUNITIES LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 11 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityINCOMMUNITIES LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published31 Jul 2026, 10:02 BST
Last source update31 Jul 2026, 10:02 BST
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
Yorkshire & Humber (UKE41)
OCIDocds-h6vhtk-06d861
What is being bought
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
What changed
From the official release history
  1. Status changed to complete
    31 Jul 2026, 10:02 BST
  2. Official notice release published
    31 Jul 2026, 10:02 BST
  3. Buyer information updated
    31 Jul 2026, 10:02 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    31 Jul 2026, 10:02 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 30 Apr 2026, 00:00 BST · £300,000
Commercial outcome and competition
Awards
Alscient Limited
Not published · Not published · active
Contracts
Contract
£300,000 · signed 30 Apr 2026, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

INCOMMUNITIES LIMITED

Contracting authority GB-COH-IP30178R
View buyer profile

  • INCOMMUNITIES LIMITED
    buyer

    GB-COH: IP30178R
    The Quays, Victoria Street, Shipley, Bradford, UKE41, BD177BN
    scott.duffield@incommunities.co.uk

  • Alscient Limited
    supplier

    GB-COH: 07252017
    leeds, UKE4

  • Incommunities Ltd
    reviewBody

    The Quays, SHIPLEY, BD17 7BN
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleprocured via pcr15 framework agreement