CCHA-0290 Digital Transformation Partner Consultancy

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    "title": "CCHA-0290 Digital Transformation Partner Consultancy",
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    "description": "CCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery, consultancy service. The successful Digital Transformation Partner will possess significant experience and expertise in partnering with organisations, in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes.\nThe Digital Transformation Partner will have demonstrable experience in designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Digital Self-Service, Workforce Optimisation and Income Management.\nIn addition, the successful Digital Transformation Partner will demonstrate an in-depth understanding of the legislative, regulatory and financial landscape for the sector.\nIt is anticipated the partner will provide a number of services throughout the transformation programme which will include the provision of resources to lead, advise and/or support a range of programme activity:\n-Programme Governance\n-Planning, Monitoring and Control of Programme & project delivery\n-Customer experience research & journey mapping\n-Blueprint design & delivery (incorporating business, application, data and infrastructure architectures)\n-Process modelling and design, service design, and requirements elicitation and management\n-Technical Design, Delivery & Assurance\n-Programme Procurement Delivery\n-Communications Strategy & Planning\n-Change Management\n-Learning & Development\n-Resource Management\n-Risk & Issue Management\n-Quality and Assurance\n-Leadership & Stakeholder Engagement\n-Benefits Realisation & Management\nCCHA plan to conduct pre-market engagement and our tender may be modified as a result.",
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        "postalCode": "NE12 8EW",
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  "date": "2025-07-01T18:04:47+01:00",
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    "documents": [
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    "description": "At Castles and Coasts Housing Association (CCHA), we are passionately committed to our social purpose and to providing affordable, safe, good quality homes and communities for people to live and thrive in. Owning and managing around 7,200 homes in rural and urban communities across the north of England, we are securely funded and retain the highest ratings from our Regulator. With offices in Carlisle, Newcastle and Workington, and employing almost 300 staff, we are committed to investing more than £10m each year in delivering new homes, as well as creating employment and skills opportunities in our local communities. \nCCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery consultancy service. The successful Digital Transformation Partner will work with CCHA in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes. \nThe Digital Transformation Programme will examine and propose solutions for designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Digital Self-Service, Workforce Optimisation and Income Management. \nIt is anticipated the Partner will provide a number of services throughout the Transformation Programme which will include the provision of resources to lead, advise and/or support a range of programme activity including: \n-Programme Governance \n-Planning, Monitoring and Control of Programme, and project delivery \n-Customer experience research & journey mapping \n-Blueprint design & delivery (incorporating business, application, data and infrastructure architecture layers) \n-Process modelling and design, service design, requirements elicitation and management \n-Technical Design, Delivery, and Assurance \n-Technology Procurement \n-Communications Strategy & Planning \n-Change Management \n-Learning & Development \n-Quality Assurance \n-Leadership & Stakeholder Engagement \n-Benefits Realisation & Management \nComprehensive information can be found within the ITP in respect of services that CCHA are looking for.  \nBidders are invited to submit a PSQ application for the contract. The PSQ should be submitted through https://procontract.due-north.com/\nThe ITP and contract documents are included to support bidders' PSQ applications. Bidders are reminded that they should not complete and submit a tender until such time that they have been invited to do so by Castles and Coasts Housing Association following selection at the PSQ stage.",
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    "title": "CCHA-0290 Digital Transformation Partner Consultancy",
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    "description": "At Castles and Coasts Housing Association (CCHA), we are passionately committed to our social purpose and to providing affordable, safe, good quality homes and communities for people to live and thrive in. Owning and managing around 7,200 homes in rural and urban communities across the north of England, we are securely funded and retain the highest ratings from our Regulator. With offices in Carlisle, Newcastle and Workington, and employing almost 300 staff, we are committed to investing more than £10m each year in delivering new homes, as well as creating employment and skills opportunities in our local communities.\nCCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery consultancy service. The successful Digital Transformation Partner will work with CCHA in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes.\nThe Digital Transformation Programme will examine and propose solutions for designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Digital Self-Service, Workforce Optimisation and Income Management.\nIt is anticipated the Partner will provide a number of services throughout the Transformation Programme which will include the provision of resources to lead, advise and/or support a range of programme activity including:\n-Programme Governance\n-Planning, Monitoring and Control of Programme, and project delivery\n-Customer experience research & journey mapping\n-Blueprint design & delivery (incorporating business, application, data and infrastructure architecture layers)\n-Process modelling and design, service design, requirements elicitation and management\n-Technical Design, Delivery, and Assurance\n-Technology Procurement\n-Communications Strategy & Planning\n-Change Management\n-Learning & Development\n-Quality Assurance\n-Leadership & Stakeholder Engagement\n-Benefits Realisation & Management\nThe key stages of the Programme and a selection of the anticipated key activities are as follows:\nSTAGE 1: Define the Programme & Vision-led Blueprint\n- Contribute to and assure Programme strategy\n- Lead and deliver vision-led blueprint\n- Establish Project dossier\nSTAGE 2: Process/Service Design & Requirements Elicitation\n- Process re-engineering and service design\n- Functional and non-functional requirements elicitation & management\n- Produce Technical specifications\n- Quick wins identification & implementation\nSTAGE 3: Market Engagement & Procurement\n- Market engagement\n- Tender production and management\n- Technical assessment and assurance\n- Contract creation and commercial assessment(s) / negotiation\nSTAGE 4: Delivering the Capability\n- Plan and deliver implementation tranches\n- Design assurance\n- Test the capability\n- Migration (if required)\n- Train staff\n- Change Management\n- Release Management & Support",
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        "locality": "Carlisle",
        "postalCode": "CA3 8TT",
        "countryName": "United Kingdom",
        "streetAddress": "5 Paternoster Row, Carlisle"
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        "url": "https://www.find-tender.service.gov.uk/Notice/013012-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-04-04T10:55:24+01:00"
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    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-04-17T23:59:59Z",
        "description": "CCHA are conducting preliminary market engagement (PME) for the purposes of;\nA)\tDeveloping the requirements and approach to the procurement,\nB)\tDesigning a procedure, conditions of participation or award criteria,\nC)\tPreparing the tender notice and associated tender documents,\nD)\tIdentifying likely contractual terms, and\nto better understand the information prospective suppliers will require in order to bid.\nCCHA would like to engage with suppliers with the following attributes:\n•\tExperience of delivering transformation programmes in a transformation partner capacity within the last 5 years.\n•\tExperience of designing and delivering complex transformational change which may include re-engineering services and processes, leveraging technologies in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Self-Service, Workforce Optimisation and Income Management.\n•\tUnderstanding of the social housing sector and it’s legal, regulatory and financial landscape.\nSuppliers are invited to register their interest in the PME by by emailing katie.scott@castlesandcoasts.co.uk . Following this, we shall issue a PME questionnaire. Suppliers should return completed questionnaires by 12 noon on Friday 11th April 2025.  Questionnaires submitted after this date may not be reviewed and CCHA shall not be responsible for errors made by organisations in submitting their responses. Clarification questions should be submitted to Katie.scott@castlesandcoasts.co.uk.\nFollowing receipt of responses, CCHA intend to invite a selection of suppliers to discuss their responses via an MS Teams call on either Wednesday 16th April or Thursday 17th April. CCHA will notify suitable suppliers on Monday 14th April 2025. Participation in the PME will be at each organisations own cost and CCHA will not reimburse expenses for doing so.\nCCHA reserve the right to curtail the PME if response rates are high, and reject offers of engagement if suppliers’ responses do not appear a close match to CCHA requirements. Participation or non-participation in the PME shall not preclude any suppliers from participating in any forthcoming tender, nor is it intended that any information supplied as part of the PME shall place any supplier at an advantage in a potential procurement process."
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