Official UK procurement notice
Carers Wellbeing Partnership · UK public procurement notice
Authority: Staffordshire County Council (Local council)
What is being bought
Published requirement descriptionStaffordshire County Council (SCC) is undertaking a reprocurement exercise for their Carers Wellbeing Partnership provision. The purpose of this provision is to appoint a suitable provider to assist the Council and the Integrated Care Board in delivering the seven priority areas of the "All Together for Carers" Strategy 2024- 2029 (Our strategy for carers - Staffordshire County Council), and ensuring an effective early intervention, prevention, and wellbeing support offer for adult, and young carers.
Unpaid carers look after or give help and/or support to family members, friends, neighbours or others because they have a long term health condition, ill health, problems relating to age, or a disability. For most Carers the experience of looking after someone is rewarding, however the responsibility for providing care can have a wide-ranging health, wellbeing and educational and economic impact.
During 24/25 the Council supported 572 adult carers and 295 young carers to receive carer assessments. However, it is estimated there are one hundred and forty-eight thousand (148,000) adult carers and one thousand six hundred and ten (1,610) young carers across Staffordshire (Census 2021).
This provision is about developing an excellent knowledge of local communities and working collaboratively through a Carers Wellbeing Partnership to:
- Create and effectively implement a programme of awareness raising and promotional campaigns to reach and engage with unpaid carers. Facilitate and enable carers to have a voice, share feedback, and influence local delivery through co-production projects, co design, engagement and co-ordination or carers Forums, newsletters, social media, and other communication platforms.
- Create and effectively implement a programme of training, awareness raising, and education in local communities by working with primary care, schools and education providers, businesses, and employers in order to create a carer friendly inclusive community across Staffordshire.
- Working collaboratively with partners to develop an efficient, needs led, and innovative programme of preventative support including; training and education, emergency and contingency planning, emotional wellbeing, financial and benefits advice, advocacy, carer breaks, young carer transport, peer support and mentoring, befriending.
- Using an Asset Based Community Development approach to grow assets within the community, incorporating a Grants funding scheme to support the mobilisations of carers, communities, and organisations to develop a strong network of local support.
Through co-production with individuals, communities and partners, the Provider shall ensure:
- Carers are provided with appropriate up-to-date information, advice and guidance.
- Carers are actively identified and supported through awareness raising activities and the education of communities.
- Carers physical and emotional wellbeing is enhanced through the provision of preventive support.
- Carers are enabled to have a life alongside their caring responsibilities.
- Access to timely support which meets individual carers needs.
- Carers are supported to plan for the future.
- Carers feel recognised and valued as experts in care.
- Strengthen and build resilient carer friendly communities which prevent, reduce and delay dependency on health and social care services.
- Children and young people with caring responsibilities have the support they need to learn, develop, thrive and enjoy positive childhoods
The Provider will support all strategies and appropriate initiatives from Staffordshire County Council. In particular the following are specifically highlighted:
- the Council's Digital Strategy
- the Staffordshire and Stoke on Trent Sustainable Transformation Partnership (STP) Digital Programme www.twbstaffsandstoke.org.uk/about-us/our-work/di… ↗ which promotes digital literacy, encouraging and assisting people in their use of digital and assistive technology.
- Safeguarding (Protecting adults from abuse - Staffordshire County Council)
- Data Protection (Contact - Data Protection - Staffordshire County Council)
- Quality Assurance (Quality Assurance Overview - Staffordshire County Council
CPV: Health and social work services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£1,961,123
- Economic & financial standing
For Participation, please refer to Part 3 Condition of Participation within the IA3623 Invitation to Tender (ITT) Procurement Specific Questionnaire.
- Technical & professional ability
For Participation, please refer to Part 3 Condition of Participation within the IA3623 Invitation to Tender (ITT) Procurement Specific Questionnaire.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: Quality will be weighted as set out in the documents (i) IA3623 - ITT Procurement Pack and (ii) IA3623 - Procurement Specific Questionnaire.
- Price: Price will be weighted as set out in the document IA3623 - Pricing Matrix.
- Economic & financial standing
For Participation, please refer to Part 3 Condition of Participation within the IA3623 Invitation to Tender (ITT) Procurement Specific Questionnaire.
- Technical & professional ability
For Participation, please refer to Part 3 Condition of Participation within the IA3623 Invitation to Tender (ITT) Procurement Specific Questionnaire.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 3 Jul 2025, 07:02 BST
- Last source update
- 23 Feb 2026, 09:22 GMT
- Award evaluation window
- Submission end – 13 Jan 2026
- Authority reference
IA3623- FTS notice number
2025/S 000-070805- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0557fdFind a Tender- Contract terms summary
Please see the document IA3623 High Value Above Threshold Competed Model Terms.
Upon expiry of the Agreement the Authority shall consider Schedule 5 Direct Award Justifications, Additional or repeat goods, services or works Section 8 where is it the authorities intention to carry out a subsequent procurement of similar services in reliance of this direct award justification.
- Risks
Risk: Legislation and Registration.
Modification: Changes in Legislation or Registration requirements are detailed within the Contract & Specification.
Risk: Cost, Budget and Contractual requirements
Modification: the Contract has a Change in Law clause and appropriate modifications are permissible under the Procurement Act.
Risk: Budget reduction
Modification: Contract terms allow for termination due to funding removal or modification due to budget reduction. Pricing schedules in the contract would need to be updated.
Risk: Fixed Budgets Constraints
Modification: The Provider & Council will meet through Contract Review Meetings (CRM) to flag any capacity pressures that may need addressing through the relevant clauses & schedules within the contract.
Risk: Provider failure
Modification: Clauses within the contract to serve notice & terminate.
Risk: Increase in demand for the services.
Modification: The contract allows for modifications. The Council will comply with the modification grounds within the PA.
Risk: Local Government Re-organisation
Modification: If any legislative changes result in a significant impact upon referral numbers & subsequent service capacity pressures, the Council will meet with the Provider to jointly agree any mitigating action and/or possible resolutions through the relevant clauses within the contract.
Risk: IT systems and development
Modification: The Provider will complete an updated Third-Party Security Questionnaire. Modifications will be captured through the relevant clauses & schedules within the contract.
Risk: Resource Availability
Modification: the Provider will have the opportunity through regular meetings to notify the Council of any such capacity pressures & work with the Council to find a solution. The contract allows for appropriate modifications in compliance with the procurement act.
Risk: Value for Money
Modification: The Council will have regular meetings with the Provider to ensure continuous monitoring of service outcomes; Modifications will be captured through the relevant clauses & schedules within the contract.
Risk: Implementation/mobilisation
Modification: There will be a mobilisation period supported by a mobilisation plan. Exit meeting(s) will take place . The Contract allows modification to the commencement & end date for all contracts.
Risk: Engagement
Modification: The Council will develop relationships through regular meetings & support facilitation of innovative means of engagement. Appropriate modifications can be made through the relevant clauses and schedules within the contract.
Risk: Accessibility
Modification: The Council will have regular meetings with the Provider to ensure the Service can evidence it is targeting those hard to reach & reducing barriers for Individuals. The tender documents will address providers service delivery model and accessibility. Appropriate modifications can be made through the relevant clauses and schedules within the contract.
Risk: Training
Modification: The Specification outlines expectations around the levels of qualifications & the timescales to achieve them. It gives an opportunity for providers to develop none qualified advocacy staff and/or volunteers to supplement (where appropriate) qualified advocates. The Council will maintain compliance of this through regular meetings. Required modifications can be made through the relevant clauses & schedules within the contract.
Risk: Credentials/Experience
Modification: The tender process will assess and request bidders to evidence their ability to meet the Specification . Tender submissions will be evaluated on Price and Quality. The Council will monitor performance through regular meetings. Modifications can be made through the relevant clauses and schedules within the contract.
Risk: Quality
Modification required: The Council will have regular contract meetings to review KPI's and establish a mutual quality framework to measure the quality of Service. Modifications can be made through the relevant clauses & schedules within the contract.
Risk: Operational
Modification: The contract has clear escalation processes, regular meetings will take place and the Specification supports continuous improvement. Providers will submit their Business Continuity Plan within their tender submission.
Risk: External Factors
Modification: The Provider will have a business continuity plan in place. The Council will have regular meetings, good lines of communication and provider relationship management to facilitate discussions with regards to mitigating actions and/or possible resolutions. Required modifications can be made through the relevant clauses & schedules within the contract.
How it was run
Official notice- Submission deadline
- 10 Dec 2025, 12:00 GMT
- Clarification deadline
- 1 Dec 2025, 23:59 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Suppliers should register on the Councils' eProcurement system, Proactis:
supplierlive.proactisp2p.com/Account/Login ↗
Suppliers will need to log in and select "Opportunities" then enter the tender reference "IA3623" in the box and select "Search". All tender documents will be found in the request document section.
Please note the specific clauses within the Terms and Conditions with regards to further information on the Local Government Re-Organisation.
Timeline
3 Jul 2025 → 1 Apr 2026 · 11 dates- Planning notice published3 Jul 2025, 07:02 BST
- Market engagement31 Jul 2025, 23:59 BST
The PME session will be held on Tuesday 22nd July from 14:00 to 15:30 and will take place remotely via Teams.
The format will be a presentation on our intentions for the service followed by an opportunity for providers to ask questions and provide feedback.
To express an interest and receive a Teams meeting invitation please send an e mail to:
The title of your e mail should be:
IA3623 Carers Wellbeing Partnership
The body of your e mail should include:
•The name of your company.
•The names, job titles & e mails of anybody requesting to attend the session.
A meeting invitation will be sent to every individual persons detailed within your e mail.
- Next notice expected397 days ago17 Sept 2025, 23:59 BST
- Tender notice published350 days ago4 Nov 2025, 12:26 GMT
- Clarification questions by322 days ago1 Dec 2025, 23:59 GMT
- Submission deadline314 days ago10 Dec 2025, 12:00 GMT
- Award decision expected by279 days ago13 Jan 2026, 23:59 GMT
- Assessment summaries sent267 days ago26 Jan 2026
- Standstill ends255 days ago6 Feb 2026, 23:59 GMT
- Latest notice published239 days ago23 Feb 2026, 09:22 GMT
- Contract starts202 days ago1 Apr 2026, 00:00 BST
Notice history
12 events · 5 releases on Find a Tender · since 3 Jul 2025- Preliminary market engagement notice published3 Jul 2025, 07:02 BSTUK2
- Tender notice published4 Nov 2025, 12:26 GMTUK4
- Published value updated to £1,961,1234 Nov 2025, 12:26 GMTwas £1,845,000
- Status changed to active4 Nov 2025, 12:26 GMT
- Procurement method changed4 Nov 2025, 12:26 GMT
- Deadline published: 8 Dec 2025, 12:00 GMT4 Nov 2025, 12:26 GMT
- Tender notice published8 Dec 2025, 10:02 GMTUK4
- Deadline moved to 10 Dec 2025, 12:00 GMT8 Dec 2025, 10:02 GMT+2 days · was 8 Dec 2025, 12:00 GMT
- Contract award notice published26 Jan 2026, 08:11 GMTUK6
- Status changed to complete26 Jan 2026, 08:11 GMT
- Contract signature expected16 Feb 2026, 23:59 GMTscheduled
- Contract details notice published23 Feb 2026, 09:22 GMTUK7
Published amendments (1)
There has been a system fault which is preventing some providers from uploading submissions. We have extended the closing date and time from 12:00 on the 8th December 2025 to 12:00 on the 10th December 2025 whilst this is resolved.
Routine re-releases (5)
- 2025-11: 1 release · 4 Nov 2025
- 2025-07: 1 release · 3 Jul 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| N-Compass Towards A Brighter Future LtdSMEVCSE1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2029Extensions: The contract will commence on 1st April 2026 and, subject to earlier termination in accordance with its terms, will continue until midnight on 31st March 2028. At the Authority's entire discretion, the term may be extended by 12 months until the 31st March 2029 on the same terms for such period in accordance with the condition set out in the contract. · Options: At the Authority's entire discretion, the term may be extended by 12 months to the 31st March 2029 on the same terms for such period in accordance with the contract. | £1,961,123 | 23 Jan 2026 | Awarded |
Contracts
Carers Wellbeing Partnership · N-Compass Towards A Brighter Future LtdSMEVCSE
- Signed
- 17 Feb 2026
- Value
- £1,961,123
- Period
- 1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2029 with extensions
- Status
- active
- Extensions
- The contract will commence on 1st April 2026 and, subject to earlier termination in accordance with its terms, will continue until midnight on 31st March 2028. At the Authority's entire discretion, the term may be extended by 12 months until the 31st March 2029 on the same terms for such period in accordance with the condition set out in the contract.
- Options
- At the Authority's entire discretion, the term may be extended by 12 months to the 31st March 2029 on the same terms for such period in accordance with the contract.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5final-stage tenders | 5 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- N-COMPASS TOWARDS A BRIGHTER FUTURE LIMITEDAwarded supplier
Official documents & specifications (5)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender