Lot 1
No lot description published.
View official notice ↗Official source
Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8). This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design. The framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies. These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities. The appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8. Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes. The framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches. Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations. Through this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.
No lot description published.
No usable CPV category has been published, so a comparable market set cannot yet be built.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
No documents are published in the current source record.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-065527 |
|---|---|
| Latest release ID | 076643-2026 |
| Latest release timestamp | Wed Aug 12 2026 10:33:33 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | https://www.find-tender.service.gov.uk/Notice/032174-2026 |
| Tender status | complete |
| Procurement method | selective |
| Procurement method details | Competitive flexible procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 0 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 0 |
| Parties in latest release | 9 |
| Date | Event | Reference |
|---|---|---|
| 12 Aug 2026 | award, contract | 076643-2026 |
| 9 Apr 2026 | tender | 032174-2026 |
| 16 Feb 2026 | planning | 013939-2026 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
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"description": "Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8). This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design.\nThe framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies. These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities.\nThe appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8. Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes.\nThe framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches. Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations.\nThrough this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.",
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"id": "013939-2026",
"tag": [
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"date": "2026-02-16T15:19:11Z",
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{
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}
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"title": "CM3419 Customer Insights",
"value": {
"amount": 3000000,
"currency": "GBP",
"amountGross": 3000000
},
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"legalBasis": {
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"description": "This Preliminary Market Engagement (UK2) notice is being issued to inform the market that Yorkshire Water Services Limited is undertaking early engagement with suppliers to support the development of the sourcing strategy for a Customer Insights Framework.\nThe purpose of this engagement is to better understand current market capability, innovation, delivery models, commercial approaches, and best practice in the provision of customer insights services and solutions. This may include, but is not limited to, data analytics, research methodologies, insight generation, technology platforms, and associated advisory services.\nThe information gathered through this engagement will help shape the proposed scope, structure, lotting strategy (if applicable), commercial model, and procurement approach. It will also inform decisions regarding contract duration, evaluation criteria, and potential routes to market.\nThis exercise is for information-gathering purposes only and does not constitute a call for competition. Participation in this engagement will not provide any advantage or disadvantage in any subsequent procurement process.\nSuppliers interested in contributing to this market engagement are invited to express their interest in accordance with the instructions set out in this notice.",
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