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ClosedFind a Tender · UK4

CO6092 - CCTV Operators Contract

Buyer: Tower Hamlets →

Participate on londontenders.org ↗External submission platform

BuyerTower Hamlets
StatusClosed
Deadline7 Nov 2025
Value£3,052,000
Published6 Oct 2025

What is being bought

This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough's CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.

Delivery location

UKI, GB

Categories

Radio, television, communication, telecommunication and related equipment 32000000Closed circuit television services 92222000

Lot details

Lot 1

No lot description published.

Statusactive
Value£3,052,000
Contract periodFrom 30 Mar 2026 to 29 Mar 2030
SME suitabilitySuitable for SMEs

Award criteria
Quality & Social Value — Quality = 60% Social Value = 10% (70%)
Price (30%)

What is included

ItemCategoryQuantity
1Radio, television, communication, telecommunication and related equipment, Closed circuit television servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 32. The category anchor is Radio, television, communication, telecommunication and related equipment (32000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 322,0374 median · 34.3 average (746 of 2,037 with a bid count)3.9 average (862 of 2,037 with named award suppliers)Not published
Same buyer1Not publishedNot publishedNot published
Delivery region: UKI1513 median · 12 average (50 of 151 with a bid count)1.9 average (61 of 151 with named award suppliers)Not published
Similar published value (0.5×–2×)123Not publishedNot publishedNot published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyallowed
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-05a8df
Latest release ID062587-2025
Latest release timestampMon Oct 06 2025 14:21:56 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/062587-2025
Tender statusactive
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: end2025-11-07T12:00:00Z
Expression of interest deadlineNot published
Enquiry deadline2025-10-31T17:00:00Z
Award period: startNot published
Award period: end2026-01-12T23:59:59Z
Submission method detailshttps://www.londontenders.org/ All bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.
Submission languagesen
Electronic catalogue policyNot published
Total tender value£3,052,000
Tender lots in source1
Tender items in source1
Tender documents in source2
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
6 Oct 2025tenderUpdate062587-2025
6 Oct 2025tender062577-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "062587-2025",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2025-10-06T15:21:56+01:00",
  "ocid": "ocds-h6vhtk-05a8df",
  "buyer": {
    "id": "GB-PPON-PQBL-2673-MVYG",
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  },
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        "id": "1",
        "value": {
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          "currency": "GBP",
          "amountGross": 3662400
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality & Social Value",
              "type": "quality",
              "numbers": [
                {
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                  "weight": "percentageExact"
                }
              ],
              "description": "Quality = 60%\nSocial Value = 10%"
            },
            {
              "name": "Price",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-03-29T23:59:59Z",
          "startDate": "2026-03-30T00:00:00+01:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document."
            },
            {
              "type": "technical",
              "description": "The technical ability conditions of participation will be clearly set out in the Invitation to Tender document."
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "32000000",
            "scheme": "CPV",
            "description": "Radio, television, communication, telecommunication and related equipment"
          },
          {
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            "scheme": "CPV",
            "description": "Closed circuit television services"
          }
        ]
      }
    ],
    "title": "CO6092 - CCTV Operators Contract",
    "value": {
      "amount": 3052000,
      "currency": "GBP",
      "amountGross": 3662400
    },
    "status": "active",
    "coveredBy": [
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    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "062587-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/062587-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-10-06T15:21:56+01:00"
      }
    ],
    "amendments": [
      {
        "id": "062587-2025",
        "description": "Description of procurement was amended"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-01-12T23:59:59Z"
    },
    "description": "This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough's CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.",
    "tenderPeriod": {
      "endDate": "2025-11-07T12:00:00Z"
    },
    "contractTerms": {
      "financialTerms": "The tender documentation contains this information"
    },
    "enquiryPeriod": {
      "endDate": "2025-10-31T17:00:00Z"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
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      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.londontenders.org/\nAll bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PQBL-2673-MVYG",
      "name": "Tower Hamlets",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E1 1BJ",
        "countryName": "United Kingdom",
        "streetAddress": "New Town Hall"
      },
      "details": {
        "url": "http://www.towerhamlets.gov.uk",
        "classifications": [
          {
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            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
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      },
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        "id": "PQBL-2673-MVYG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
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        "email": "morgan.hughes@towerhamlets.gov.uk",
        "telephone": "+447342933523"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
6 Oct 2025 · 062587-2025 · tenderUpdate
{
  "id": "062587-2025",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2025-10-06T15:21:56+01:00",
  "ocid": "ocds-h6vhtk-05a8df",
  "buyer": {
    "id": "GB-PPON-PQBL-2673-MVYG",
    "name": "Tower Hamlets"
  },
  "tender": {
    "id": "CO6092",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 3052000,
          "currency": "GBP",
          "amountGross": 3662400
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality & Social Value",
              "type": "quality",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "description": "Quality = 60%\nSocial Value = 10%"
            },
            {
              "name": "Price",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-03-29T23:59:59Z",
          "startDate": "2026-03-30T00:00:00+01:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document."
            },
            {
              "type": "technical",
              "description": "The technical ability conditions of participation will be clearly set out in the Invitation to Tender document."
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "32000000",
            "scheme": "CPV",
            "description": "Radio, television, communication, telecommunication and related equipment"
          },
          {
            "id": "92222000",
            "scheme": "CPV",
            "description": "Closed circuit television services"
          }
        ]
      }
    ],
    "title": "CO6092 - CCTV Operators Contract",
    "value": {
      "amount": 3052000,
      "currency": "GBP",
      "amountGross": 3662400
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "062587-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/062587-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-10-06T15:21:56+01:00"
      }
    ],
    "amendments": [
      {
        "id": "062587-2025",
        "description": "Description of procurement was amended"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-01-12T23:59:59Z"
    },
    "description": "This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough's CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.",
    "tenderPeriod": {
      "endDate": "2025-11-07T12:00:00Z"
    },
    "contractTerms": {
      "financialTerms": "The tender documentation contains this information"
    },
    "enquiryPeriod": {
      "endDate": "2025-10-31T17:00:00Z"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
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      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.londontenders.org/\nAll bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PQBL-2673-MVYG",
      "name": "Tower Hamlets",
      "roles": [
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      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E1 1BJ",
        "countryName": "United Kingdom",
        "streetAddress": "New Town Hall"
      },
      "details": {
        "url": "http://www.towerhamlets.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PQBL-2673-MVYG",
        "scheme": "GB-PPON"
      },
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        "name": "Morgan Hughes",
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        "telephone": "+447342933523"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
6 Oct 2025 · 062577-2025 · tender
{
  "id": "062577-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-10-06T15:08:37+01:00",
  "ocid": "ocds-h6vhtk-05a8df",
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    "id": "GB-PPON-PQBL-2673-MVYG",
    "name": "Tower Hamlets"
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    "id": "CO6092",
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        "value": {
          "amount": 3052000,
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          "amountGross": 3662400
        },
        "status": "active",
        "suitability": {
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        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality & Social Value",
              "type": "quality",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "description": "Quality = 60%\nSocial Value = 10%"
            },
            {
              "name": "Price",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ]
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            {
              "type": "economic",
              "description": "The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document."
            },
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              "description": "The technical ability conditions of participation will be clearly set out in the Invitation to Tender document."
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        }
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            "id": "92222000",
            "scheme": "CPV",
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          {
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            "description": "Radio, television, communication, telecommunication and related equipment"
          }
        ]
      }
    ],
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      "currency": "GBP",
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    },
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    "coveredBy": [
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      {
        "id": "062577-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/062577-2025",
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    },
    "awardPeriod": {
      "endDate": "2026-01-12T23:59:59+00:00"
    },
    "description": "This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough’s CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.\nThe Council’s CCTV system, a statutory service, has recently benefitted from a capital investment of £3.9m with £895,000 to ensure the CCTV Command and Control Centre has the latest equipment including a bespoke, state of the art LED Video Wall Display Unit capable of monitoring 42 cameras at any time. All 350 street-based cameras have been upgraded from analogue to digital, improving the image quality and zoom function and to help track and catch those suspected of being involved in crime. The network equipment and infrastructure has also been upgraded to support the new cameras. The work has been carried out in phases and was completed in April 2024.The prioritisation of the CCTV Transformation programme with resources fully deployed to support this has meant a lack of sufficient capacity to dedicate to the procurement of the now expired CCTV contracts (CCTV Operators, Fibre & Network Maintenance & CCTV System Maintenance).",
    "tenderPeriod": {
      "endDate": "2025-11-07T12:00:00+00:00"
    },
    "contractTerms": {
      "financialTerms": "The tender documentation contains this information"
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    },
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    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PQBL-2673-MVYG",
      "name": "Tower Hamlets",
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      ],
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        "locality": "London",
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        "countryName": "United Kingdom",
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            "description": "Public authority - sub-central government"
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        ]
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      },
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    }
  ],
  "language": "en",
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}