← Back to search results

AwardedFind a Tender · award

CM3419 Customer Insights

Buyer: YORKSHIRE WATER SERVICES LIMITED →

View official notice ↗Official source

BuyerYORKSHIRE WATER SERVICES LIMITED
StatusAwarded
Deadline17 Apr 2026
Value£3,000,000
Published12 Aug 2026

What is being bought

Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8). This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design. The framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies. These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities. The appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8. Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes. The framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches. Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations. Through this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeutilities
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-065527
Latest release ID076643-2026
Latest release timestampWed Aug 12 2026 10:33:33 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/032174-2026
Tender statuscomplete
Procurement methodselective
Procurement method detailsCompetitive flexible procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release9

Notice history

DateEventReference
12 Aug 2026award, contract076643-2026
9 Apr 2026tender032174-2026
16 Feb 2026planning013939-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "076643-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-08-12T11:33:33+01:00",
  "ocid": "ocds-h6vhtk-065527",
  "buyer": {
    "id": "GB-COH-02366682",
    "name": "YORKSHIRE WATER SERVICES LIMITED"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-08-07T00:00:00+01:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79310000",
              "scheme": "CPV",
              "description": "Market research services"
            },
            {
              "id": "79320000",
              "scheme": "CPV",
              "description": "Public-opinion polling services"
            },
            {
              "id": "79330000",
              "scheme": "CPV",
              "description": "Statistical services"
            }
          ]
        }
      ],
      "title": "Customer Insights",
      "value": {
        "amount": 3000000,
        "currency": "GBP",
        "amountGross": 3000000
      },
      "status": "active",
      "renewal": {
        "description": "Initial term of 2 years with an option to extend of an additional 2 years."
      },
      "documents": [
        {
          "id": "076643-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/076643-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-08-12T11:33:33+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-02231083",
          "name": "ACCENT MARKETING AND RESEARCH LIMITED"
        },
        {
          "id": "GB-COH-5494158",
          "name": "DJS Research Ltd"
        },
        {
          "id": "GB-COH-08389485",
          "name": "TRINITY MCQUEEN LIMITED"
        },
        {
          "id": "GB-COH-5493454",
          "name": "Turquoise Thinking Ltd"
        },
        {
          "id": "GB-COH-09848896",
          "name": "RED C RESEARCH LTD"
        },
        {
          "id": "GB-COH-07304638",
          "name": "BOX CLEVER MARKETING INTELLIGENCE LIMITED"
        },
        {
          "id": "GB-COH-07291125",
          "name": "THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED"
        },
        {
          "id": "GB-COH-02880683",
          "name": "EXPLAIN MARKET RESEARCH LIMITED"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-08-24T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2028-08-31T23:59:59+01:00",
        "startDate": "2026-09-01T00:00:00+01:00",
        "maxExtentDate": "2030-08-31T23:59:59+01:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2026-08-12T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "CM3419",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "CM3419 Customer Insights",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8). This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design.\nThe framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies. These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities.\nThe appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8. Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes.\nThe framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches. Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations.\nThrough this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.",
    "specialRegime": [
      "utilities"
    ],
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-COH-02366682",
      "name": "YORKSHIRE WATER SERVICES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE41",
        "country": "GB",
        "locality": "Bradford",
        "postalCode": "BD6 2SZ",
        "countryName": "United Kingdom",
        "streetAddress": "Western House"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366682",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "professionalservicetenders@yorkshirewater.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PXGT-3622-WXBQ",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-02231083",
      "name": "ACCENT MARKETING AND RESEARCH LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E1W 9US",
        "countryName": "United Kingdom",
        "streetAddress": "2 Leman Street"
      },
      "details": {
        "url": "http://accent-mr.com",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "02231083",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tenders@accent-mr.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PHDB-7438-PQCP",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-5494158",
      "name": "DJS Research Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKD35",
        "country": "GB",
        "locality": "Stockport",
        "postalCode": "SK67GH",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 3, Pavilion Lane Strines"
      },
      "details": {
        "url": "https://www.djsresearch.co.uk/",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "5494158",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "publictenders@djsresearch.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNCG-6822-MNHH",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-08389485",
      "name": "TRINITY MCQUEEN LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE42",
        "country": "GB",
        "locality": "Leeds",
        "postalCode": "LS1 4JB",
        "countryName": "United Kingdom",
        "streetAddress": "6th Floor Platform"
      },
      "details": {
        "url": "https://www.trinitymcqueen.com/",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "08389485",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "lner@trinitymcqueen.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PGWJ-9331-JLYP",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-5493454",
      "name": "Turquoise Thinking Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKK43",
        "country": "GB",
        "locality": "Barnstaple",
        "postalCode": "EX31 3FD",
        "countryName": "United Kingdom",
        "streetAddress": "3 Liberty Court, Roundswell Business Park"
      },
      "details": {
        "url": "http://www.thinkturquoise.com",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "5493454",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "curious@thinkturquoise.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PYWY-9141-CBXP",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-09848896",
      "name": "RED C RESEARCH LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ11",
        "country": "GB",
        "locality": "Wokingham",
        "postalCode": "RG41 5TS",
        "countryName": "United Kingdom",
        "streetAddress": "Flb Accountants Llp 1010 Eskdale Road"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "09848896",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "jo.mason@redcresearch.co.uk"
      }
    },
    {
      "id": "GB-COH-07304638",
      "name": "BOX CLEVER MARKETING INTELLIGENCE LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE42",
        "country": "GB",
        "locality": "Leeds",
        "postalCode": "LS1 4BA",
        "countryName": "United Kingdom",
        "streetAddress": "4th Floor Victoria Wharf"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "07304638",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "mattcoggan@boxcleverconsulting.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNML-9559-YQBX",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-07291125",
      "name": "THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKK30",
        "country": "GB",
        "locality": "Looe",
        "postalCode": "PL13 1PN",
        "countryName": "United Kingdom",
        "streetAddress": "Metherell Gard"
      },
      "details": {
        "url": "https://www.thinksinsight.com",
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "07291125",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tenders@thinksinsight.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNDG-4544-LYCR",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-02880683",
      "name": "EXPLAIN MARKET RESEARCH LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcastle Upon Tyne",
        "postalCode": "NE1 6EF",
        "countryName": "United Kingdom",
        "streetAddress": "Earl Grey House, 75-85 Grey Street"
      },
      "details": {
        "url": "http://www.explainresearch.co.uk",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "02880683",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tender@explainresearch.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PCDZ-2365-RQVR",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (3 releases)
12 Aug 2026 · 076643-2026 · award, contract
{
  "id": "076643-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-08-12T11:33:33+01:00",
  "ocid": "ocds-h6vhtk-065527",
  "buyer": {
    "id": "GB-COH-02366682",
    "name": "YORKSHIRE WATER SERVICES LIMITED"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-08-07T00:00:00+01:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79310000",
              "scheme": "CPV",
              "description": "Market research services"
            },
            {
              "id": "79320000",
              "scheme": "CPV",
              "description": "Public-opinion polling services"
            },
            {
              "id": "79330000",
              "scheme": "CPV",
              "description": "Statistical services"
            }
          ]
        }
      ],
      "title": "Customer Insights",
      "value": {
        "amount": 3000000,
        "currency": "GBP",
        "amountGross": 3000000
      },
      "status": "active",
      "renewal": {
        "description": "Initial term of 2 years with an option to extend of an additional 2 years."
      },
      "documents": [
        {
          "id": "076643-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/076643-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-08-12T11:33:33+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-02231083",
          "name": "ACCENT MARKETING AND RESEARCH LIMITED"
        },
        {
          "id": "GB-COH-5494158",
          "name": "DJS Research Ltd"
        },
        {
          "id": "GB-COH-08389485",
          "name": "TRINITY MCQUEEN LIMITED"
        },
        {
          "id": "GB-COH-5493454",
          "name": "Turquoise Thinking Ltd"
        },
        {
          "id": "GB-COH-09848896",
          "name": "RED C RESEARCH LTD"
        },
        {
          "id": "GB-COH-07304638",
          "name": "BOX CLEVER MARKETING INTELLIGENCE LIMITED"
        },
        {
          "id": "GB-COH-07291125",
          "name": "THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED"
        },
        {
          "id": "GB-COH-02880683",
          "name": "EXPLAIN MARKET RESEARCH LIMITED"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-08-24T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2028-08-31T23:59:59+01:00",
        "startDate": "2026-09-01T00:00:00+01:00",
        "maxExtentDate": "2030-08-31T23:59:59+01:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2026-08-12T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "CM3419",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "CM3419 Customer Insights",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8). This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design.\nThe framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies. These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities.\nThe appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8. Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes.\nThe framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches. Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations.\nThrough this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.",
    "specialRegime": [
      "utilities"
    ],
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-COH-02366682",
      "name": "YORKSHIRE WATER SERVICES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE41",
        "country": "GB",
        "locality": "Bradford",
        "postalCode": "BD6 2SZ",
        "countryName": "United Kingdom",
        "streetAddress": "Western House"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366682",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "professionalservicetenders@yorkshirewater.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PXGT-3622-WXBQ",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-02231083",
      "name": "ACCENT MARKETING AND RESEARCH LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E1W 9US",
        "countryName": "United Kingdom",
        "streetAddress": "2 Leman Street"
      },
      "details": {
        "url": "http://accent-mr.com",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "02231083",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tenders@accent-mr.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PHDB-7438-PQCP",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-5494158",
      "name": "DJS Research Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKD35",
        "country": "GB",
        "locality": "Stockport",
        "postalCode": "SK67GH",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 3, Pavilion Lane Strines"
      },
      "details": {
        "url": "https://www.djsresearch.co.uk/",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "5494158",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "publictenders@djsresearch.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNCG-6822-MNHH",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-08389485",
      "name": "TRINITY MCQUEEN LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE42",
        "country": "GB",
        "locality": "Leeds",
        "postalCode": "LS1 4JB",
        "countryName": "United Kingdom",
        "streetAddress": "6th Floor Platform"
      },
      "details": {
        "url": "https://www.trinitymcqueen.com/",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "08389485",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "lner@trinitymcqueen.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PGWJ-9331-JLYP",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-5493454",
      "name": "Turquoise Thinking Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKK43",
        "country": "GB",
        "locality": "Barnstaple",
        "postalCode": "EX31 3FD",
        "countryName": "United Kingdom",
        "streetAddress": "3 Liberty Court, Roundswell Business Park"
      },
      "details": {
        "url": "http://www.thinkturquoise.com",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "5493454",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "curious@thinkturquoise.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PYWY-9141-CBXP",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-09848896",
      "name": "RED C RESEARCH LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ11",
        "country": "GB",
        "locality": "Wokingham",
        "postalCode": "RG41 5TS",
        "countryName": "United Kingdom",
        "streetAddress": "Flb Accountants Llp 1010 Eskdale Road"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "09848896",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "jo.mason@redcresearch.co.uk"
      }
    },
    {
      "id": "GB-COH-07304638",
      "name": "BOX CLEVER MARKETING INTELLIGENCE LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE42",
        "country": "GB",
        "locality": "Leeds",
        "postalCode": "LS1 4BA",
        "countryName": "United Kingdom",
        "streetAddress": "4th Floor Victoria Wharf"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "07304638",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "mattcoggan@boxcleverconsulting.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNML-9559-YQBX",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-07291125",
      "name": "THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKK30",
        "country": "GB",
        "locality": "Looe",
        "postalCode": "PL13 1PN",
        "countryName": "United Kingdom",
        "streetAddress": "Metherell Gard"
      },
      "details": {
        "url": "https://www.thinksinsight.com",
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "07291125",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tenders@thinksinsight.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNDG-4544-LYCR",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-02880683",
      "name": "EXPLAIN MARKET RESEARCH LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcastle Upon Tyne",
        "postalCode": "NE1 6EF",
        "countryName": "United Kingdom",
        "streetAddress": "Earl Grey House, 75-85 Grey Street"
      },
      "details": {
        "url": "http://www.explainresearch.co.uk",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "02880683",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tender@explainresearch.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PCDZ-2365-RQVR",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
9 Apr 2026 · 032174-2026 · tender
{
  "id": "032174-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-04-09T09:33:29+01:00",
  "ocid": "ocds-h6vhtk-065527",
  "buyer": {
    "id": "GB-COH-02366682",
    "name": "YORKSHIRE WATER SERVICES LIMITED"
  },
  "tender": {
    "id": "CM3419",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 3000000,
          "currency": "GBP",
          "amountGross": 3000000
        },
        "status": "active",
        "renewal": {
          "description": "The contract may be extended subject to performance, regulatory requirements, and business need."
        },
        "hasRenewal": true,
        "awardCriteria": {
          "criteria": [
            {
              "name": "Commercial",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Capability",
              "type": "quality",
              "numbers": [
                {
                  "number": 55,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Provider Proposals",
              "type": "quality",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-08-02T23:59:59+01:00",
          "startDate": "2026-08-03T00:00:00+01:00",
          "maxExtentDate": "2030-08-02T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79310000",
            "scheme": "CPV",
            "description": "Market research services"
          },
          {
            "id": "79320000",
            "scheme": "CPV",
            "description": "Public-opinion polling services"
          },
          {
            "id": "79330000",
            "scheme": "CPV",
            "description": "Statistical services"
          }
        ]
      }
    ],
    "title": "CM3419 Customer Insights",
    "value": {
      "amount": 3000000,
      "currency": "GBP",
      "amountGross": 3000000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "032174-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/032174-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-04-09T09:33:29+01:00"
      }
    ],
    "procedure": {
      "features": "Yorkshire Water will conduct this procurement using a Competitive Flexible Procedure in accordance with the Procurement Act 2023 The process will follow a single-stage structure combining a Conditions of Participation (CoP) and Invitation to Tender (ITT), allowing suppliers to submit full participation responses at the same time. All documents, including evaluation criteria and supporting materials, will be made available via SAP Ariba.\nInterested suppliers will submit combined CoP and ITT responses within the defined tender period. During this period, clarification questions may be raised and answered via the portal to ensure transparency and equal access to information.\nResponses will be evaluated in accordance with published criteria, covering technical capability, experience in biodiversity offsetting and habitat unit brokerage, regulatory compliance, delivery methodology, and commercial value. Yorkshire Water may shortlist suppliers if necessary, based on quality and price thresholds.\nFollowing initial evaluation, Yorkshire Water reserves the right to enter into negotiation or clarification with one or more tenderers to refine technical or commercial proposals, ensuring value for money and compliance with regulations.\nRevised submissions (if applicable) will be evaluated to identify the Most Advantageous Tender. The award decision will be made in accordance with Yorkshire Water's governance processes, and all participants will be notified of the outcome with feedback provided.\nContract commencement is anticipated in July 2026, following completion of the standstill period and final approvals."
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "frameworkAgreement": {
        "type": "closed",
        "method": "withReopeningCompetition",
        "description": "Mini competitions"
      },
      "hasFrameworkAgreement": true
    },
    "awardPeriod": {
      "endDate": "2026-07-17T23:59:59+01:00"
    },
    "description": "Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8). This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design.\nThe framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies. These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities.\nThe appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8. Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes.\nThe framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches. Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations.\nThrough this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.",
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Tenders must be submitted electronically via SAP Ariba, Yorkshire Water's e-procurement portal.\nhttps://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=fy5dbBftDhoBNSzh&realm=YorkshireWater&dard=1#b0\nSuppliers not yet registered must complete registration prior to submission. All communications, clarifications, and tender submissions must be made through the SAP Ariba portal.\nIf you have not been invited to this tender but wish to participate, please email Professionalservicetenders@yorkshirewater.co.uk\nso that we can issue an invitation via SAP Ariba.\nTenders submitted by email or post will not be accepted.",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2026-04-17T23:59:59+01:00"
  },
  "parties": [
    {
      "id": "GB-COH-02366682",
      "name": "YORKSHIRE WATER SERVICES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE41",
        "country": "GB",
        "locality": "Bradford",
        "postalCode": "BD6 2SZ",
        "countryName": "United Kingdom",
        "streetAddress": "Western House"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366682",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "Professionalservicetenders@yorkshirewater.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PXGT-3622-WXBQ",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
16 Feb 2026 · 013939-2026 · planning
{
  "id": "013939-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-02-16T15:19:11Z",
  "ocid": "ocds-h6vhtk-065527",
  "buyer": {
    "id": "GB-COH-02366682",
    "name": "YORKSHIRE WATER SERVICES LIMITED"
  },
  "tender": {
    "id": "CM3419",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2028-08-02T23:59:59+01:00",
          "startDate": "2026-08-03T00:00:00+01:00",
          "maxExtentDate": "2030-08-02T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79310000",
            "scheme": "CPV",
            "description": "Market research services"
          },
          {
            "id": "79320000",
            "scheme": "CPV",
            "description": "Public-opinion polling services"
          },
          {
            "id": "79330000",
            "scheme": "CPV",
            "description": "Statistical services"
          }
        ]
      }
    ],
    "title": "CM3419 Customer Insights",
    "value": {
      "amount": 3000000,
      "currency": "GBP",
      "amountGross": 3000000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "This Preliminary Market Engagement (UK2) notice is being issued to inform the market that Yorkshire Water Services Limited is undertaking early engagement with suppliers to support the development of the sourcing strategy for a Customer Insights Framework.\nThe purpose of this engagement is to better understand current market capability, innovation, delivery models, commercial approaches, and best practice in the provision of customer insights services and solutions. This may include, but is not limited to, data analytics, research methodologies, insight generation, technology platforms, and associated advisory services.\nThe information gathered through this engagement will help shape the proposed scope, structure, lotting strategy (if applicable), commercial model, and procurement approach. It will also inform decisions regarding contract duration, evaluation criteria, and potential routes to market.\nThis exercise is for information-gathering purposes only and does not constitute a call for competition. Participation in this engagement will not provide any advantage or disadvantage in any subsequent procurement process.\nSuppliers interested in contributing to this market engagement are invited to express their interest in accordance with the instructions set out in this notice.",
    "specialRegime": [
      "utilities"
    ],
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-02366682",
      "name": "YORKSHIRE WATER SERVICES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE41",
        "country": "GB",
        "locality": "Bradford",
        "postalCode": "BD6 2SZ",
        "countryName": "United Kingdom",
        "streetAddress": "Western House"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366682",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "professionalservicecontracts@yorkshirewater.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PXGT-3622-WXBQ",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "013939-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/013939-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-02-16T15:19:11Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-03-16T23:59:59Z",
        "description": "Suppliers are invited to express interest via email to  with brief details of their service offering. Further engagement (e.g., RFI or supplier calls) may follow. \nThere are no specific conditions for participation in this market engagement. Participation is voluntary and non-binding"
      }
    ]
  },
  "initiationType": "tender"
}