Find a TenderAwarded
Published 22 Mar 2023, 11:32 GMT

Official UK procurement notice

Civil Enforcement Services · UK public procurement notice

Official notice

Authority: Reading Borough Council (Local council)

3 lotsServicesOpen procedureSME suitable
Published estimate£20,500,000total for 3 lots
Submissions closed 2 May 2023awarded 2 Aug 2023
Awarded to Conduent Public Sector UK Limited, Unity Five Limited2 awards

What is being bought3 lots · detail below

Published requirement description

Reading Borough Council (RBC) invited tenders for the provision of Civil Enforcement Services. The tender was split over 3 Lots:Lot 1: Civil Enforcement ServicesLot 2: Civil Parking Enforcement Penalty Charge Notice (PCN) and Permit Software and Associated Hardware.Lot 3: Combined Bid (Lot 1 and Lot 2)Bidders could submit bids for any/all Lots. RBC reserved the right to award using either Lot 1 and Lot 2 or Lot 3. Regardless of the Lots used separate contracts would be awarded. Contracts commenced 01/08/23. Service delivery commences 01/11/23. The initial period for both contracts expires 31/10/27, extendable by 2 further periods of 3 years. Extension options will be taken independently.The estimated maximum value is £20.5million, based on the maximum value of both Lots, including take up of all options and services. Following receipt of tenders, contracts were awarded using Lot 1 and Lot 2. No award was made using Lot 3.

CPV: Administrative development project services · Administrative services for business operations · Collection agency services · Document creation, drawing, imaging, scheduling and productivity software package · Document management software package · Parking enforcement services · Printing and related services · Public-order services · Software package and information systems · Telecommunications equipment and supplies · Vehicle towing-away services

Lots and requirements (3)Procurement structure

3 lots · all with a published value (£41,800,000 together)
Lot #1Civil Enforcement ServicesAwardedRenewalPublished value£17,900,000

RBC sought responses from suitably qualified and experienced suppliers who can provide a full on-street and off-street Parking Civil Enforcement Service, to support RBC deliver its parking enforcement activities under the Traffic Management Act 2004.The scope of the service includes:

  • The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC’s on-street and off-street parking enforcement activities, across Reading Borough.
  • The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers.
  • Provision of a cash collection service from the P&D machines.
  • Maintenance of RBC’s current Pay & Display machines, including managing the supply and installation of new P&D machines.
  • At RBC’s discretion, undertaking the administration of the processing of PCNs and some permit management activities.
  • At RBC’s discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.The full specification was provided in the tender document set.The estimated value of this contract is in the region of £1.5million per year. Therefore, the estimated value of the initial contract period is £6million and the estimated value of the total contract period (including all extensions) is £15million. In the event that the contract is used to deliver additional parking services, the estimated value of the contract could increase by a further £200,000 per year for vehicle clamping and removal services, and by a further £90,000 per year for additional parking administration services.
Delivery: South East
Extensions: The contract includes an initial period commencing 01/08/23 with services commencing 01/11/23. The contract has the option to extend by up to 2 further periods, each for 3 years, taking the total extension period to a maximum of 6 years.Extension options will be taken independently of any other contracts awarded via this tender and extension of one contract does not guarantee extension of anotherAdditional services that may be utilised via this contract include:• Parking administration processes to include:o Review of ANPR and static camera PCN evidence packso PCN processingo Permit processing• Vehicle clamping and removal servicesThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc.Currently RBC does not clamp and remove vehicles, but this may be an option that is utilised in the future. · The contract includes an initial period commencing 01/08/23 with services commencing 01/11/23. The contract has the option to extend by up to 2 further periods, each for 3 years, taking the total extension period to a maximum of 6 years.Extension options will be taken independently of any other contracts awarded via this tender and extension of one contract does not guarantee extension of anotherVariant bids: not allowed
Lot #2Civil Parking Enforcement PCN and Permit Software and Associated HardwareAwardedRenewalPublished value£3,400,000

RBC sought responses from suitably qualified and experienced suppliers who can provide a parking management back-office IT System for the issuing of Penalty Charge Notices (PCNs) and permits, and receiving payments. This Lot also included providing suitable hardware to enable on-street and off-street enforcement staff to issue PCNs.The scope of the service includes:

  • The supply and maintenance of a suitable cloud-based software service for RBC’s PCN and parking permit activities.
  • The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC’s internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC.
  • The supply of additional services, at RBC’s discretion, to include the administration of processing PCNs and services relating to permit management activities.The full specification was provided in the tender document set.The estimated value of this contract is in the region of £250,000 per year. Therefore, the estimated value of the initial contract period is £1million and the estimated value of the total contract period (including all extensions) is £2.5million. In the event that the contract is used to deliver additional PCN and permit administration services, the estimated value of the contract could increase by a further £90,000 per year.
Delivery: South East
Extensions: The contract includes an initial period commencing 1st August 2023, with a go-live date of 1st November 2023. The contract includes the possibility to extend by up to two further periods, each for 3 years, taking the total extension period to a maximum of 6 years.The decision to extend the contract period will be taken independently of the decision to extend any other contract award awarded through this tender process. Additional services that may be utilised via this contract include:• Parking administration processes to include:o Correspondence handlingo Review of ANPR and static camera PCN evidence packso PCN processingo Permit processingThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc. · The contract includes an initial period commencing 1/8/23, with a go-live date of 1/11/23. The contract includes the possibility to extend by up to two further periods, each for 3 years, taking the total extension period to a maximum of 6 years. The decision to extend the contract period will be taken independently of the decision to extend any other contract award awarded through this tender.Variant bids: not allowed
Lot #3Combined bid: Civil Enforcement Services (Lot 1) and Civil Parking Enforcement PCN and Permit Software and Associated Hardware (Lot 2)CancelledRenewalPublished value£20,500,000

RBC sought responses from suitably qualified and experienced suppliers who can provide:

  • A full on-street and off-street Parking Civil Enforcement Service, to support RBC deliver its parking enforcement activities under the Traffic Management Act 2004 that includes:o The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC’s on-street and off-street parking enforcement activities, across Reading Borough.o The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers.o Provision of a cash collection service from the P&D machines.o Maintenance of RBC’s current Pay & Display machines, including managing the supply and installation of new P&D machines.o At RBC’s discretion, undertaking the administration of the processing of PCNs and some permit management activities.o At RBC’s discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.AND
  • A parking management back-office IT System for the issuing of Penalty Charge Notices (PCNs) and permits, and receiving payments that includes:o The supply and maintenance of a suitable cloud-based software service for RBC’s PCN and parking permit activities.o The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC’s internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC.o The supply of additional services, at RBC’s discretion, to include the administration of processing PCNs and services relating to permit management activities.The full specifications for the Lot 1 and Lot 2 services were provided in the tender document set.Bids were invited from:
  • Suppliers who direct deliver all aspects of the combined specification
  • Joint bids from two organisations, one delivering Lot 1 services, the other delivering Lot 2 services, who, when working together, can leverage their commercial relationship to deliver additional benefit and value to RBC.The award of contracts using Lot 3 will result in the use of two separate contracts, covering the Lot 1 and Lot 2 services respectively. Bids that sought to alter this contracting structure, for example by seeking an award on a lead contract and sub-contract basis, were not be accepted.The value of Lot 3 is the combined value of the Lot 1 and Lot 2 services.No award was subsequently made under this Lot 3.
Delivery: South East
Extensions: The contract includes an initial period commencing 1st November 2023 for Lot 1 services, and commencing 1st August 2023, with a go-live date of 1st November 2023 for Lot 2 services. Each contract includes the possibility to extend by up to two further periods, each for 3 years, taking the total extension period to a maximum of 6 years.The decision to extend the contract period will be taken independently of the decision to extend any other contract award awarded through this tender process. Additional services that may be utilised via this contract include:• Parking administration processes to include:o Correspondence handlingo Review of ANPR and static camera PCN evidence packso PCN processingo Permit processing• Vehicle clamping and removal servicesThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc.Currently RBC does not clamp and remove vehicles, but this may be an option that is utilised in the future. · The contracts include initial periods commencing 01/08/23 with services commencing 01/11/23. Each contract has the option to extend by up to 2 further periods, each for 3 years, taking the total extension period to a maximum of 6 years. Extension options will be taken independently and extension of one contract does not guarantee extension of another.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation1
  • Suitability

    Delivery of Lot 1 services requires membership of the British Parking Association or equivalent.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
22 Mar 2023, 11:32 GMT
Last source update
24 Aug 2023, 15:31 BST
Award evaluation window
28 Apr 2023 – …
Authority reference
RBC P 00001542
FTS notice number
2023/S 000-024980
Classification (CPV)
Administrative development project servicesAdministrative services for business operationsCollection agency servicesDocument creation, drawing, imaging, scheduling and productivity software packageDocument management software packageParking enforcement servicesPrinting and related servicesPublic-order servicesSoftware package and information systemsTelecommunications equipment and supplies
+1 moreVehicle towing-away services
Delivery area
South East (UKJ11)
Official registry OCID
ocds-h6vhtk-03b502 Find a Tender
Review and risk notes
Review procedure

The relevant deadlines depend on the specific nature of the remedies required and are defined in Regulations 93 & 94 of the Public Contracts Regulations 2015.

How it was run

Official notice
Submission deadline
2 May 2023, 17:00 BST
Submission channel
{"written"}
Accepted languages
en
Bids opened
28 Apr 2023, 14:01 BST

Timeline

28 Apr 2023 → 24 Aug 2023 · 3 dates
  1. Bids opened
    28 Apr 2023, 14:01 BST
  2. Submission deadline
    2 May 2023, 17:00 BST
  3. Notice published
    24 Aug 2023, 15:31 BST

Notice history

2 events · 3 releases on Find a Tender · since 21 Apr 2023
  1. Deadline moved to 2 May 2023, 17:00 BST
    21 Apr 2023, 12:22 BST
    +4 days · was 28 Apr 2023, 14:00 BST
  2. Status changed to complete
    24 Aug 2023, 15:31 BST
Published amendments (1 · 1 deadline change)
WhenWhatBeforeAfterShift
—TextII.1.4Reading Borough Council (RBC) is inviting tenders for the provision of Civil Enforcement Services. The tender is split over 3 Lots:- Lot 1: Civil Enforcement Services- Lot 2: Civil Parking Enforcement Penalty Charge Notice (PCN) and Permit Software and Associated Hardware- Lot 3: Combined Bid (Lot 1 and Lot 2)Bidders can submit bids for any/all Lots. RBC reserves the right to award using either Lo…Reading Borough Council (RBC) is inviting tenders for the provision of Civil Enforcement Services. The tender is split over 3 Lots:- Lot 1: Civil Enforcement Services- Lot 2: Civil Parking Enforcement Penalty Charge Notice (PCN) and Permit Software and Associated Hardware- Lot 3: Combined Bid (Lot 1 and Lot 2)Bidders can submit bids for any/all Lots. RBC reserves the right to award using either Lo…
—DeadlineIV.2.228 Apr 20232 May 2023+4 d
—Bid openingIV.2.728 Apr 20233 May 2023+5 d

1 amendment published without a description.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 3
Awarded value £19,088,2752 contracts exc. VAT
Bids received 63 from SMEs
Contracts signed 2latest 2 Aug 2023

1 further award records carry no date or value.

Contracts

  • Lot 2 - Civil Parking Enforcement PCN and Permit Software and Associated Hardware · Unity Five Limited SME

    Signed
    2 Aug 2023
    Value
    £2,532,880
    Status
    active
  • Lot 1 - Civil Enforcement Services · Conduent Public Sector UK LimitedSME

    Signed
    26 Jul 2023
    Value
    £16,555,395
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Civil Enforcement Services4bids · 4 electronic1——
2 · Civil Parking Enforcement PCN and Permit Software and Associated Hardware2bids · 2 electronic2——

Contracting authority & participating public bodies

Reading Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Civic Offices, Bridge Street, Reading, South East, RG1 2LUContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • Royal Courts of JusticeReview body LondonContact phone
  • The Cabinet OfficeReview contact point London

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria